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RingCentral buys Dimelo for customer engagement
RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.
Evaluate
What security concerns does chatbot AI present?
New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.
Evaluate
Contact center AI analytics a helpful tool for agents
Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.
Problem Solve
Testing for packet loss to manage voice quality
Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.
How Well Do You Know WebRTC? Find Out Now
WebRTC continued its gradual change in 2016 – but where is it going from here? Find out in this expert guide, and even test what you know in a 10-question WebRTC architecture quiz.
Trending Topics
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Video Conferencing and Telepresence News
Zoom to offer cloud telephony to video subscribers
Zoom will expand beyond its roots as a video conferencing startup and enter a crowded UCaaS market, with the release of a cloud PBX service in early 2019.
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Mobile Unified Communications News
Facebook's WhatsApp adds business messaging tools
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
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Unified Communications Security Evaluate
What security concerns does chatbot AI present?
New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.
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VoIP Migration and Implementation Get Started
How to prep your network for a VoIP implementation
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.
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UC Architecture and Service Models Evaluate
What to look for in cloud-based UC certifications
The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.
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Developing a UC Strategy Get Started
Contact center AI can improve self-service with chatbots
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.
Topics Covered
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Collaboration Applications for Unified Communications (5) +
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Implementing Unified Communications Systems (4) +
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IP Telephony (4) +
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Understanding Unified Communications (3) +
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Meet all of our Unified Communications experts
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Jonathan Dame asks:
How could your organization benefit from buying cloud UC and contact center services from the same vendor?
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Jon Arnold asks:
How has your business assessed the benefits and risks of deploying chatbot AI technology?
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Jon Arnold asks:
What kinds of behavioral analytics would be most helpful for your contact center agents?
Find Solutions For Your Project
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Evaluate
What security concerns does chatbot AI present?
New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.
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Contact center AI analytics a helpful tool for agents
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Would businesses embrace Google+ as a corporate social network?
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What to look for in cloud-based UC certifications
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Problem Solve
Testing for packet loss to manage voice quality
Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.
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Opinion: New APIs work to connect apps to multiple messaging platforms
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UCaaS architecture requires bandwidth increase
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How to manage voice bandwidth demands
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Manage
How do you choose WAN circuits for UCaaS?
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs.
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Unified communications as a service adds AI and more
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How to approach team collaboration management
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How do you train AI to support collaboration?
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E-Handbook | August 2018
UCaaS providers and market are headed in new directions
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Buyer's Handbook | January 2018
Should your unified communications strategy include UCaaS?
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Buyer's Handbook | July 2017
How to evaluate video conference systems to find the best
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E-Handbook | July 2017
How to reap the benefits of unified communications security
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Buyer's Handbook | June 2017
Finding the best communications platform as a service for your firm
Download
Unified Communications Basics
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Get Started
Contact center AI can improve self-service with chatbots
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.
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Get Started
How to prep your network for a VoIP implementation
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.
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Get Started
When to develop in-house or use communication APIs
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.
Multimedia
Vendor Resources
Blog: Unified Communications Nation
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Would businesses embrace Google+ as a corporate social network?
Google plans to shut down its consumer-oriented Google+ social networking service and focus on a corporate social network for enterprise customers. The tech giant made the announcement last week ...Continue Reading
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Opinion: New APIs work to connect apps to multiple messaging platforms
Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ...Continue Reading
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More Unified Communications Nation Posts
Five steps for a successful video conferencing strategy
CPaaS brings contextual communication to customer interactions
On-premises contact center technology on the decline
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News
View All -
Implementing Unified Communications Systems
RingCentral buys Dimelo for customer engagement
RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.
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Collaboration Applications for Unified Communications
Facebook adds chat, safety check features to Workplace
Businesses can now use the Workplace by Facebook app to instant message and video conference with partners and customers.
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VoIP QoS and Performance
BlueJeans launches meeting room service with Dolby Voice
In UC news, BlueJeans launches a UC audio offering with Dolby Voice, Talkdesk gets $100 million toward CCaaS, and Silver Peak's SD-WAN platform earns a VoIP performance certification.