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Avaya updates contact center automation software
Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.
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Microsoft Teams to support e-discovery in hybrid clouds
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
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Small conference rooms should empower team collaboration
Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.
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What role does an enterprise SBC play with SD-WAN?
As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.
2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
Trending Topics
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Video Conferencing and Telepresence Get Started
Small conference rooms should empower team collaboration
Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.
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Mobile Unified Communications Get Started
How unified communications tools have evolved
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.
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Unified Communications Security Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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VoIP Migration and Implementation Manage
How cloud UC is changing IT roles
IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.
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UC Architecture and Service Models Evaluate
What role does an enterprise SBC play with SD-WAN?
As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.
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Developing a UC Strategy Manage
Follow these steps for a successful UC deployment
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Jonathan Dame asks:
Is Microsoft doing enough to help its on-premises customers transition to the cloud? If not, what more can the vendor do?
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Evaluate
What role does an enterprise SBC play with SD-WAN?
As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.
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AI-driven UC enhances collaboration
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On-premises contact center technology on the decline
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Lifesize devices target small meeting rooms
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Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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Workplace by Facebook adds integrations, app directory
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How should businesses deploy team collaboration apps?
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How do you maintain voice communications in a disaster?
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Manage
How can you safely implement real-time communication?
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security.
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Follow these steps for a successful UC deployment
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What tools are available to monitor APIs?
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How to monitor real-time communication in the cloud
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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ehandbook_cover | June 2017
Do Skype for Business features and benefits outweigh its drawbacks?
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Unified Communications Basics
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Get Started
Small conference rooms should empower team collaboration
Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.
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Get Started
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications.
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Get Started
SIP trunking
Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network ...
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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On-premises contact center technology on the decline
On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ...Continue Reading
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Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading
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More Unified Communications Nation Posts
Forecasting the future of the unified communications industry
Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
Five trends driving collaboration in the digital workforce
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News
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Collaboration Applications for Unified Communications
Microsoft Teams to support e-discovery in hybrid clouds
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
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Collaborative Applications
Google opens Hangouts Meet to Cisco, Microsoft products
Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.
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Business Video Conferencing and Telepresence Technology
Zoom expands video partnerships with Polycom and Crestron
At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.