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When to develop in-house or use communication APIs
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.
News
Microsoft adds healthcare messaging tools to Teams
Microsoft is adding secure messaging tools for healthcare workers and a schedule management system to the Microsoft Teams app, which is now used by 329,000 organizations worldwide.
Manage
How do you choose WAN circuits for UCaaS?
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs.
News
Vonage buys NewVoiceMedia for cloud contact center
The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.
2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
Trending Topics
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Video Conferencing and Telepresence News
Cisco updates portfolio of headsets, room displays
Cisco expanded its endpoint portfolio this week with the release of new wireless Cisco headsets and room displays.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security News
DHS reports 'rapid progress' in TDoS defense
The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.
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VoIP Migration and Implementation Evaluate
How to decide between VoIP and PSTN services
Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.
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UC Architecture and Service Models Manage
How do you choose WAN circuits for UCaaS?
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs.
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Developing a UC Strategy Get Started
How do platforms and apps differ in a UC deployment?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Meet all of our Unified Communications experts
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Jonathan Dame asks:
What additional industry-specific or role-specific tools would you like to see Microsoft add to Teams?
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Carrie Higbie Goetz asks:
How do you ensure the right WAN circuit configuration for your UCaaS deployment?
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Jonathan Dame asks:
Is your organization looking to buy UC and contact center platforms from a single vendor? Why or why not?
Find Solutions For Your Project
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Evaluate
WhatsApp business messaging API focuses on developers
WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.
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UCaaS providers and market are headed in new directions
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Adopting UCaaS creates unexpected costs
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Get up to speed on the latest cloud contact center products
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Problem Solve
Should employee choices factor into a collaboration strategy?
A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.
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Businesses not using key feature in interactive whiteboards
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Follow these steps to ensure you're GDPR-compliant
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Workplace by Facebook adds integrations, app directory
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Manage
How do you choose WAN circuits for UCaaS?
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs.
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Unified communications as a service adds AI and more
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How to approach team collaboration management
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How do you train AI to support collaboration?
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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Unified Communications Basics
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Get Started
Include large rooms in your video conferencing strategy
Large-room video conferencing systems are seeing renewed growth, as corporate mandates, employee demand and productivity improvements drive enterprise deployments.
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Get Started
How meeting rooms are using AI services
AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.
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Get Started
How do platforms and apps differ in a UC deployment?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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Five steps for a successful video conferencing strategy
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading
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CPaaS brings contextual communication to customer interactions
Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...Continue Reading
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More Unified Communications Nation Posts
On-premises contact center technology on the decline
Integrated communications extends UC capabilities
Forecasting the future of the unified communications industry
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News
View All -
Collaboration Applications for Unified Communications
Microsoft adds healthcare messaging tools to Teams
Microsoft is adding secure messaging tools for healthcare workers and a schedule management system to the Microsoft Teams app, which is now used by 329,000 organizations worldwide.
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IP Telephony
Vonage buys NewVoiceMedia for cloud contact center
The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.
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Collaboration Applications for Unified Communications
Cisco expands hybrid cloud services for Webex
Cisco Webex Edge could help large companies reduce PSTN costs, while also improving audio and video connectivity through Webex.