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Nestle adopts Workplace by Facebook

Nestle is rolling out Workplace by Facebook as its new enterprise team collaboration platform, as it looks to more efficiently connect its global employees.

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Improve real-time communications with AI

Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.

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RingCentral acquires contact center provider Connect First

RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.

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Microsoft certifies Yealink, Crestron phones for Teams

Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.

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    3 ways to build a modern contact center

    Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.

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    Using MOS to measure voice quality

    Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.

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    What are the use cases for speech technology?

    Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.

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