Social media and collaboration overlap, but are not the same. Unified communications expert Dave Michels explains the difference between the two. Answer | SearchUnifiedCommunications.com
Can you explain the last mile for communications technologies? What last-mile communications media can enterprises choose from?
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Do you... Expert Answer | SearchUnifiedCommunications.com
Social media integration with contact center products can help enterprises upgrade their call center strategies by providing social customer care. News | SearchUnifiedCommunications.com
UC and collaboration tools are bolstering call center technology, enabling active customer service strategies. Social media is the next step. News | SearchUnifiedCommunications.com
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip | SearchUnifiedCommunications.com
To eliminate too many potential points of failure, Hoffman Southwest Corp. in Mission Viejo, Calif. built a private cloud to route voice calls 24/7 at its dispatch center for Roto-Rooter plumbing and drainage service technicians. Having moved... Feature | SearchUnifiedCommunications.com
In my conversations with contact center managers, I often ask about the use of... Tip | SearchUnifiedCommunications.com
Siemens Enterprise Communications renamed the company Unify in a rebranding event held simultaneously in Munich and New York City today.
Better known in Europe, Siemens... News | SearchUnifiedCommunications.com
The 2012 UC milestones series turns to the evolution of the social media market and the year's milestones for enterprise social media tools. News | SearchUnifiedCommunications.com
Unified Communications is poised for rapid change that will be driven by a perfect storm of mobilized workers, innovative technologies and a changing vendor landscape.
On the vendor front,... Feature | SearchUnifiedCommunications.com