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News
Skype for Business customers get special Teams option
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.
News
Mobile UC drives Fuze and Samsung partnership
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
News
Poly expands partnerships with Amazon, Microsoft
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
News
Zoom adds hardware, software partners for phone offering
Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio.
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Trending Topics
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Video Conferencing and Telepresence News
Cisco enhances AI voice assistant for Webex devices
Cisco added new capabilities to the Webex Assistant that should make it easier to place calls and join meetings. The vendor plans to roll out additional AI features later this year.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
What to know about CPaaS and API data security risks
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.
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VoIP Migration and Implementation Evaluate
Evaluating modern VoIP technology and platforms for businesses
VoIP platform technology provides the foundation for modern unified communications tools, which evolved from analog to digital voice systems that operate on IP networks.
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UC Architecture and Service Models Evaluate
How does private cloud affect UCaaS?
The rise of private cloud is changing how some vendors approach UC services. Find out the benefits of UCaaS and which vendors offer UCaaS in a private cloud.
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Developing a UC Strategy Evaluate
UC vendors innovate at tech conference
The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Jonathan Dame asks:
Would your organization be interested in running cloud meetings with on-premises Skype for Business? Why or why not?
Find Solutions For Your Project
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Evaluate
How does private cloud affect UCaaS?
The rise of private cloud is changing how some vendors approach UC services. Find out the benefits of UCaaS and which vendors offer UCaaS in a private cloud.
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Deploy UCaaS successfully with cloud migration planning
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UC vendors innovate at tech conference
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Evaluating modern VoIP technology and platforms for businesses
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Problem Solve
What do ideation tools mean for the collaboration market?
Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.
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CSU enhances education with video conferencing platform
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RingCentral platform offers mobility to Canadian bank
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How do you measure WebRTC quality?
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Manage
6 reasons to maintain on-premises UC
While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.
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How should IT manage collaboration apps and UC services?
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What control does IT have over team collaboration tools?
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Changing IT's role in video conferencing tools management
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Buyer's Handbook | March 2019
Evaluating modern VoIP technology and platforms for businesses
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E-Handbook | January 2019
Everything you need to know about UC as a service now
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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Unified Communications Basics
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Get Started
CPaaS
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ...
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Get Started
8 best practices for migrating to VCaaS
Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.
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Get Started
Getting started with hybrid UC architecture
Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.
Multimedia
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Evaluate
How to navigate the SIP landscape
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Vendor Resources
- Command Central Control Room Platform: Deliver Better VTS Services –Product Overview
- Update Your Radio Systems for Smoother Operations –Case Study
- How You Can Enable Better Collaboration Across the Enterprise –Product Overview
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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More Unified Communications Nation Posts
Would businesses embrace Google+ as a corporate social network?
Opinion: New APIs work to connect apps to multiple messaging platforms
Five steps for a successful video conferencing strategy
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News
View All -
Collaborative Applications
Skype for Business customers get special Teams option
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.
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Mobile Unified Communications Applications
Mobile UC drives Fuze and Samsung partnership
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
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Unified Communications Integration and Interoperability
Poly expands partnerships with Amazon, Microsoft
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
SearchUnifiedCommunications Definitions
- communications platform as a service (CPaaS)
- unified communications and collaboration (UCC)
- speech technology
- VoIP (voice over IP)
- QoS (quality of service)
- Microsoft Teams
- SIP trunking (Session Initiation Protocol trunking)
- Cisco Webex