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Twilio acquires Ytica for contact center analytics
Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.
Evaluate
WhatsApp business messaging API focuses on developers
WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.
News
Slack to give enterprises control of encryption keys
In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.
News
AT&T recommits to partnership with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Trending Topics
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Video Conferencing and Telepresence Get Started
Include large rooms in your video conferencing strategy
Large-room video conferencing systems are seeing renewed growth, as corporate mandates, employee demand and productivity improvements drive enterprise deployments.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security News
DHS reports 'rapid progress' in TDoS defense
The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.
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VoIP Migration and Implementation Evaluate
How to decide between VoIP and PSTN services
Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.
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UC Architecture and Service Models Evaluate
Google jumps into cloud-based contact center market
Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?
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Developing a UC Strategy Get Started
How do platforms and apps differ in a UC deployment?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Tsahi Levent-Levi asks:
Whose approach to messaging API partners will be more successful: WhatsApp or Apple?
Find Solutions For Your Project
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Evaluate
WhatsApp business messaging API focuses on developers
WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.
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UCaaS providers and market are headed in new directions
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Adopting UCaaS creates unexpected costs
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Get up to speed on the latest cloud contact center products
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Problem Solve
Should employee choices factor into a collaboration strategy?
A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.
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Businesses not using key feature in interactive whiteboards
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Follow these steps to ensure you're GDPR-compliant
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Workplace by Facebook adds integrations, app directory
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Manage
Unified communications as a service adds AI and more
The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.
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How to approach team collaboration management
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How do you train AI to support collaboration?
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IT groups, not facilities, need to manage meeting rooms
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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Unified Communications Basics
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Get Started
Include large rooms in your video conferencing strategy
Large-room video conferencing systems are seeing renewed growth, as corporate mandates, employee demand and productivity improvements drive enterprise deployments.
-
Get Started
How meeting rooms are using AI services
AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.
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Get Started
How do platforms and apps differ in a UC deployment?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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Five steps for a successful video conferencing strategy
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading
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CPaaS brings contextual communication to customer interactions
Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...Continue Reading
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More Unified Communications Nation Posts
On-premises contact center technology on the decline
Integrated communications extends UC capabilities
Forecasting the future of the unified communications industry
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News
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Implementing Unified Communications Systems
Twilio acquires Ytica for contact center analytics
Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.
-
Collaboration Applications for Unified Communications
Slack to give enterprises control of encryption keys
In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.
-
Implementing Unified Communications Systems
AT&T recommits to partnership with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.