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Twilio acquires Ytica for contact center analytics

Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.

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WhatsApp business messaging API focuses on developers

WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.

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Slack to give enterprises control of encryption keys

In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.

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AT&T recommits to partnership with RingCentral

AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.

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  • Implementing Unified Communications Systems

    Twilio acquires Ytica for contact center analytics

    Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.

  • Collaboration Applications for Unified Communications

    Slack to give enterprises control of encryption keys

    In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.

  • Implementing Unified Communications Systems

    AT&T recommits to partnership with RingCentral

    AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.

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