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What are the caveats of third-party contact center services?
If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment.
Manage
IT groups, not facilities, need to manage meeting rooms
As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users.
News
Avaya updates contact center automation software
Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.
News
Microsoft Teams to support e-discovery in hybrid clouds
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
Trending Topics
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Video Conferencing and Telepresence Manage
IT groups, not facilities, need to manage meeting rooms
As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users.
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Mobile Unified Communications Get Started
How unified communications tools have evolved
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.
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Unified Communications Security Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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VoIP Migration and Implementation Manage
How cloud UC is changing IT roles
IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.
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UC Architecture and Service Models News
Amazon targets hotels with Alexa for Hospitality
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
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Developing a UC Strategy Manage
Follow these steps for a successful UC deployment
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Jonathan Dame asks:
Would your organization consider deploying an AI voice assistant like Amazon Alexa? Why or why not?
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Jon Arnold asks:
Do you prefer getting your contact center services natively from a UC provider or a third-party contact center partner? Why?
Find Solutions For Your Project
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Evaluate
What are the caveats of third-party contact center services?
If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment.
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What role does an enterprise SBC play with SD-WAN?
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AI-driven UC enhances collaboration
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On-premises contact center technology on the decline
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Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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Workplace by Facebook adds integrations, app directory
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How should businesses deploy team collaboration apps?
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How do you maintain voice communications in a disaster?
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Manage
IT groups, not facilities, need to manage meeting rooms
As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users.
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How can you safely implement real-time communication?
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Follow these steps for a successful UC deployment
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What tools are available to monitor APIs?
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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ehandbook_cover | June 2017
Do Skype for Business features and benefits outweigh its drawbacks?
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Unified Communications Basics
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Get Started
QoS (quality of service)
Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network.
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Get Started
Small conference rooms should empower team collaboration
Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.
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Get Started
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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On-premises contact center technology on the decline
On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ...Continue Reading
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Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading
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More Unified Communications Nation Posts
Forecasting the future of the unified communications industry
Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
Five trends driving collaboration in the digital workforce
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News
View All -
Unified Communications Architecture and Service Models
Amazon targets hotels with Alexa for Hospitality
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
-
Implementing Unified Communications Systems
Avaya updates contact center automation software
Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.
-
Collaboration Applications for Unified Communications
Microsoft Teams to support e-discovery in hybrid clouds
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.