Unified Messaging News
July 30, 2009
When integrating instant messaging into business processes, implementing the right policies and offering comprehensive education on use can be as important as buying the right technology in seeing an instant messaging return on investment.
May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
May 01, 2008
Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
March 04, 2008
Google has opened up GrandCentral, a free unified messaging and phone management service, to a limited beta.
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.Tel is a top-level domain (TLD) intended for universal text naming and navigation in Internet-based communications... (Continued) Continue Reading
In the SearchVoIP.com videocast, Whatis.com's Alex Howard discusses the differences between unified messaging and unified communications, the features each option allows users and the development of UM to UC. Whether you are considering UC or have ... Continue Reading
Instant messaging (sometimes called IM or IMing) is the ability to easily see whether a chosen friend or co-worker is connected to the Internet and, if they are, to exchange messages with them. Continue Reading
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Unified Communications solutions are intended to incorporate all manners of conveying information and will almost certainly include some form of instant messaging capability. Continue Reading
Messaging and email systems are incorporating more capabilities than ever. Learn what to think about when upgrading your messaging platform. Continue Reading
Unified messaging applications provide a way for remote employees to participate and feel like part of the office, while working off-site. Continue Reading
Product ReviewsPowered by IT Central Station
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Valuable Features: The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as...Continue Reading
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Valuable Features: ACD - strong featureset. Easy to program. UCA - As a remote worker tool gives me access to everyone in the office •...Continue Reading
Setup was very straightforward. Some network issues in the beginning but other than that, really no problems.Powered by IT Central Station
Valuable Features: Shoretel Mobility, Phone Assistant, & ShoreTel Sky Portal are very easy to use. • Improvements to My Organization: We...Continue Reading
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Exchange 2007 Unified Messaging and Asterisk IP telephony are gaining in popularity. Learn how to make them work together to deliver unified communications. Continue Reading
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Are unified messaging and instant messaging the same thing? How are they distinguished from one anot
Learn the differences between unified messaging (UM) and instant messaging (IM) from UC expert Tony Bradley. Continue Reading
With the recent launch of the 3G iPhone, enterprises are wondering if the device is well-suited to business use. IP telephony expert Jon Arnold details the pros and cons of enterprise iPhone usage, from application support to reliability concerns, ... Continue Reading
Unified messaging has significant benefits and has earned acceptance as its technology has matured. Continue Reading