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Zoom adds video to the contact center
Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.
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Microsoft addresses workforce patterns using Teams, LinkedIn
A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible.
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Learn how to invite external users to Slack workspaces
Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.
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Everything Enterprise Connect 2021: News, trends and insights
This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.
Trending Topics
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Video Conferencing and Telepresence News
Zoom adds video to the contact center
Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.
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Mobile Unified Communications Evaluate
Why remote work needs mobile unified communications
As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.
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Unified Communications Security Manage
Top hybrid collaboration security threats and strategies
Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy.
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VoIP Migration and Implementation Evaluate
Zoom Phone system offers flexibility, simplified infrastructure
The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies.
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UC Architecture and Service Models News
Everything Enterprise Connect 2021: News, trends and insights
This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.
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Developing a UC Strategy Evaluate
Hybrid work strategies fuel Enterprise Connect 2021 topics
Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Evaluate
Hybrid work strategies fuel Enterprise Connect 2021 topics
Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace.
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The enterprise guide to video conferencing
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Weighing personal video conferencing endpoints for hybrid work
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Popular video conferencing APIs to weigh for app integration
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Problem Solve
What is the difference between audio and video conferencing?
Audio and video conferencing each have benefits and drawbacks. Learn the difference between audio and video conferencing to decide which best suits your meeting needs.
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4 Microsoft Teams security issues and how to prevent them
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Proactive collaboration security plans key, survey shows
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How to address WFH video conferencing security
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Manage
3 ways UCaaS supports hybrid work from home
UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance.
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How to use UCaaS to fuel hybrid workplace strategy
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How to calculate video conferencing bandwidth requirements
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What are effective ways to secure SIP connections?
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E-Handbook | December 2020
Time to move to UCaaS? UC's future indeed looks 'cloudy'
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E-Handbook | January 2020
Collaboration tools are shifting work culture in new ways
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
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E-Handbook | June 2019
Collaboration tools are must-haves, but not one-size-fits-all
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Unified Communications Basics
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Get Started
Learn how to invite external users to Slack workspaces
Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.
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Get Started
video conferencing
Video conferencing is live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.
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Get Started
Where do Zoom recordings go?
Zoom meeting recordings are saved and stored on your desktop or the Zoom cloud. But your organization may have security rules that restrict meeting recordings.
Multimedia
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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News
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Business Video Conferencing and Telepresence Technology
Zoom adds video to the contact center
Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.
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Collaboration Applications for Unified Communications
Microsoft addresses workforce patterns using Teams, LinkedIn
A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible.
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Business Video Conferencing and Telepresence Technology
Video conferencing miscues can get you fired
A survey found that miscues during video conferences cost businesses money and got employees fired. Most companies have punished employees for video meeting errors.