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Taking Charge of your VoIP Project

Walker, John and Hicks, Jeffrey

Taking Charge of your VoIP Project
Authors: John Walker and Jeffrey Hicks

Voice over IP (VoIP) is the telephone system of the future. Problem is, VoIP is not yet widely deployed, so there are few skilled practitioners today. Taking Charge of your VoIP Project starts with simple concepts, each chapter building on the knowledge from the last. Although not a technical manual, you learn about the standards, such as H.323, G.711, and Real-Time Transport Protocol (RTP), and the implications they have on your VoIP system. Most importantly, you'll gain expert advice and a systematic guide on how to make VoIP work for your organization.

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View Chapter 2: Building a Business Case for VoIP
Chapter 2: Building a Business Case for VoIP explains how to build a business case for VoIP. It points out some of the benefits that VoIP can provide and discusses how to analyze return on investment (ROI) for VoIP implementation and management.


Copyright 2005, Cisco Systems, Inc. Reproduced by permission of Pearson Education, Inc., 800 East 96th Street, Indianapolis, IN 46240. Written permission from Pearson Education, Inc. is required for all other uses. Visit www.ciscopress.com for a detailed description and to learn how to purchase this title.

This was first published in February 2005

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