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Twilio to acquire SendGrid in victory for email

Twilio will acquire SendGrid, a maker of cloud-based email APIs. The deal follows email-focused acquisitions by Slack and Workplace by Facebook.

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RingCentral buys Dimelo for customer engagement

RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.

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What security concerns does chatbot AI present?

New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.

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Contact center AI analytics a helpful tool for agents

Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.

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