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Unified Communications ROI News
March 23, 2017
A new report suggests enterprises should consider consolidating many of their collaboration capabilities, as communications platforms now offer more bells and whistles.
August 30, 2016
As some UC vendors look to sell off assets and others look for acquisitions, enterprise buyers shelve purchasing decisions, as they await the outcome of industry consolidation.
June 17, 2016
Analysts believe Microsoft will integrate UC features from Skype for Business into LinkedIn, opening up communications between users of the professional social network.
June 03, 2016
Tech buyers face benefits and drawbacks if a New York-based private equity group outbids Mitel for the video conferencing company Polycom.
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You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries. Continue Reading
When evaluating UC software and services, enterprises must decide whether they want to buy licenses to deploy on-premises or subscribe to a cloud-based UC service. Expert Carrie Higbie explains the advantages of each option. Continue Reading
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In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools. Continue Reading
Organizations that want to deploy UC cloud services like UCaaS and CPaaS must understand how cloud subscription models differ in terms of price and functionality. Continue Reading
Before you buy UC cloud-based products, consider these four key criteria: your business size, provider tech support, third-party app integration and contact center capabilities. Continue Reading
Manage Unified Communications ROI
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Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
Organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment. Continue Reading
An extensive video conferencing deployment helps employees and partners at the North Atlantic Treaty Organization (NATO) collaborate responding to world conflicts. Continue Reading
Problem Solve Unified Communications ROI Issues
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Preparing a request-for-proposal document for a potential UC cloud service requires several elements. Learn how to craft a thorough RFP to meet your organization's needs. Continue Reading
Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading