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Slack partners with Zoom on cloud calling
The new Slack-Zoom partnership will focus on advancing Zoom cloud calling in Slack, potentially making the collaboration app a stronger rival to Cisco and Microsoft.
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Slack to link chats and email
A new Slack integration will give users the ability to receive and reply to Slack chats through email, which remains a cornerstone of enterprise communications.
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How do cloud SIP trunks and traditional SIP trunks differ?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.
Manage
3 ways to ensure successful workplace collaboration
To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration.
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Trending Topics
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Video Conferencing and Telepresence News
Zoom goes public in show of strength for video market
The Zoom IPO on Thursday demonstrated the strength of the video collaboration market and validated the strategy of freemium pricing.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
What to know about CPaaS and API data security risks
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.
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VoIP Migration and Implementation Evaluate
Assess a combined VoIP and unified communications framework
Learn how to determine your organization's need for VoIP technology and UC functionality and to evaluate products from top VoIP vendors to find the right fit.
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UC Architecture and Service Models Evaluate
How should organizations approach UCaaS and CCaaS?
More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.
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Developing a UC Strategy Manage
Millennials drive small meeting room collaboration trend
The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Jonathan Dame asks:
Would further Slack integrations with email benefit your organization? Why or why not?
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How should organizations approach UCaaS and CCaaS?
More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.
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Assess a combined VoIP and unified communications framework
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Quiz yourself on the speech technology basics
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Comparing telephony from Cisco and Microsoft teams
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Problem Solve
8 challenges facing AI adoption for communications
Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.
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What separates web conferencing vs. video conferencing?
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What do ideation tools mean for the collaboration market?
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CSU enhances education with video conferencing platform
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Manage
3 ways to ensure successful workplace collaboration
To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration.
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Millennials drive small meeting room collaboration trend
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Video use increases as workplace culture shifts
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How to prepare your UC network for APIs
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Buyer's Handbook | April 2019
Assess a combined VoIP and unified communications framework
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Buyer's Handbook | March 2019
Evaluating modern VoIP technology and platforms for businesses
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E-Handbook | January 2019
Everything you need to know about UC as a service now
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Unified Communications Basics
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Get Started
How do cloud SIP trunks and traditional SIP trunks differ?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.
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Get Started
How to prepare for a cloud UC migration
Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits.
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Get Started
How do you port numbers to a UCaaS provider?
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting.
Multimedia
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Evaluate
How to navigate the SIP landscape
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Vendor Resources
- How to Handle VoIP Security Risks –White Paper
- A Guide to Successful UC&C Migration –White Paper
- Choosing the right cloud collaboration tools –Resource
Blog: Unified Communications Nation
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4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...Continue Reading
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The time for the omnichannel contact center is now
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading
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More Unified Communications Nation Posts
Would businesses embrace Google+ as a corporate social network?
Opinion: New APIs work to connect apps to multiple messaging platforms
Five steps for a successful video conferencing strategy
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News
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Collaboration Applications for Unified Communications
Slack to link chats and email
A new Slack integration will give users the ability to receive and reply to Slack chats through email, which remains a cornerstone of enterprise communications.
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Business Video Conferencing and Telepresence Technology
Zoom goes public in show of strength for video market
The Zoom IPO on Thursday demonstrated the strength of the video collaboration market and validated the strategy of freemium pricing.
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Business Video Conferencing and Telepresence Technology
Cisco, Google partner on Webex integration
A Webex add-on will give users the ability to manage the settings of Webex meetings within G Suite for business. It's the latest in a series of integrations between Cisco and Google.
SearchUnifiedCommunications Definitions
- VoIP (voice over IP)
- communications platform as a service (CPaaS)
- unified communications and collaboration (UCC)
- speech technology
- QoS (quality of service)
- Microsoft Teams
- SIP trunking (Session Initiation Protocol trunking)
- Cisco Webex