Email Alerts
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OCS integration with Cisco VoIP brings fast unified communications ROI
Modec, an oil field services company, discovered that integrating Microsoft OCS with Cisco's Unified Communications Manager delivered unexpected benefits. By answering phone calls on the computer desktop, engineers were able to take the calls without... Article | 08 Oct 2009
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Telecom expense management services cut costs, boost WAN efficiency
Manual management of telecom expenses is too old school. Network engineers tasked with managing their wide-area networks more efficiently and at lower cost should consider telecom expense management software and services. Savings of 10% to 30% are po... Article | 30 Sep 2009
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VoIP, unified communications study reveals challenges
VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence. Article | 28 Aug 2009
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Selecting the right vendor requires more than UC feature checklist
Selecting a UC vendor can't be reduced to a simple UC features/price checklist, but strategies exist to get the most out of UC equipment choices while fulfilling user needs. Article | 09 Jul 2009
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Telepresence ROI: People just as important as technology
Telepresence return on investment (ROI) is about people as much as technology. IT organizations must make sure that end users believe in the technology. Article | 19 Mar 2009
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Voice certifications and training: What do you need?
Voice and unified communications certifications are still relatively new to the market, but they will become more prominent. IT professionals should know exactly what kind of training and certifications their employers will need. Article | 05 Feb 2009
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Cost-cutting key to keeping unified communications in slow economy
In a down economy, many companies are reviewing the cost analysis of their unified communications projects to make sure they get real return on investment. Article | 09 Oct 2008
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Mobile video could transform field service operations
Mobile video tutorials and guidance could transform field service communications when the cellular networks are ready. Article | 17 Jul 2008
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Unified communications' business value cloudy, but enterprises want it
Interest in unified communications (UC) is growing, according to Forrester Research, but adoption of the technology is not. Business executives are bullish on the technology, but companies are still confused about its business value. Article | 17 Jun 2008
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For enterprises, mobile unified communications is still about the basics
For large enterprises, mobile communications is about getting fixed-mobile convergence right before moving on to advanced features. Article | 08 May 2008