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News
Alexa and Cortana join forces in possible boon for UC
The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.
Evaluate
How to understand and use SIP trunking and VoIP
SIP trunking and voice over IP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones?
News
Microsoft improves Skype for Business for Mac
Microsoft has released a semi-annual Skype for Business update for on-premises users that includes several bug fixes and feature enhancements for the platform's Mac client.
News
Slack and SAP Concur partner on flight, expense bots
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.
Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Trending Topics
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Video Conferencing and Telepresence News
Cisco eyes advanced video use cases in Webex overhaul
This month, the 135 million Cisco Webex app users will get access to a refreshed UI, as the vendor is ramping up to support more advanced video use cases, such as augmented reality.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security News
DHS reports 'rapid progress' in TDoS defense
The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.
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VoIP Migration and Implementation Evaluate
How to decide between VoIP and PSTN services
Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.
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UC Architecture and Service Models Evaluate
Google jumps into cloud-based contact center market
Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?
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Developing a UC Strategy Get Started
How do platforms and apps differ in a UC deployment?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Jon Arnold asks:
What is the telephony setup in your company, and what roles do SIP trunking and VoIP play in it?
Find Solutions For Your Project
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Evaluate
How to decide between VoIP and PSTN services
Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.
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How to understand and use SIP trunking and VoIP
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Google jumps into cloud-based contact center market
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How are CPaaS providers addressing the contact center?
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Problem Solve
Should employee choices factor into a collaboration strategy?
A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.
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Businesses not using key feature in interactive whiteboards
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Follow these steps to ensure you're GDPR-compliant
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Workplace by Facebook adds integrations, app directory
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Manage
How to approach team collaboration management
Team collaboration management can be difficult when organizations are juggling multiple app deployments. But five steps can improve management of team collaboration across an organization.
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How do you train AI to support collaboration?
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IT groups, not facilities, need to manage meeting rooms
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How can you safely implement real-time communication?
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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ehandbook_cover | June 2017
Do Skype for Business features and benefits outweigh its drawbacks?
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Unified Communications Basics
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Get Started
How do platforms and apps differ in a UC deployment?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.
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Get Started
VoIP
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ...
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Get Started
Five steps for a successful video conferencing strategy
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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Five steps for a successful video conferencing strategy
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading
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CPaaS brings contextual communication to customer interactions
Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...Continue Reading
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More Unified Communications Nation Posts
On-premises contact center technology on the decline
Integrated communications extends UC capabilities
Forecasting the future of the unified communications industry
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News
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Communication Integration with Enterprise Applications
Alexa and Cortana join forces in possible boon for UC
The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.
-
Collaboration Applications for Unified Communications
Microsoft improves Skype for Business for Mac
Microsoft has released a semi-annual Skype for Business update for on-premises users that includes several bug fixes and feature enhancements for the platform's Mac client.
-
Collaboration Applications for Unified Communications
Slack and SAP Concur partner on flight, expense bots
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.