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How to support and manage team collaboration tools
How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.
Evaluate
What to know about CPaaS and API data security risks
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.
News
Microsoft took hours to fix Teams connectivity issues
Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday.
Evaluate
How to navigate the SIP landscape
In today's communication world, SIP is a necessary tool. A report from the SIP School reveals what you need to know and how other organizations approach their SIP deployments.
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Trending Topics
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Video Conferencing and Telepresence News
Lifesize offers patch for security vulnerability
Trustwave publicly identified a flaw in several legacy Lifesize video products this week, after the vendor initially indicated it had no immediate plans for a patch.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
What to know about CPaaS and API data security risks
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.
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VoIP Migration and Implementation Evaluate
Tips for vetting cloud-based or hybrid cloud VoIP vendors
Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.
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UC Architecture and Service Models Evaluate
Contact center AI trends driving the market
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.
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Developing a UC Strategy Evaluate
Why desk phones for business are not dead yet
Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Micah Levine asks:
What is your organization doing to head off communications-related data security threats?
Find Solutions For Your Project
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Evaluate
What to know about CPaaS and API data security risks
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.
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How to navigate the SIP landscape
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Contact center AI trends driving the market
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Why desk phones for business are not dead yet
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Problem Solve
How do you measure WebRTC quality?
Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.
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What should you measure for WebRTC performance?
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Boostability boosts productivity with cloud contact center
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How do you monitor a collaboration environment?
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Manage
What control does IT have over team collaboration tools?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.
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Changing IT's role in video conferencing tools management
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How do you choose WAN circuits for UCaaS?
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Unified communications as a service adds AI and more
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E-Handbook | January 2019
Everything you need to know about UC as a service now
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Unified Communications Basics
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4 reasons to move from Slack to Microsoft Teams
Does your IT department need help convincing users to move to Microsoft Teams? Four capabilities in particular in the Microsoft Teams vs. Slack debate can support a Teams adoption.
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Get Started
How to support and manage team collaboration tools
How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.
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Get Started
Can embedded communication interoperate with an IP PBX?
Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.
Multimedia
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Evaluate
How to navigate the SIP landscape
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Vendor Resources
- How to See the Future of Work and Act on It –White Paper
- Unified Communications and the High Cost of Low Tech –Product Overview
- Mondopad: All-In-One Touchscreen Collaboration System –Product Overview
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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More Unified Communications Nation Posts
Would businesses embrace Google+ as a corporate social network?
Opinion: New APIs work to connect apps to multiple messaging platforms
Five steps for a successful video conferencing strategy
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News
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Collaboration Applications for Unified Communications
Microsoft took hours to fix Teams connectivity issues
Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday.
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Collaboration Applications for Unified Communications
Slack aims to improve interfaces of third-party apps
A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.
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Understanding Unified Communications
Avaya misses earnings target in first quarter
Avaya revenue fell short of projections for the first quarter of fiscal 2019, as the company continues to focus on selling more software and services.