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API-based integration opens UC to security risks

An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.

News

Slack introduces new paradigm for using third-party apps

Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.

Manage

What tools are available to monitor APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.

News

Cloud contact center vendors dial into AI

Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

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Unified Communications Basics

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    SIP trunking

    Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network ...

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    How do UC and IoT technologies converge?

    The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.

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    Integrated communications extends UC capabilities

    Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...

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  • IP Telephony

    Polycom seeks to expand cloud footprint

    A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

  • Collaborative Applications

    Slack introduces new paradigm for using third-party apps

    Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.

  • Implementing Unified Communications Systems

    Cloud contact center vendors dial into AI

    Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

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