Tips

  • The truth about five nines availability in UC networks

    Five nines availability is attainable with traditional telecommunications networks, but is it attainable with a unified communications network? This tip explains how to calculate availability and h...

  • Integrating video conferencing with UC

    Integrating video conferencing with unified communications enables users to initiate video connections through presence, much like they do with instant messaging. This tip explains how to integrat...

  • Unified communications etiquette guide

    As enterprises adopt unified communications, they should focus on helping users adhere to rules of unified communications etiquette to ease their transition into regular UC use, improve user experi...

  • Video conferencing quality vs. bandwidth tradeoffs

    Video conferencing quality can make or break an implementation project. It's important to understand how video resolution and frame rate affect image quality, and how much bandwidth you'll need in ...

  • Choosing video signaling infrastructure

    Determining which video signaling infrastructure is best to interconnect your endpoints is a major decision when embarking on video conferencing implementation. Learn about the options, including d...

  • Video conferencing MCU location is important

    The location of video conferencing MCUs (multipoint conference units) makes a difference in your video conferencing deployment, affecting the number of users supported and ability to scale in the f...

  • How UC can make the IP contact center more productive

    Many enterprises now use unified communications (UC) in the IP contact center to increase productivity and functionality. While they were once viewed as separate, UC and contact centers (especially...

  • Connecting contact centers with SIP trunking

    Contact center architects can take advantage of SIP trunking to both reduce telephone network costs and improve design flexibility. Learn about the benefits and challenges of SIP trunking for the c...

  • SIP contact centers foster integration

    Session Initiation Protocol (SIP) can bolster contact center capabilities, allowing integrated communications and customer service. The implementation of SIP, however, can require a special interfa...

  • How risky are open source UC solutions?

    Enterprises looking to stretch tight IT budgets and improve collaboration are exploring open source UC solutions to deliver new services at low cost. Learn about free and commercial open source-bas...

  • Cisco, Microsoft must step up UC interoperability

    The lack of unified communications (UC) interoperability is impeding the growth of the UC market. But while IBM and Avaya worked to ensure UC interoperability with third-party developers' applicati...

  • Secure video conferencing: Traversing the firewall

    Providing secure video conferencing means overcoming the inherent design differences between video conferencing and firewalls. Discover the pros and cons of using a direct Internet connection, conf...

  • IP telephony QoS: VoIP traffic management

    When conventional solutions don't improve IP telephony QoS issues, VoIP traffic management can help. Learn how to prioritize VoIP traffic, address voice delay and provide Class of Service-based rou...

  • Calculating video conferencing bandwidth requirements

    Understanding video conferencing bandwidth requirements is key to a successful video conferencing setup. To support quality video conference calls, you must assess the number of concurrent video co...

  • Cloud computing security issues: Protect your UC apps

    Cloud computing security has become a pivotal issue for enterprises exploring hosted solutions like cloud-based unified communications. Learn how to tackle the security challenges you'll face when ...

  • IP telephony QoS: Capacity planning and management

    Poor or irregular IP telephony QoS levels should alert voice managers to review network traffic, capacity, and traffic management measures before problems spread to all applications on the network.

  • When SIP trunks fail: Disaster recovery for SIP trunks

    When your SIP trunks fail, do you have a disaster recovery plan for SIP trunking to support troubleshooting and resolution of SIP trunk failures, or are you solely dependent on what the carriers an...

  • When SIP trunks fail: ITSP disaster recovery plans

    When SIP trunks fail, having a well-vetted ITSP with a strong SIP trunking disaster recovery plan is crucial.

  • UC: Public cloud vs. private cloud computing

    Public vs. private cloud computing: Which is better for unified communications applications? Learn how public and private cloud computing vary and which could save you money.

  • Challenges of SIP trunking for network administrators

    The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 su...