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How well do you know VoIP basics?
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you.
News
Avaya launches online store for cloud UC, contact center
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
Evaluate
What you need to know about maintaining VoIP quality
Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools.
News
Oculeus cloud service monitors for toll fraud
Oculeus-Protect, a toll fraud prevention service, automatically ends phone calls determined to be the result of PBX hacking -- a threat that costs businesses billions of dollars annually.
Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Trending Topics
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Video Conferencing and Telepresence News
Videxio service connects room systems to online meetings
Weeks before its planned merger with Pexip, Videxio has unveiled a new cloud service, Videxio MeetingConnect, which seeks to simplify the process of joining online meetings from a conference room.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Problem Solve
How do you protect API data?
Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.
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VoIP Migration and Implementation Get Started
How well do you know VoIP basics?
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you.
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UC Architecture and Service Models Evaluate
What to look for in cloud-based UC certifications
The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.
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Developing a UC Strategy Evaluate
UC vendors focus on converged UC offerings
With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Evaluate
What you need to know about maintaining VoIP quality
Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools.
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UC vendors focus on converged UC offerings
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4 UCaaS market trends driving vendor offerings
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Keep SBC protection top of mind for VoIP
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Problem Solve
How do you protect API data?
Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.
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What methods are involved in SIP troubleshooting?
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Testing for packet loss to manage voice quality
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Opinion: New APIs work to connect apps to multiple messaging platforms
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Manage
What control does IT have over team collaboration tools?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.
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Changing IT's role in video conferencing tools management
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How do you choose WAN circuits for UCaaS?
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Unified communications as a service adds AI and more
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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Unified Communications Basics
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Get Started
How well do you know VoIP basics?
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you.
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Get Started
Building a unified communications and collaboration strategy
Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy.
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Get Started
How to evaluate SD-WAN products for VoIP
Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.
Multimedia
Vendor Resources
- 7 Major Manufacturing Challenges –White Paper
- Solving Modern Retail Challenges in the Cloud –White Paper
- Avaya Equinox Experience: Simplify Communications and Optimize Productivity –White Paper
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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More Unified Communications Nation Posts
Would businesses embrace Google+ as a corporate social network?
Opinion: New APIs work to connect apps to multiple messaging platforms
Five steps for a successful video conferencing strategy
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News
View All -
IP Telephony
Avaya launches online store for cloud UC, contact center
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
-
IP Telephony Systems
Oculeus cloud service monitors for toll fraud
Oculeus-Protect, a toll fraud prevention service, automatically ends phone calls determined to be the result of PBX hacking -- a threat that costs businesses billions of dollars annually.
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IP Telephony
Microsoft completes calling roadmap for Teams
Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.