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Avaya updates contact center automation software

Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

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Microsoft Teams to support e-discovery in hybrid clouds

Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

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Small conference rooms should empower team collaboration

Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.

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What role does an enterprise SBC play with SD-WAN?

As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.

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    Small conference rooms should empower team collaboration

    Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.

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    Microsoft Teams

    Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications.

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    SIP trunking

    Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network ...

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