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API-based integration opens UC to security risks
An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.
News
Slack introduces new paradigm for using third-party apps
Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.
Manage
What tools are available to monitor APIs?
Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.
News
Cloud contact center vendors dial into AI
Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.
Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Trending Topics
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Video Conferencing and Telepresence News
Microsoft previews second-generation Surface Hub
The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.
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Mobile Unified Communications Get Started
How unified communications tools have evolved
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.
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Unified Communications Security Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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VoIP Migration and Implementation Manage
How cloud UC is changing IT roles
IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.
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UC Architecture and Service Models News
RingCentral taps SD-WAN providers for UCaaS delivery
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
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Developing a UC Strategy News
Spark, Webex integration takes page out of Microsoft's book
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Meet all of our Unified Communications experts
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Jonathan Dame asks:
How would your business benefit from better management tools for audio and video endpoints?
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Katherine Finnell asks:
What kind of API-based integration would benefit your UC and business apps most?
Find Solutions For Your Project
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Evaluate
API-based integration opens UC to security risks
An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.
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How can UC adapt to AI speech technology?
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Dolby audio-visual devices target huddle rooms
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New AV1 codec shakes up the video coding world
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Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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Workplace by Facebook adds integrations, app directory
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How should businesses deploy team collaboration apps?
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How do you maintain voice communications in a disaster?
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Manage
What tools are available to monitor APIs?
Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.
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How to monitor real-time communication in the cloud
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The pros and cons of relaxed collaboration management
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How do you define 'good enough' video performance?
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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ehandbook_cover | June 2017
Do Skype for Business features and benefits outweigh its drawbacks?
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Unified Communications Basics
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Get Started
SIP trunking
Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network ...
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Get Started
How do UC and IoT technologies converge?
The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.
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Get Started
Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...
Multimedia
Vendor Resources
- Unify Mobile and Desktop Management –Video
- The Future of Flexible Work with Collaborative Technologies –Research Content
- 5 Ways CFOs can Cut Costs while Boosting Communications –White Paper
Blog: Unified Communications Nation
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Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading
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Forecasting the future of the unified communications industry
New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC ...Continue Reading
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More Unified Communications Nation Posts
Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
Five trends driving collaboration in the digital workforce
Evaluating SBC vendors for cloud communications infrastructure
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News
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IP Telephony
Polycom seeks to expand cloud footprint
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
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Collaborative Applications
Slack introduces new paradigm for using third-party apps
Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.
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Implementing Unified Communications Systems
Cloud contact center vendors dial into AI
Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.