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What are the caveats of third-party contact center services?

If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment.

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IT groups, not facilities, need to manage meeting rooms

As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users.

News

Avaya updates contact center automation software

Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

News

Microsoft Teams to support e-discovery in hybrid clouds

Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

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Unified Communications Basics

  • Get Started

    QoS (quality of service)

    Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network.

  • Get Started

    Small conference rooms should empower team collaboration

    Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.

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    Microsoft Teams

    Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications.

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  • Unified Communications Architecture and Service Models

    Amazon targets hotels with Alexa for Hospitality

    Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.

  • Implementing Unified Communications Systems

    Avaya updates contact center automation software

    Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

  • Collaboration Applications for Unified Communications

    Microsoft Teams to support e-discovery in hybrid clouds

    Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

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