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Microsoft certifies Yealink, Crestron phones for Teams
Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.
News
Avaya releases line of professional headsets
Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.
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3 ways to build a modern contact center
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.
Evaluate
Everything you need to know about UC as a service now
Wondering how to approach the force that is UCaaS? The possible paths may vary significantly, but that doesn't mean there's one right way for every organization.
How Well Do You Know WebRTC? Find Out Now
WebRTC continued its gradual change in 2016 – but where is it going from here? Find out in this expert guide, and even test what you know in a 10-question WebRTC architecture quiz.
Trending Topics
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Video Conferencing and Telepresence Evaluate
5 UC trends that will drive the market in 2019
As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
How blockchain can boost UC security
Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.
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VoIP Migration and Implementation Evaluate
The benefits of VoIP technology
The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy.
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UC Architecture and Service Models News
RingCentral acquires contact center provider Connect First
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
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Developing a UC Strategy Evaluate
How do you build a speech technology business case?
Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Micah Levine asks:
How has the shift toward incorporating contact centers into the cloud affected your business?
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Evaluate
Everything you need to know about UC as a service now
Wondering how to approach the force that is UCaaS? The possible paths may vary significantly, but that doesn't mean there's one right way for every organization.
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Catch up on the UC market transformation
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How do you build a speech technology business case?
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Cloud UC forces IT reorganization
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Problem Solve
How do you monitor a collaboration environment?
Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.
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How do you protect API data?
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What methods are involved in SIP troubleshooting?
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Testing for packet loss to manage voice quality
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Manage
What control does IT have over team collaboration tools?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.
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Changing IT's role in video conferencing tools management
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How do you choose WAN circuits for UCaaS?
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Unified communications as a service adds AI and more
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E-Handbook | January 2019
Everything you need to know about UC as a service now
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Unified Communications Basics
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Get Started
3 ways to build a modern contact center
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.
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Get Started
Using MOS to measure voice quality
Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.
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Get Started
What are the use cases for speech technology?
Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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More Unified Communications Nation Posts
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Five steps for a successful video conferencing strategy
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News
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Unified Communications Architecture and Service Models
RingCentral acquires contact center provider Connect First
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
-
IP Telephony
Microsoft certifies Yealink, Crestron phones for Teams
Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.
-
Implementing Unified Communications Systems
Avaya releases line of professional headsets
Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.