Tips

  • Organizing for unified communications

    Unified communications (UC) has the ability to revolutionize your enterprise -- if you know the keys to a successful implementation. Read Gary Audin's suggestions before you and your staff consider...

  • Unified messaging: A mature technology

    Unified messaging has significant benefits and has earned acceptance as its technology has matured.

  • Evaluating messaging and email platforms

    Messaging and email systems are incorporating more capabilities than ever. Learn what to think about when upgrading your messaging platform.

  • Mobile video conferencing

    This chapter excerpt provides an understanding of mobile video conferencing technology, standards and applications.

  • Web conference service selection criteria

    This article reviews the features required and recommended for prospect education events, product demonstrations and web collaboration applications of web conferencing.

  • Best practices for instant messaging security

    When properly implemented, instant messaging can be a valuable communication tool within an organization. However, without properly administered security, IM platforms can attract malware and other...

  • How to be future-ready for IP telephony

    While VoIP is coming under fire from some who question its bandwidth capabilities, among other things, Cisco and Avaya are leading the charge to make sure businesses are confident in their IP telep...

  • Building a UC strategy

    To create a UC strategy, you must first understand your current business processes and incorporate your business partners into the strategy.

  • Enterprise collaboration tools from consumer market

    Consumer-based collaboration tools are finding their way into the enterprise. IT departments can fight the trend, give up and ignore it, or embrace it.

  • Voice quality and MOS

    Defining the nine elements of voice quality and Mean Opinion Score (MOS), the standard numeric value used to measure and report on voice quality.

  • Why you need VoIP to move to unified communications

    Making the move to unified communications is an intricate five-step process that requires a solid foundation based on a reliable IT staff and network. VoIP is the cornerstone for both unified messa...

  • Unified communications security vulnerabilities

    There is no easy way to secure your unified messaging systems, but arming yourself with the right information and resources will get you on track to secure UC apps.

  • Microsoft's OCS is finally here

    Zeus Kerravala reports on the long-awaited launch of Microsoft's OCS. Find out what areas end users should be cautious about and the features that will benefit organizations, regardless of their un...

  • Bringing QoS to end-user standards

    The phone call setup experience and perception of voice quality are the biggest factors contributing to the user's satisfaction. However, while the dialing experience can be objectively measured, t...

  • UC strategy in three steps

    Three tips to building a unified communications (UC) strategy from Burton Group senior analyst Mark Cortner and Zeus Kerravala, senior vice president with Yankee Group.

  • VoiceCon Fall 2007: UC still has barriers

    Unified communications (UC) promises big cost savings and productivity enhancements, but there are still significant roadblocks to its success.

  • BT's SDK for do-it-yourself VoIP apps

    BT's SDK takes the complexity out of VoIP application development.

  • Beyond Asterisk -- Other open source PBXs

    Asterisk is the most widely known open source PBX, but other developers are making competitive products in the unified communications market. Learn more in this tip from Gary Audin.

  • Open source PBX: Risk or value?

    Open source IP PBX systems like Asterisk have benefits and risks. Learn what they are and assess your readiness for the IP PBX implementation in this tip from Gary Audin.

  • Video over IP: What the voice manager needs to know

    Video over IP lets users stream video and videoconference, but when implementing it, voice managers must consider VoIP integration and traffic concerns.