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Cisco VoIP management guide: Recommendations and summary
Enterprises now have solid choices of management solutions for their Cisco VoIP deployment. The short list for any enterprise should include Prognosis, Infovista, or Cisco. Cisco VoIP management gui
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Cisco VoIP managment guide: Required management tasks
Comprehensive VoIP management includes the basic network management tasks, but also includes monitoring services such as dial tone delivery, call success rates, telephony delays and impairments, as well as call quality. VoIP telephony management is c... Cisco VoIP management gui
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Cisco management guide: Selecting a VoIP solution
Selecting a VoIP solution means deciding on independent VoIP tools or a VoIP solution suite of integrated products. Cisco VoIP management gui
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Cisco VoIP management guide: VoIP management lifecycle
VoIP lifecycle management enables enterprises to safely pursue large production deployments. The management lifecycle includes the following four elements. Cisco VoIP management gui
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December: VoIP for mobile workers
Skype used with VoIP or traditional cell phones can provide a convenient way for mobile workers to eliminate long-distance charges. However, there can be hidden costs such as draining network resources or compromising corporate security. In this mont... Networking checklist down
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Comparing VoIP vendors
For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. We've collected some of Carrie Higbie's tips and tricks for vendor selection, garnered from her "Ask-the-Expert" section. Carrie regularly... Checklist
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Voice over IP Fundamentals: Chapter 9, 'Billing and Mediation Services'
Voice over IP Fundamentals: Chapter 9, 'Billing and Mediation Services' Chapter Download
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Planning for the IP call center
Call centers are critical to business operations. Until recently, however, most enterprises have been dubious of VoIP quality, reliability and the soft benefits that make it so difficult to project and quantify ROI. Staying competitive demands higher... Fast Guide
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Power over Ethernet Crash Course
Discover what Power over Ethernet is, how it works, and whether it's right for your network with these tips and resources. Crash Course
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Helping PoE reach its potential
Power-over-Ethernet is helping bring to organizations and individuals to enjoy the benefits of a wired world. But with success comes greater responsibility. Now that the Power-over-Ethernet standard, or PoE, is so widely adopted—most networking equip... Tech Article
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News | 11 Jan 2012
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Soft PBX adds flexibility to VoIP business continuity strategy
Legacy TDM voice was often too expensive to build into a business continuity strategy. VoIP changed that, and some UC managers find more flexibility in soft PBX platforms. News | 05 May 2011
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Will enterprises ever warm up to Skype for business communications?
Skype is courting enterprises, but UC pros still regard it as a consumer service and hesitate to depend entirely on Skype for business communications. News | 12 Jan 2011
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Virtualized SBCs lower cost of SIP trunking but lack scale
A virtualized session border controller (SBC) for the Avaya Aura platform reduces the costs of SIP trunking and eases management for small to midsized deployments, but large implementations will probably need to stick with dedicated hardware applianc... Article | 29 Jul 2010
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How to best deploy open source VoIP? Don't go in cold
Users say successful open source VoIP deployments hinge on having Linux and IP telephony expertise in-house -- or at least knowing when to pay for a turnkey solution. Article | 01 Jul 2010
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Cisco supply chain woes hit VoIP projects, too
IP telephony pros have viewed all the drama surrounding the notorious backorders that have plagued some of Cisco Systems' core networking products this year as someone else's problem. But there are signs that the Cisco supply chain woes may soon star... Article | 27 May 2010
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Why open source and other VoIP and UC deployment models fail
One organization learned that Asterisk's open source communication server was not a good fit with its limited in-house expertise and resources. Find out why so many organizations are struggling with their VoIP and UC deployments. Column | 30 Apr 2010
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Going green kills cellular signal; fixed mobile convergence revives it
After a green building project blocked cellular coverage, a U.K. college used fixed mobile convergence to enable roaming VoIP calls over Wi-Fi and cellular networks for users with dual-mode smartphones. Article | 29 Apr 2010
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Global VoIP implementation unites scattered telecommunications
A global VoIP implementation with Avaya infrastructure helped an international industrial auctioneering firm overcome its piecemeal collection of legacy voice systems. The IP telephony deployment boosted business continuity and improved business proc... Article | 22 Apr 2010
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Failed open source VoIP deployment leads to hosted VoIP strategy
After years of struggling to tame open source VoIP, one Texas marketing company saw malfunctions melt away when it opted for a hosted VoIP service from a local service provider. Article | 08 Apr 2010
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Legacy devices and analog telephone lines still useful, despite VoIP
Supporting legacy devices and analog telephone lines will be part of your due diligence well into the foreseeable future despite the high rate of VoIP and IP telephony deployments. Find out which legacy interfaces you can expect to use in the future ... Tip
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SIP trunking ROI: Linking VoIP islands and more
The ROI for SIP trunking goes beyond linking VoIP islands. It also presents additional cost-saving scenarios by bringing enterprises beyond the voice-centric IP PBX and reducing/eliminating the dependency on the PSTN. In this tip, learn about SIP tru... Tip
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VoIP islands 101: How did we get here?
To connect and leverage VoIP islands, one must first understand them. In this tip, you will find out what VoIP islands are, how they came into being, and the implications for enterprise networks that have them. Tip
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Linking VoIP islands: The value of SIP trunking
In this tip, Jon Arnold focuses on how to connect VoIP islands and how enterprises can think beyond the voice-centric nature of their IP PBXs. SIP trunking is designed to help enterprises adopt convergence technologies and services. Learn how to link... Tip
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Streaming Cisco's IP Communicator to an HP thin client
Find out how to stream Cisco's IP Communicator (VoIP client) to HP's XPe thin client (t5720) using Citrix Presentation Server Platinum Edition (now XenApp Platinum). Streaming VoIP to the end point offers many benefits over traditional solutions, but... Tip
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Using unified communications to augment your disaster recovery plans
Unified communications (UC) and VoIP deployments should be a core component of a company's business continuity and disaster recovery plans. Tip
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VoIP service selection: MPLS, VPLS or Metro Ethernet?
Creating secure, reliable VoIP connections over a multi-site enterprise network requires knowledge of your specific infrastructure. Multi-Protocol Label Switching (MPLS), Virtual Private LAN Service (VPLS) and Metropolitan Ethernet (Metro Ethernet) a... Tip
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Integrate Exchange 2007 Unified Messaging and Asterisk
Exchange 2007 Unified Messaging and Asterisk IP telephony are gaining in popularity. Learn how to make them work together to deliver unified communications. Tip
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IP telephony, VoIP deployment staffing solutions for CIOs
Deploying IP telephony in your enterprise firm? These VoIP deployment tips will help. Tip
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Why you need VoIP to move to unified communications
Making the move to unified communications is an intricate five-step process that requires a solid foundation based on a reliable IT staff and network. VoIP is the cornerstone for both unified messaging (UM) and unified communications (UC) implementat... Tip
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
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Meeting expectations with VoIP implementations
What's wrong with VoIP implementations? According to UC expert Matt Brunk, it starts with mismatched expectations about Voice over IP among customers, implementers and providers. Answer
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Configuring VoIP for an office using a VSAT Internet connection
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Answer
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How do I calculate a Real-Time Transport Protocol/Session Initiation Protocol (RTP/SIP) ratio?
Looking to learn more about Real-Time Transport Protocol, Session Initiation Protocol and how to calculate a RTP/SIP ratio? Our expert points you toward the resources you need. Ask the Expert
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What's the best resource for support while setting up a hosted VoIP system for a client?
Learn what factors go into determining which hosted VoIP support resources are the best fit for you and your client, and why evaluating voice resellers is key. Ask the Expert
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What are the operational costs associated with VoIP after implementation?
Learn how to plan for the operational costs of VoIP, after the initial deployment and implementation. Ask the Expert
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How can MPLS help in VoIP implementation between a parent company and its branch offices?
Find out how MPLS helps in VoIP implementation between a parent company and its branch offices. Ask the Expert
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What are some best ways to save money on a VoIP deployment without losing too much quality?
Learn some best practices for VoIP deployment that will also help you save money without losing quality. Ask the Expert
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What will change for our employees when they start using VoIP?
Find out what will change for your employees when they start using VoIP. Ask the Expert
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What is the biggest hurdle in an efficient IP telephony migration?
Learn about the biggest hurdles in an efficient IP telephony migration, including integrating the IP PBX with the existing network. Ask the Expert
- See More: Expert Advice on VoIP Migration and Implementation
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SIP trunking (Session Initiation Protocol trunking)
Session Initiation Protocol (SIP) trunking is the use of voice over IP (VoIP) to facilitate the connection of a private branch exchange (PBX) to the Internet. In effect, the Internet replaces the conventional telephone trunk, allowing an enterprise t... Word
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VoIP (voice over IP)
VoIP (voice over IP) is an IP telephony term for a set of facilities used to manage the delivery of voice information over the Internet. (Continued...) Word
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G.722
G.722 is a standard for high-quality digital voice communications that is expected to lead to increased use in Voice over Internet Protocol (VoIP)... (Continued) Word
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private branch exchange (PBX)
A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. Word
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The benefits of linking VoIP islands
In this podcast, industry expert Jon Arnold explains how voice-centric IP PBXs are limited compared with converged communications, which can integrate other modes such as video, chat, email and so on. Learn about the importance of SIP trunking and ho... Podcast
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Power over Ethernet podcast
This podcast discusses the emergence of Power over Ethernet and its many benefits to enterprise networks. Is the technology ready yet for mainstream adoption? Is it ready yet for your network? Let's find out… Podcast
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News
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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
-
Meeting expectations with VoIP implementations
What's wrong with VoIP implementations? According to UC expert Matt Brunk, it starts with mismatched expectations about Voice over IP among customers, implementers and providers. Answer
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Soft PBX adds flexibility to VoIP business continuity strategy
Legacy TDM voice was often too expensive to build into a business continuity strategy. VoIP changed that, and some UC managers find more flexibility in soft PBX platforms. News
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Migrating from PSTN to SIP trunking: A primer
Replacing traditional voice circuits with SIP trunking offers cost benefits, but success requires the right SIP trunking provider and collaboration between network and UC teams. Primer
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Do enterprises want to dump the desk phone for a softphone?
Plenty of vendors tell UC managers that it's time to replace wired desk phones with softphone applications on laptops or UC apps on mobile devices. But is anyone really doing it? Feature
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Will enterprises ever warm up to Skype for business communications?
Skype is courting enterprises, but UC pros still regard it as a consumer service and hesitate to depend entirely on Skype for business communications. News
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Configuring VoIP for an office using a VSAT Internet connection
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Answer
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Virtualized SBCs lower cost of SIP trunking but lack scale
A virtualized session border controller (SBC) for the Avaya Aura platform reduces the costs of SIP trunking and eases management for small to midsized deployments, but large implementations will probably need to stick with dedicated hardware applianc... Article
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About VoIP Migration and Implementation
Here you'll find VoIP migration and implementation strategy articles, expert advice, news and other resources to plan for a VoIP implementation, including integrating your legacy network with hybrid systems, or mapping out a new IP PBX migration plan, all while overcoming interoperability issues and troubleshooting common, and not-so-common, deployment problems.