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Cortana for enterprise Teams has promise but faces hurdles

Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.


Zoom-Five9 deal to offer all-in-one cloud contact center

The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce.


Branded, custom video conferencing enhances meetings

Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges.


Understanding CPaaS market growth, trends and providers

The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth.

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    Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ...

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    Understanding virtual meetings pros and cons

    This chapter excerpt from 'Suddenly Virtual' explores the importance of using video for virtual meetings and the challenges of always being on camera.

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    Training is key for effective remote meetings

    Authors Karin M. Reed and Joseph A. Allen discuss how to support effective remote meetings. The most important factor for virtual meeting success? Training.

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