This slide show highlights the three major technology trends that shaped unified communications and collaboration developments in the past year.
Vendors have begun addressing desktop video conference adoption hurdles and continue to make these solutions more workable for enterprises. See which video-conferencing vendors made the most impact on the UC market in 2012.
This year in review article looks at the the progress made with collaboration tools in 2012. Most enterprises are looking for ways to truly unify these collaboration technologies.
Enterprises asked for social media tools for corporate environments, and UC vendors like Cisco, Citrix and Microsoft listened. Find out where enterprises are in recognizing the value of social media tools and check out the social media business cases described in this article.
"If it aint broke, don't fix it" is the mantra IT uses to keep organizations from upgrading traditional phone systems. Infonetics Research Principal Analyst Diane Myers explains further in this 2012 recap.
Should you trade in your UC solution for freeware? Would it make sense to choose a cloud service for your organization? Does the iPad really affect your network strategy? Find the answers to these questions and more in the top UC tips of 2012.
While many organizations continue struggled through the challenged 2012 economy, it’s no surprise that three out of our top five feature articles discussed UC costs. Whether organizations are looking to move to cloud service models or are analyzing the costs of free services like Google Voice and Skype -- these top features speak to the times.
Looking for a 2013 review?
This was first published in December 2012