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Unified Communications ROI News
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
December 09, 2013
Esna's Davide Petramala explains how enterprises can discover the advantages of CEBP and determine what business processes could benefit from it.
October 10, 2013
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.
March 19, 2013
During his keynote at Enterprise Connect, Cisco's Rob Lloyd demoed an enhanced shopping experience through collaboration technology.
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Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading
VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence. Continue Reading
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The telepresence market of yore has died down to a sizzle. Does that mean the business case for telepresence is gone? Our video expert answers. Continue Reading
The total cost of ownership for unified communications has risen significantly since 2012. Learn why and which vendors offer the best value. Continue Reading
Reduced travel has long been the top reason to deploy video, but enterprises find the soft benefits of video conferencing reap greater rewards. Continue Reading
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Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Continue Reading
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption. Continue Reading
Modec, an oil field services company, discovered that integrating Microsoft OCS with Cisco's Unified Communications Manager delivered unexpected benefits. By answering phone calls on the computer desktop, engineers were able to take the calls ... Continue Reading
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Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
Telecom expert Tom Nolle explains how to calculate UCaaS costs in this ROI example taking the hospitality and government sectors into account. Continue Reading
Before you deploy unified communications, whether the service is in the cloud or not, you must calculate the ROI of your project. Continue Reading