SearchUnifiedCommunications
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Enhancing communications with a UC-contact center integration
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.
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How can organizations support UC for frontline employees?
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.
News
Cisco cries foul over security flaw in Zoom Connector
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.
Manage
Is your organization prepared to deploy SIP trunking services?
Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Trending Topics
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Video Conferencing and Telepresence News
Cisco cries foul over security flaw in Zoom Connector
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.
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Mobile Unified Communications Manage
Mobile UC a key element in digital transformation
A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.
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Unified Communications Security Manage
7 steps to improve unified communications security
Unified communications security should not be overlooked. Follow these seven best practices to ensure all the elements of your UC system are secure.
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VoIP Migration and Implementation Manage
How do you plan for replacing a business phone system?
A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.
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UC Architecture and Service Models Evaluate
How do no-code applications benefit from CPaaS APIs?
Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.
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Developing a UC Strategy Problem Solve
How IT can help prevent UC tool communication overload
The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Micah Levine asks:
What capabilities of an integrated UCaaS and contact center benefit your business?
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Michael Brandenburg asks:
How does your organization use communications and collaboration tools to support frontline workers?
Find Solutions For Your Project
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Evaluate
SIP trunking services offer cloud migration benefits
SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.
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The advantages of video calling drive business competition
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Video conferencing interoperability's evolution
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What are the benefits of 5G VoIP?
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Problem Solve
How IT can help prevent UC tool communication overload
The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.
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How can UC analytics detect a security breach?
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Assessing aspects of hybrid cloud video security
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Barriers still slow cloud UC deployments
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Enhancing communications with a UC-contact center integration
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.
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How can organizations support UC for frontline employees?
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Is your organization prepared to deploy SIP trunking services?
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How speech recognition can augment UC workflows
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
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E-Handbook | June 2019
Collaboration tools are must-haves, but not one-size-fits-all
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Buyer's Handbook | April 2019
Assess a combined VoIP and unified communications framework
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Buyer's Handbook | March 2019
Evaluating modern VoIP technology and platforms for businesses
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Unified Communications Basics
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...
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Get Started
What are the benefits of UC in a cloud-based office suite?
Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features.
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Get Started
Understanding key video conferencing components
Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.
Multimedia
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Evaluate
How to navigate the SIP landscape
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Vendor Resources
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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More Unified Communications Nation Posts
Quantifying success for team collaboration applications
5 best practices for cloud calling success
Know the ingredients for team collaboration app success
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News
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Collaborative Applications
Zoom Chat update takes vendor further beyond video
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.
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Business Video Conferencing and Telepresence Technology
Cisco cries foul over security flaw in Zoom Connector
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.
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Understanding Unified Communications
Avaya revenue slump expected to continue in 2020
Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told investors that revenue would likely decline in 2020.
SearchUnifiedCommunications Definitions
- team collaboration tools
- video conferencing (video conference)
- Session Initiation Protocol (SIP)
- gatekeeper
- leased line
- VoIP (voice over IP)
- communications platform as a service (CPaaS)
- unified communications and collaboration (UCC)