Editor's note
Enterprise Connect 2024, the largest business communications and collaboration event in North America, takes place March 25-28 at Gaylord Palms Convention Center in Orlando, Fla.
New tracks include AI & automation; data & analytics; employee experience; and the future of communications & collaboration. For AI, the focus is on copilots, digital assistants and generative AI. UCC sessions will cover security and governance, while sessions focused on contact center and customer experience trends will cover AI, virtual agents and customer engagement data. Additional panels will feature end-user organization case studies on digital transformation and using new technology.
Stay up to date on what’s going on by checking back regularly on our news coverage plus insights from industry leaders, UC experts and end-user organizations.
1News from the conference floor
As this year’s conference makes clear, the tactics, technology and tools in the UCC field are rapidly evolving. Learn the latest trends in the world of UCC here.
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Article
Zoom spreads AI across collaboration services
Zoom's new AI-powered Workplace enters a market in which enterprises worry about the loss of data control in AI applications spreading across collaboration platforms. Read Now
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Article
Talkdesk releases on-prem AI contact center automation suite
Contact center as a service users have a leg up on generative AI integrations because of the nature of cloud infrastructure, but on-premises customer service will get theirs. Read Now
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Cisco releases Webex AI Assistant for office, contact center
Cisco brings AI Assistant for Webex to Enterprise Connect. Analysts break down the timing and potential for the new features available for office collaboration and contact center. Read Now
2Pre-conference coverage
Enterprise Connect 2024 will focus on a variety of new and advanced tech topics. Learn more about things like VR, GenAI and contact center innovations here.
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Article
In 2023, generative AI made inroads in customer service
This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster. Read Now
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Cisco unveils Webex AI tools for hybrid work, contact center
The vendor's new Webex AI offerings include Real-Time Media Models to track users' voices and movements and Webex AI Assistant tools for making, altering and suggesting messages. Read Now
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Observations from the intersection of UCC and EUC
End-user computing tends to overlap with numerous other business technologies, such as cloud computing, security and mobility. But one of the areas with the most overlap is UCC. Read Now
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How AI is transforming the BPO industry and contact centers
Everyone is talking about AI, but which organizations are adopting it? BPOs are a great example, especially AI for internal CX strategies and contact centers. Read Now
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Enterprise Connect 2024 brings AI reality check
The annual business communications conference highlights the trends that are expected to drive UC and CX buying decisions over the next few years. Read Now