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communications-enabled business processes (CEBP)

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- What is communications-enabled business processes? Communications-enabled business processes (CEBP) is the integration of communications capabilities into software-enabled business procedures, applications and technologies. CEBP enables communication between applications as well as between applications and humans to automate many components of business processes. The purpose is to optimize those processes and to ensure continuous, low-latency, real-time communications among the customers, suppliers and employees of an enterprise.

One of the better known CEBP vendors is Avaya Inc. of Basking Ridge, New Jersey, USA. The Avaya CEBP solution consists of a communications process manager, an event processor and software integration services:

The communications process manager keeps track of data exchanged by business-related systems, flagging significant events.
When an important or unusual event occurs, the event processor brings key players together using unified communications (UC) encompassing all available technologies such as conventional telephone, voice over IP (VoIP), cellular telephone, instant messaging (IM), texting and email.
Software integration ensures compatibility among all devices, systems, technologies and programs to minimize conflicts, bottlenecks and delays, allowing decision-makers to do their jobs with a minimum of distraction.

Learn more about Unified Communications Network and Systems Integration

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Cisco Unified Communications Manager Architecture: This chapter describes the architecture, hardware and software requirements and the licensing model of the Cisco UC Manager.
Voice over WLANs: Markets that benefit from VoWLAN solutions: Jim Geier's book Deploying Voice over Wireless LANs gives examples of how several different vertical markets benefit from wireless LAN voice networks.
Voice over WLANs: Determining ROI: This excerpt from Jim Geier's book Deploying Voice over Wireless LANs discusses how to complete an ROI study for VoWLAN and provides an ROI case study.
Removing the roadblocks to unified communications: The path to unified communications (UC) deployment is not without complexities and unexpected roadblocks.

LAST UPDATED:

08 Sep 2008

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More resources from around the web:

-	Wikipedia has an entry about CEBP.
-	Avaya provides more information on its CEBP Web site.
-	According to Eric Krapf, 'You've Already Got Communications-Enabled Business Processes.'

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