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Contact Management Often used together with unified messaging, contact management helps workers to keep all business contact information in one place and frequently incorporates calendaring and scheduling features as well. Contact management can be especially helpful as part of a customer relationship management (CRM) application.



IN THIS TOPIC:	NEWS (7) , EXPERT TECHNICAL ADVICE (3) , REFERENCE & LEARNING (3)


NEWS: 1 - 3 of 7


	Siemens integrates new contact center application into its OpenScape UC platform SearchUnifiedCommunications.com \| 24 Apr 2008 ARTICLE - Siemens has announced OpenScape Contact Center, an application that is fully integrated with its SIP-flavored, software-based OpenScape Unified Communications portfolio.


	Hosted VoIP service unifies communications SearchVoIP.com \| 16 Oct 2007 ARTICLE - A hosted VoIP service for SMBs is aiming to unify phone, fax, mobile devices and email communications and offer calling from mobile, home and office phones.


	Microsoft's OCS changing the face of VoIP? SearchVoIP.com \| 24 Sep 2007 ARTICLE - Microsoft's OCS is set to debut soon. The OCS platform promises to transform the VoIP industry by making VoIP a real application and embedding communications into everything we do.


	VIEW ALL NEWS ON CONTACT MANAGEMENT


EXPERT TECHNICAL ADVICE: 1 - 3 of 3



CONTACT MANAGEMENT EXPERTS



			Bill Trussell Managing Director of Networking and Information Security ASK A QUESTION


	Exchange and Outlook 2007 calendaring improves contact management 18 Jan 2008 TIP - Calendaring features in Exchange and Outlook 2007 improve contact management to make meeting and resource scheduling more productive.


	Is a unified communications application the best fit for a teleworker environment? 23 May 2007 EXPERT ANSWER - SearchVoIP.com expert Carrie Higbie suggests UC solutions for a teleworker environment.


	Microsoft's unified messaging software, voicemail: Pros and cons 14 May 2007 TIP - Microsoft MVP Brien M. Posey discusses the pros and cons of the company's UC software and voicemail.


	VIEW ALL EXPERT TECHNICAL ADVICE ON CONTACT MANAGEMENT


REFERENCE & LEARNING: 1 - 3 of 3


	Hybrid IP telephony solution essential to network disaster recovery Jessica L. Dempsey \| 05 Aug 2008 CASE STUDY - The hybrid IP telephony solution implemented by a multi-site media company has proven an essential part of their disaster recovery plan.


	Mobile UC solution provides seamless coverage, enhanced voice quality Jessica L. Dempsey \| 14 Jul 2008 CASE STUDY - A Chicago-based produce distribution company rolled out a mobile UC solution that has improved employee productivity and customer satisfaction.


	Managing Microsoft Outlook and Exchange calendars Abbey Weintraub, Assistant Editor \| 28 Aug 2007 REFERENCE GUIDE - Learn how to manage the functionality of your Microsoft Outlook and Exchange calendars, and discover tools, best practices and troubleshooting advice.


	VIEW ALL REFERENCE & LEARNING ON CONTACT MANAGEMENT

SEE ALSO - Topics Related to Contact Management:
Mobile Unified Communications, Instant Messaging (IM) and Presence, Unified Messaging

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