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Unified Communications ROI News
October 21, 2014
The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.
September 25, 2014
Blue Jeans has introduced Command Center, a video analytics tool that provides visibility into Blue Jeans conferencing for IT teams.
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
December 09, 2013
Esna's Davide Petramala explains how enterprises can discover the advantages of CEBP and determine what business processes could benefit from it.
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When evaluating UC software and services, enterprises must decide whether they want to buy licenses to deploy on-premises or subscribe to a cloud-based UC service. Expert Carrie Higbie explains the advantages of each option. Continue Reading
Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading
VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence. Continue Reading
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The telepresence market of yore has died down to a sizzle. Does that mean the business case for telepresence is gone? Our video expert answers. Continue Reading
The total cost of ownership for unified communications has risen significantly since 2012. Learn why and which vendors offer the best value. Continue Reading
Reduced travel has long been the top reason to deploy video, but enterprises find the soft benefits of video conferencing reap greater rewards. Continue Reading
Manage Unified Communications ROI
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Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report. Continue Reading
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Continue Reading
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption. Continue Reading
Problem Solve Unified Communications ROI Issues
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Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
Telecom expert Tom Nolle explains how to calculate UCaaS costs in this ROI example taking the hospitality and government sectors into account. Continue Reading
Before you deploy unified communications, whether the service is in the cloud or not, you must calculate the ROI of your project. Continue Reading