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What tools are available to monitor APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.

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Cloud contact center vendors dial into AI

Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

News

RingCentral taps SD-WAN providers for UCaaS delivery

SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

News

Zendesk bundles services as omnichannel contact center

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.

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Unified Communications Basics

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    How do UC and IoT technologies converge?

    The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.

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    Integrated communications extends UC capabilities

    Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...

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    Cisco Webex

    Cisco Webex is a cloud-based collaboration suite comprised of Webex Meetings, Webex Teams and Webex Devices.

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  • Collaborative Applications

    Slack introduces new paradigm for using third-party apps

    Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.

  • Implementing Unified Communications Systems

    Cloud contact center vendors dial into AI

    Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

  • Unified Communications Architecture and Service Models

    RingCentral taps SD-WAN providers for UCaaS delivery

    SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

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