SearchUnifiedCommunications

New & Notable

News

RingCentral buys Dimelo for customer engagement

RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.

Evaluate

What security concerns does chatbot AI present?

New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.

Evaluate

Contact center AI analytics a helpful tool for agents

Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.

Problem Solve

Testing for packet loss to manage voice quality

Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.

Have a question for an expert?

Please add a title for your question

Get answers from your peers on your most technical Unified Communications challenges.

You will be able to add details on the next page.

Find Solutions For Your Project

Pro+ Unified Communications Downloads

View All

Unified Communications Basics

View All Get Started

Multimedia

Videos, Podcasts and Photo Stories

Blog: Unified Communications Nation

Sections from across SearchUnifiedCommunications

-ADS BY GOOGLE

SearchCRM

SearchNetworking

SearchSDN

SearchTelecom

SearchITChannel

Close