Chapter 1: Troubleshooting Methodology and Approach
Authors: Paul Giralt, Addis Hallmark and Anne Smith
Troubleshooting Cisco IP Telephony teaches the troubleshooting skills necessary to identify and resolve problems in an IP telephony solution. This book provides comprehensive coverage of all parts of a Cisco IP Telephony (CIPT) solution, including CallManager, IP phones, gateways, analog devices, database and directory replication, call routing, voice mail, applications, network infrastructure and more. You'll learn how to read trace files, determine when to turn on tracing and Cisco IOS(r) Software voice debugging, and how to troubleshoot voice quality issues.
Troubleshooting a Cisco IP Telephony network can be a daunting task. Rather than describing step-by-step how to solve specific problems (subsequent chapters provide that information), Chapter 1 focuses on teaching a good troubleshooting methodology: learning how to find clues and track down your "suspect" by breaking the problem into smaller pieces and tackling each piece individually.About the Publisher
Reproduced from the book Cisco IP Telephony. Copyright 2003, Cisco Systems, Inc. Reproduced by permission of Pearson Education, Inc., 800 East 96th Street, Indianapolis, IN 46240. Written permission from Pearson Education, Inc. is required for all other uses. Visit www.ciscopress.com for a detailed description and to learn how to purchase this title. ISBN: 1587050757
This was first published in May 2005