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Cisco to rebrand BroadSoft's CC-One for midmarket
Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.
Evaluate
What are the pros and cons of an integrated contact center?
Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.
Evaluate
Apple Business Chat appeals to contact centers
The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.
News
Twilio enters IoT market with programmable SIM cards
Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.
2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
Trending Topics
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Video Conferencing and Telepresence Evaluate
Cloud, desktop, rooms top video conferencing trends
Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.
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Mobile Unified Communications Get Started
How unified communications tools have evolved
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.
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Unified Communications Security Evaluate
Cisco Spark security updates look to fuel adoption
Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates.
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VoIP Migration and Implementation Manage
How cloud UC is changing IT roles
IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.
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UC Architecture and Service Models Evaluate
What are the pros and cons of an integrated contact center?
Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.
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Developing a UC Strategy News
Plantronics strengthens portfolio with Polycom buy
In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Evaluate
New AV1 codec shakes up the video coding world
Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?
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What are the pros and cons of an integrated contact center?
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Apple Business Chat appeals to contact centers
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Is programmable software an upcoming trend?
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Problem Solve
How should businesses deploy team collaboration apps?
When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.
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How do you maintain voice communications in a disaster?
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What steps are involved in VoIP configuration?
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Tracking Microsoft Teams and Cisco Spark integration
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Manage
The pros and cons of relaxed collaboration management
Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise.
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How do you define 'good enough' video performance?
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Why huddle rooms require special video software
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What are the metrics for measuring collaboration success?
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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ehandbook_cover | June 2017
Do Skype for Business features and benefits outweigh its drawbacks?
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Unified Communications Basics
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Get Started
Specific use cases drive the CPaaS-UCaaS debate
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.
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Get Started
VoIP phone
A VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.
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Get Started
Is it time to overhaul your conference room technology?
When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users.
Multimedia
Vendor Resources
- Unify Mobile and Desktop Management –Video
- How AI Could Improve Collaboration Processes –eGuide
- VoIP 101 –eGuide
Blog: Unified Communications Nation
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Forecasting the future of the unified communications industry
New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC ...Continue Reading
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Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched Workplace by Facebook, a collaborative platform for business ...Continue Reading
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More Unified Communications Nation Posts
Five trends driving collaboration in the digital workforce
Evaluating SBC vendors for cloud communications infrastructure
Preparing your organization for VR and AR technology
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News
View All -
IP Telephony
Cisco to rebrand BroadSoft's CC-One for midmarket
Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.
-
Implementing Unified Communications Systems
Twilio enters IoT market with programmable SIM cards
Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.
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Collaboration Applications for Unified Communications
Cisco Spark soon to become Webex Teams
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.