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RingCentral taps SD-WAN providers for UCaaS delivery

SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

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Zendesk bundles services as omnichannel contact center

Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.

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How to monitor real-time communication in the cloud

As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.

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Microsoft previews second-generation Surface Hub

The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.

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    How do UC and IoT technologies converge?

    The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.

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    Integrated communications extends UC capabilities

    Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...

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    How do you create a successful SIP strategy?

    A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation.

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    Cloud contact center vendors dial into AI

    Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

  • Unified Communications Architecture and Service Models

    RingCentral taps SD-WAN providers for UCaaS delivery

    SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

  • Implementing Unified Communications Systems

    Zendesk bundles services as omnichannel contact center

    Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.

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