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Zoom adds video to the contact center

Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.

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Microsoft addresses workforce patterns using Teams, LinkedIn

A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible.

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Learn how to invite external users to Slack workspaces

Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.

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Everything Enterprise Connect 2021: News, trends and insights

This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.

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Unified Communications Basics

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    Learn how to invite external users to Slack workspaces

    Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.

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    video conferencing

    Video conferencing is live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.

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    Where do Zoom recordings go?

    Zoom meeting recordings are saved and stored on your desktop or the Zoom cloud. But your organization may have security rules that restrict meeting recordings.

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Videos, Podcasts, Photo Stories and Infographics

Blog: Unified Communications Nation

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  • Business Video Conferencing and Telepresence Technology

    Zoom adds video to the contact center

    Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.

  • Collaboration Applications for Unified Communications

    Microsoft addresses workforce patterns using Teams, LinkedIn

    A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible.

  • Business Video Conferencing and Telepresence Technology

    Video conferencing miscues can get you fired

    A survey found that miscues during video conferences cost businesses money and got employees fired. Most companies have punished employees for video meeting errors.

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