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New video conferencing services highlight UC market trends

At Enterprise Connect, a major UC conference in Orlando, Fla., end users get to see a little bit of everything. They can browse the expo floor, see what incumbent and emerging vendors are delivering, and find out where the UC market is heading.

Each year, the Best of Enterprise Connect award recognizes a vendor that has advanced enterprise communications. This year, seven finalists were nominated, showcasing a diverse set of UC products, including video collaboration services.

CafeX won the award this year for Chime, a new WebRTC video conferencing service delivered to any browser with no software installations or plug-ins. The fact that CafeX's Chime works on any browser is significant, since browser incompatibility has long been a problem for WebRTC.

Chime also supports on-premises and cloud-based infrastructures, and can connect to video conferencing rooms and desktop systems from providers like Cisco and Microsoft. CafeX also won Best of Enterprise Connect in 2014 for its WebRTC-based Fusion Live Assist customer interaction service.

Cisco and Vidyo are two more vendors fortifying their video collaboration services. Cisco's recently revamped cloud-based UC platform, Spark, offers video collaboration services, including video calling via a cloud-based PBX and escalating messaging to a video call.

Vidyo's new video conferencing services feature a cloud-based video API framework that gives developers a way to embed multipoint video into any workflow or application. The platform as a service API works across endpoints, including Web, mobile and desktop.

In this video, CafeX, Cisco and Vidyo demonstrate their latest video collaboration services. In a related video, the four other Best of Enterprise Connect finalists -- 8x8 Inc., AudioCodes, Sprint and Vonage -- show off their products.

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Enterprise Connect 2016: Special conference coverage

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