SearchUnifiedCommunications

New & Notable

News

Twilio to acquire SendGrid in victory for email

Twilio will acquire SendGrid, a maker of cloud-based email APIs. The deal follows email-focused acquisitions by Slack and Workplace by Facebook.

News

RingCentral buys Dimelo for customer engagement

RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.

Evaluate

What security concerns does chatbot AI present?

New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.

Evaluate

Contact center AI analytics a helpful tool for agents

Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical Unified Communications challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

Pro+ Unified Communications Downloads

View All

Unified Communications Basics

View All Get Started

Multimedia

Videos, Podcasts and Photo Stories

Blog: Unified Communications Nation

Sections from across SearchUnifiedCommunications

  • News

    View All
  • Collaboration Applications for Unified Communications

    8x8 adds team chat app to UCaaS suites

    8x8 has added a team messaging app to its cloud-based unified communications and contact center suites, joining a growing list of vendors in a market kick-started by Slack.

  • Implementing Unified Communications Systems

    Twilio to acquire SendGrid in victory for email

    Twilio will acquire SendGrid, a maker of cloud-based email APIs. The deal follows email-focused acquisitions by Slack and Workplace by Facebook.

  • Implementing Unified Communications Systems

    RingCentral buys Dimelo for customer engagement

    RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.

-ADS BY GOOGLE

SearchCRM

SearchNetworking

SearchSDN

SearchTelecom

SearchITChannel

Close