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Google improves accuracy of transcription service

Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

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Is programmable software an upcoming trend?

Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.

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How should businesses deploy team collaboration apps?

When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.

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Cisco looks to blockchain to secure group messaging

The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.

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Unified Communications Basics

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    Specific use cases drive the CPaaS-UCaaS debate

    While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.

  • Get Started

    VoIP phone

    A VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.

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    Is it time to overhaul your conference room technology?

    When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users.

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  • Collaboration Applications for Unified Communications

    Cisco Spark soon to become Webex Teams

    Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.

  • Implementing Unified Communications Systems

    Google improves accuracy of transcription service

    Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

  • Collaboration Applications for Unified Communications

    Cisco looks to blockchain to secure group messaging

    The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.

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