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In shift, Avaya makes desk phones 'platform agnostic'
Avaya is doubling down on a decision to open its hardware to the software of competing UC vendors with the release of more than a dozen new open SIP phones.
News
Talkdesk releases AI analytics, monitoring tools
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
News
Microsoft updates Skype app for online meetings
Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app.
Evaluate
Understanding the place of hybrid VoIP
A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.
2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
Trending Topics
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Video Conferencing and Telepresence Evaluate
What you need to know about video and huddle rooms
Get the answers to your questions on deploying video conferencing in huddle rooms -- from why the option is so attractive to what you'll need for a successful deployment.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
Google Duplex shifts digital assistant landscape
Google Assistant Duplex introduces a new level in machine-driven conversation technology, but not without raising security and privacy concerns.
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VoIP Migration and Implementation Evaluate
Understanding the place of hybrid VoIP
A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.
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UC Architecture and Service Models Evaluate
What to look for in cloud-based UC certifications
The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.
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Developing a UC Strategy Get Started
Contact center AI can improve self-service with chatbots
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Does your business have a plan for protecting privacy and security when it comes to AI?
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Evaluate
Google Duplex shifts digital assistant landscape
Google Assistant Duplex introduces a new level in machine-driven conversation technology, but not without raising security and privacy concerns.
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The time for the omnichannel contact center is now
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Microsoft updates Skype app for online meetings
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Understanding the place of hybrid VoIP
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Problem Solve
What methods are involved in SIP troubleshooting?
When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.
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Testing for packet loss to manage voice quality
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Opinion: New APIs work to connect apps to multiple messaging platforms
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UCaaS architecture requires bandwidth increase
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Manage
Changing IT's role in video conferencing tools management
New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.
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How do you choose WAN circuits for UCaaS?
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Unified communications as a service adds AI and more
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How to approach team collaboration management
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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Unified Communications Basics
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Get Started
Contact center AI can improve self-service with chatbots
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.
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Get Started
How to prep your network for a VoIP implementation
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.
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Get Started
When to develop in-house or use communication APIs
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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Would businesses embrace Google+ as a corporate social network?
Google plans to shut down its consumer-oriented Google+ social networking service and focus on a corporate social network for enterprise customers. The tech giant made the announcement last week ...Continue Reading
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More Unified Communications Nation Posts
Opinion: New APIs work to connect apps to multiple messaging platforms
Five steps for a successful video conferencing strategy
CPaaS brings contextual communication to customer interactions
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News
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IP Telephony
In shift, Avaya makes desk phones 'platform agnostic'
Avaya is doubling down on a decision to open its hardware to the software of competing UC vendors with the release of more than a dozen new open SIP phones.
-
Unified Communications ROI
Talkdesk releases AI analytics, monitoring tools
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
-
Collaboration Applications for Unified Communications
Microsoft updates Skype app for online meetings
Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app.