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News
Cisco pushes its hardware on BroadSoft partners
At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.
News
RingCentral platform updates unify user experience
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
News
Cisco blends BroadSoft UC-One and Webex Teams
Cisco is looking to streamline its portfolio of UC apps, starting with the merger of BroadSoft UC-One and Webex Teams in the Cisco Webex cloud.
Evaluate
Where can embedding video enhance communications?
Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications.
2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
Trending Topics
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Video Conferencing and Telepresence News
New Cisco room kit designed for huddle rooms
Cisco has launched the Webex Room Kit Mini. The video conferencing kit is for rooms that seat as few as two people and competes with products from Logitech and Lifesize.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
Keep SBC protection top of mind for VoIP
Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection.
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VoIP Migration and Implementation Evaluate
Understanding the place of hybrid VoIP
A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.
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UC Architecture and Service Models Evaluate
What to look for in cloud-based UC certifications
The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.
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Developing a UC Strategy Get Started
Contact center AI can improve self-service with chatbots
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Jonathan Dame asks:
How aggressive do you expect Cisco to be in pushing Cisco hardware on BroadSoft partners?
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Micah Levine asks:
What elements of UC are most essential to your business's communication platform?
Find Solutions For Your Project
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Evaluate
4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...
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Keep SBC protection top of mind for VoIP
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Where can embedding video enhance communications?
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Enterprise shifts focus to huddle room equipment
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Problem Solve
What methods are involved in SIP troubleshooting?
When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.
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Testing for packet loss to manage voice quality
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Opinion: New APIs work to connect apps to multiple messaging platforms
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UCaaS architecture requires bandwidth increase
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Manage
Changing IT's role in video conferencing tools management
New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.
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How do you choose WAN circuits for UCaaS?
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Unified communications as a service adds AI and more
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How to approach team collaboration management
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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Unified Communications Basics
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Get Started
Contact center AI can improve self-service with chatbots
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.
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Get Started
How to prep your network for a VoIP implementation
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.
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Get Started
When to develop in-house or use communication APIs
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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News
View All -
IP Telephony
Cisco pushes its hardware on BroadSoft partners
At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.
-
Collaborative Applications
RingCentral platform updates unify user experience
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
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Collaborative Applications
Cisco blends BroadSoft UC-One and Webex Teams
Cisco is looking to streamline its portfolio of UC apps, starting with the merger of BroadSoft UC-One and Webex Teams in the Cisco Webex cloud.