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Microsoft certifies Yealink, Crestron phones for Teams

Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.

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Avaya releases line of professional headsets

Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.

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3 ways to build a modern contact center

Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.

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Everything you need to know about UC as a service now

Wondering how to approach the force that is UCaaS? The possible paths may vary significantly, but that doesn't mean there's one right way for every organization.

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    3 ways to build a modern contact center

    Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.

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    Using MOS to measure voice quality

    Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.

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    What are the use cases for speech technology?

    Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.

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