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CPaaS industry growth driven by pandemic communications

The CPaaS industry is accelerating as the pandemic drives new use cases for communications APIs, from virtual patient visits in healthcare to contactless pickup in retail.


The move to UC 3.0 and what it means for businesses

Tony McQueen makes the case for why companies should consider implementing UC 3.0, such as improved integration, easier for remote employees to use and more.


Everything Enterprise Connect 2020: News, trends and insights

This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.


Cloud empowers remote work during pandemic and beyond

A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity.

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Unified Communications Basics

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    Speech recognition vs. voice recognition: What's the difference?

    It's easy to be confused about the differences between speech recognition vs. voice recognition. Each has a specific role to play in unified communications.

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    real-time communications (RTC)

    Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency. In this context, the term 'real-time' is synonymous with 'live.'

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    unified communications

    Unified communications (UC) is a conceptual and technological framework for integrating various enterprise communication methods -- telephony, presence, voicemail, video calling and conferencing, email, instant messaging, etc. -- within a single ...

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