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Cisco to rebrand BroadSoft's CC-One for midmarket

Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.

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What are the pros and cons of an integrated contact center?

Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.

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Apple Business Chat appeals to contact centers

The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.

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Twilio enters IoT market with programmable SIM cards

Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.

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    Specific use cases drive the CPaaS-UCaaS debate

    While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.

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    VoIP phone

    A VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.

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    Is it time to overhaul your conference room technology?

    When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users.

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  • Implementing Unified Communications Systems

    Twilio enters IoT market with programmable SIM cards

    Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.

  • Collaboration Applications for Unified Communications

    Cisco Spark soon to become Webex Teams

    Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.

  • Implementing Unified Communications Systems

    Google improves accuracy of transcription service

    Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

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