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Cortana for enterprise Teams has promise but faces hurdles
Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.
News
Zoom-Five9 deal to offer all-in-one cloud contact center
The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce.
Evaluate
Branded, custom video conferencing enhances meetings
Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges.
Evaluate
Understanding CPaaS market growth, trends and providers
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth.
Trending Topics
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Video Conferencing and Telepresence Evaluate
Branded, custom video conferencing enhances meetings
Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges.
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Mobile Unified Communications Evaluate
Why remote work needs mobile unified communications
As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.
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Unified Communications Security Manage
Top hybrid collaboration security threats and strategies
Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy.
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VoIP Migration and Implementation Evaluate
Zoom Phone system offers flexibility, simplified infrastructure
The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies.
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UC Architecture and Service Models Get Started
What is the difference between RCS and SMS?
SMS is being supplanted by RCS to let carriers compete against WhatsApp and Messenger and open new avenues to business messaging. Learn the difference between RCS and SMS.
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Developing a UC Strategy Evaluate
Understanding CPaaS market growth, trends and providers
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
Find Solutions For Your Project
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Evaluate
Cortana for enterprise Teams has promise but faces hurdles
Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.
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Branded, custom video conferencing enhances meetings
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Understanding CPaaS market growth, trends and providers
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Compare Teams guest access vs. external access vs. Teams Connect
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Problem Solve
What is the difference between audio and video conferencing?
Audio and video conferencing each have benefits and drawbacks. Learn the difference between audio and video conferencing to decide which best suits your meeting needs.
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4 Microsoft Teams security issues and how to prevent them
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Proactive collaboration security plans key, survey shows
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How to address WFH video conferencing security
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Manage
What are effective ways to secure SIP connections?
Ensuring a secure SIP environment is critical for enabling employees to communicate over the internet. What are some key strategies to protect your network?
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How to combat virtual meeting fatigue in 5 steps
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Top hybrid collaboration security threats and strategies
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5 best practices to support Microsoft Teams hybrid meetings
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E-Handbook | December 2020
Time to move to UCaaS? UC's future indeed looks 'cloudy'
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E-Handbook | January 2020
Collaboration tools are shifting work culture in new ways
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
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E-Handbook | June 2019
Collaboration tools are must-haves, but not one-size-fits-all
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Unified Communications Basics
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Get Started
SIP
Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ...
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Get Started
Understanding virtual meetings pros and cons
This chapter excerpt from 'Suddenly Virtual' explores the importance of using video for virtual meetings and the challenges of always being on camera.
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Get Started
Training is key for effective remote meetings
Authors Karin M. Reed and Joseph A. Allen discuss how to support effective remote meetings. The most important factor for virtual meeting success? Training.
Multimedia
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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More Unified Communications Nation Posts
Quantifying success for team collaboration applications
5 best practices for cloud calling success
Know the ingredients for team collaboration app success
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News
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Collaborative Applications
Zoom-Five9 deal to offer all-in-one cloud contact center
The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce.
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Collaboration Applications for Unified Communications
Zoom to buy cloud contact center provider Five9 for $14.7B
Zoom's acquisition of Five9 would make the company a competitor to 8x8, RingCentral, Cisco and Vonage in the growing cloud-based contact center market.
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Collaborative Applications
Microsoft widens Teams' reach with Dynamics 365 integration
Integration between Teams and Dynamics 365 lets sales and service reps edit customer records while talking to clients. Teams also offers integration with third-party apps.