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RingCentral taps SD-WAN providers for UCaaS delivery
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
News
Zendesk bundles services as omnichannel contact center
Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.
Manage
How to monitor real-time communication in the cloud
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.
News
Microsoft previews second-generation Surface Hub
The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.
How Well Do You Know WebRTC? Find Out Now
WebRTC continued its gradual change in 2016 – but where is it going from here? Find out in this expert guide, and even test what you know in a 10-question WebRTC architecture quiz.
Trending Topics
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Video Conferencing and Telepresence News
Microsoft previews second-generation Surface Hub
The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.
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Mobile Unified Communications Get Started
How unified communications tools have evolved
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.
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Unified Communications Security Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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VoIP Migration and Implementation Manage
How cloud UC is changing IT roles
IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.
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UC Architecture and Service Models News
RingCentral taps SD-WAN providers for UCaaS delivery
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
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Developing a UC Strategy News
Spark, Webex integration takes page out of Microsoft's book
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Evaluate
How can UC adapt to AI speech technology?
Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.
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Dolby audio-visual devices target huddle rooms
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New AV1 codec shakes up the video coding world
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What are the pros and cons of an integrated contact center?
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Problem Solve
Follow these steps to ensure you're GDPR-compliant
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.
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Workplace by Facebook adds integrations, app directory
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How should businesses deploy team collaboration apps?
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How do you maintain voice communications in a disaster?
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Manage
How to monitor real-time communication in the cloud
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.
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The pros and cons of relaxed collaboration management
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How do you define 'good enough' video performance?
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Why huddle rooms require special video software
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
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ehandbook_cover | June 2017
Do Skype for Business features and benefits outweigh its drawbacks?
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Unified Communications Basics
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Get Started
How do UC and IoT technologies converge?
The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.
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Get Started
Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...
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Get Started
How do you create a successful SIP strategy?
A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading
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Forecasting the future of the unified communications industry
New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC ...Continue Reading
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More Unified Communications Nation Posts
Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
Five trends driving collaboration in the digital workforce
Evaluating SBC vendors for cloud communications infrastructure
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News
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Implementing Unified Communications Systems
Cloud contact center vendors dial into AI
Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.
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Unified Communications Architecture and Service Models
RingCentral taps SD-WAN providers for UCaaS delivery
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
-
Implementing Unified Communications Systems
Zendesk bundles services as omnichannel contact center
Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.