1) The business value of instant messaging
Instant messaging (IM) is a near real-time communications technology that allows people to greatly enhance their productivity. IM effectively complements e-mail by removing time delays, and is more efficient than phone calls and voicemail, especially when coupled with presence management. Users are able to view the availability of other users and receive immediate answers to questions from their coworkers. And, IM is now accessible from anywhere, given its recent extension to several mobile devices, further increasing its utility and making it a mobile communications medium.
2) How presence plays a role
Presence management is the technology that enables users to declare their availability status and view the same information for other users. Presence management reduces the burden of e-mail and voicemail, eliminating phone tag and its e-mail equivalent. It allows users to collaborate more effectively by structuring their time and availability to communicate with other users.
3) The associated security risks of instant messaging to a network/organization
IM is a communications technology that needs to be
About the author:
Sanjeev Sawai is the vice president of research and development at Envox Worldwide (www.envox.com), a voice solutions provider. With more than 15 years experience in the development of telecommunications and embedded systems, Sawai is responsible for investigating and evaluating new standards and emerging technologies in the voice solutions market.
This was first published in July 2005