• Expert answers to your voice certification questions

    This guide gives expert advice on how to pursue voice certifications that complement your career and help you learn about your company's equipment.

  • VoIP: Glossary

    This handy glossary will assist you with terminology related specifically to voice over IP.

  • data transfer rate (DTR)

    The data transfer rate (DTR) is the amount of digital data that is moved from one place to another in a given time. (Continued...)

  • analog telephone adapter (ATA)

    An analog telephone adaptor (ATA) is a device used to connect a standard telephone to a computer or network so that the user can make calls over the Internet.

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  • voice-to-text

    Voice-to-text is a type of speech recognition program that converts spoken to written language... (Continued)  Definition

  • G.729

    G.729 is a standard for Internet Protocol (IP) private branch exchange (PBX) vendors, as well as for the public switched telephone network (PSTN)... (Continued)  Definition

  • G.711

    G.711 is the default pulse code modulation (PCM) standard for Internet Protocol (IP) private branch exchange (PBX) vendors, as well as for the public switched telephone network (PSTN).  Definition

  • find me / follow me

    Find me and follow me are two call forwarding services that are commonly used in conjunction with each other... (Continued)  Definition

  • communication portal

    A communication portal is a service that allows individuals, businesses, schools and government agencies to share information from diverse sources using unified communications (UC) media. The most common modes are e-mail, texting, Voice over IP (VoIP...  Definition

  • Ethernet/IP (Ethernet Industrial Protocol)

    Ethernet/IP (Ethernet Industrial Protocol) is a network communication standard capable of handling large amounts of data at speeds of 10 Mbps or 100 Mbps, and at up to 1500 bytes per packet.  Definition

  • communications-enabled business processes (CEBP)

    Communications-enabled business processes (CEBP) is the integration of communications capabilities into software-enabled business procedures, applications and technologies... (Continued)  Definition

  • rich presence technology (RPT)

    Rich presence is an enhanced form of presence awareness in which participants can determine if other users are online and if so, observe to a limited extent what they are doing and how they are doing it... (Continued)  Definition

  • real-time communications dashboard (RTCD)

    A real-time communications dashboard (RTCD) is an application designed to facilitate efficient, convenient real-time communications (RTC) in a business environment. RTC is any mode of telecommunications in which all users can exchange information ins...  Definition

  • presence leveraging

    Presence leveraging refers to any technology that supports and expands presence, the ability of a network subscriber to locate and identify any other user's computing device as soon as the other user connects to the network... (Continued)  Definition

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