Are unified messaging and instant messaging the same thing? How are they distinguished from one anot
Learn the differences between unified messaging (UM) and instant messaging (IM) from UC expert Tony Bradley.
Unified messaging is the consolidation of various communications technologies into a single space. Rather than having separate locations for storing voicemail, email, faxes, etc., unified messaging stores them together. Unified messaging subsequently enables users to access all of these communications with a single tool or interface, improving efficiency by providing a single point of contact regardless of the type of communication.
Both instant messaging and unified messaging are components of a comprehensive unified communications solution.