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Can embedded communication interoperate with an IP PBX?

Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.

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Contact center AI trends driving the market

Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.

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Slack aims to improve interfaces of third-party apps

A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.

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Why desk phones for business are not dead yet

Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.

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Unified Communications Basics

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    Can embedded communication interoperate with an IP PBX?

    Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.

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    3 ways to build a modern contact center

    Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.

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    Using MOS to measure voice quality

    Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.

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