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Slack aims to improve interfaces of third-party apps
A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.
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Why desk phones for business are not dead yet
Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.
News
Avaya misses earnings target in first quarter
Avaya revenue fell short of projections for the first quarter of fiscal 2019, as the company continues to focus on selling more software and services.
Evaluate
How do you manage E911 location tracking for VoIP?
The rules around E911 location tracking have evolved as more businesses move away from traditional wired connections to VoIP. Here's how to stay compliant with FCC regulations.
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Trending Topics
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Video Conferencing and Telepresence News
Lifesize offers patch for security vulnerability
Trustwave publicly identified a flaw in several legacy Lifesize video products this week, after the vendor initially indicated it had no immediate plans for a patch.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
How blockchain can boost UC security
Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.
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VoIP Migration and Implementation Evaluate
Tips for vetting cloud-based or hybrid cloud VoIP vendors
Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.
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UC Architecture and Service Models Evaluate
Contact center AI trends driving the market
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.
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Developing a UC Strategy Evaluate
Why desk phones for business are not dead yet
Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Micah Levine asks:
Which of these contact center AI trends could benefit your organization, and how?
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Jonathan Dame asks:
What integrations would you like to see to the interfaces of Slack integrations?
Find Solutions For Your Project
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Contact center AI trends driving the market
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.
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Why desk phones for business are not dead yet
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How do you manage E911 location tracking for VoIP?
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Tips for vetting cloud-based or hybrid cloud VoIP vendors
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Problem Solve
How do you measure WebRTC quality?
Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.
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What should you measure for WebRTC performance?
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Boostability boosts productivity with cloud contact center
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How do you monitor a collaboration environment?
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Manage
What control does IT have over team collaboration tools?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.
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Changing IT's role in video conferencing tools management
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How do you choose WAN circuits for UCaaS?
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Unified communications as a service adds AI and more
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E-Handbook | January 2019
Everything you need to know about UC as a service now
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Unified Communications Basics
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3 ways to build a modern contact center
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.
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Get Started
Using MOS to measure voice quality
Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.
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Get Started
What are the use cases for speech technology?
Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.
Multimedia
Vendor Resources
- Benefits of Hosted, Cloud-Based UC –White Paper
- Mondopad: All-In-One Touchscreen Collaboration System –Product Overview
- Unified Communications and the High Cost of Low Tech –Product Overview
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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More Unified Communications Nation Posts
Would businesses embrace Google+ as a corporate social network?
Opinion: New APIs work to connect apps to multiple messaging platforms
Five steps for a successful video conferencing strategy
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News
View All -
Collaboration Applications for Unified Communications
Slack aims to improve interfaces of third-party apps
A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.
-
Understanding Unified Communications
Avaya misses earnings target in first quarter
Avaya revenue fell short of projections for the first quarter of fiscal 2019, as the company continues to focus on selling more software and services.
-
Business Video Conferencing and Telepresence Technology
Lifesize offers patch for security vulnerability
Trustwave publicly identified a flaw in several legacy Lifesize video products this week, after the vendor initially indicated it had no immediate plans for a patch.