New & Notable


5 factors to consider when choosing a UCaaS provider

When evaluating UCaaS providers and cloud-based products, three important criteria to consider include flexibility, stability and the variety of deployment models offered.


Avaya inks exclusive deal with FedRAMP partner Collab9

Avaya has expanded its partnership with Collab9 to bring Avaya cloud UC and contact center products to federal, state and local governments.


SD-WAN adoption supports UCaaS performance

Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer.


Microsoft Teams scheduling comes to Outlook app

Users can now schedule Microsoft Teams meetings through the Outlook mobile app. The feature is advancement toward parity between Teams and Skype for Business.

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Unified Communications Basics

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    Brush up your telephony knowledge with VoIP terms

    This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony.

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    leased line

    A leased line is a bidirectional telephone line that has been rented for private voice, data exchange or telecommunication use.

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    Maximize UCaaS benefits with SD-WAN

    Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications.

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