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Unified Messaging News
July 30, 2009
When integrating instant messaging into business processes, implementing the right policies and offering comprehensive education on use can be as important as buying the right technology in seeing an instant messaging return on investment.
May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
May 01, 2008
Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
March 04, 2008
Google has opened up GrandCentral, a free unified messaging and phone management service, to a limited beta.
Unified Messaging Get Started
Bring yourself up to speed with our introductory content
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a stand-alone application or embedded software. Continue Reading
.Tel is a top-level domain (TLD) intended for universal text naming and navigation in Internet-based communications... (Continued) Continue Reading
In the SearchVoIP.com videocast, Whatis.com's Alex Howard discusses the differences between unified messaging and unified communications, the features each option allows users and the development of UM to UC. Whether you are considering UC or have ... Continue Reading
Evaluate Unified Messaging Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Unified Communications solutions are intended to incorporate all manners of conveying information and will almost certainly include some form of instant messaging capability. Continue Reading
Messaging and email systems are incorporating more capabilities than ever. Learn what to think about when upgrading your messaging platform. Continue Reading
Unified messaging applications provide a way for remote employees to participate and feel like part of the office, while working off-site. Continue Reading
Manage Unified Messaging
Learn to apply best practices and optimize your operations.
Exchange 2007 Unified Messaging and Asterisk IP telephony are gaining in popularity. Learn how to make them work together to deliver unified communications. Continue Reading
Problem Solve Unified Messaging Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Are unified messaging and instant messaging the same thing? How are they distinguished from one anot
Learn the differences between unified messaging (UM) and instant messaging (IM) from UC expert Tony Bradley. Continue Reading
With the recent launch of the 3G iPhone, enterprises are wondering if the device is well-suited to business use. IP telephony expert Jon Arnold details the pros and cons of enterprise iPhone usage, from application support to reliability concerns, ... Continue Reading
Unified messaging has significant benefits and has earned acceptance as its technology has matured. Continue Reading