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TCO metrics key, but complex in IP telephony systems deployment
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Feature
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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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Guide to session border controllers: Inside IP telephony's traffic cop
This learning guide to session border controllers details the role that session border controllers play in IP telephony infrastructure, how they foster interoperability and more. Tutorial
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What to expect from video service providers
Here are the general operation services to expect from video service providers, and tips for adapting your network to work well with video service providers. Tutorial
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VoiceCon 2010 roundup: Enterprise Connect, SIP trunking, interoperability and more
With keynotes from top unified communication vendors, and technical sessions on SIP trunking, interoperability, mobility, video conferencing and more, VoiceCon 2010 (now Enterprise Connect) was a hit. Here's our VoiceCon coverage. Feature
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Achieving ROI with unified communications
At Interop Las Vegas 2008, Don Van Doren will cover UC ROI, communication-enabled business processes, telepresence, high-definition video and which vendors are expected to make the biggest splash. Interop Las Vegas 2008 ex
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Voice over WLANs: Determining ROI
This excerpt from Jim Geier's book Deploying Voice over Wireless LANs discusses how to complete an ROI study for VoWLAN and provides an ROI case study. Book Chapter
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Voice over WLANs: Markets that benefit from VoWLAN solutions
Jim Geier's book Deploying Voice over Wireless LANs gives examples of how several different vertical markets benefit from wireless LAN voice networks. Book Chapter
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Building a UC strategy from scratch, with minimal service disruption
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption. News | 08 Sep 2011
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Telepresence recording gets smarter with searchable video, auto-tags
Who wants to sit through a 90-minute telepresence recording when only a fraction of it is relevant? In response, vendors are adding ways to search and tag content. News | 31 Mar 2011
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Working at home in pajamas: Bad for desktop video conferencing uptake
Cultural barriers have impeded desktop video adoption among knowledge workers, requiring UC pros to focus their desktop video conferencing strategy on upper management. News | 02 Feb 2011
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Vendor selection process: When gambling with a UC startup backfires
UC pros shared their cautionary tales of what happened when their decision to choose a startup from their unified communications vendor selection process backfired. Article | 16 Sep 2010
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Leasing video conferencing equipment: Easy upgrades or bigger hassle?
Telepresence and IP video conferencing are still evolving, making a large investment painful if it becomes obsolete in a year. Leasing programs for high-end video conferencing equipment are an option if you don't mind the hassle of a regular rip-and-... Article | 02 Sep 2010
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Desktop video and telepresence interoperability on the way?
Low supply but high demand for telepresence suites can drag IT into conference room politics, but the issue may dissolve as the quality of desktop video conferencing and desktop to telepresence interoperability improve. Article | 24 Jun 2010
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The real unified communications decision makers
How do IT decision makers define unified communications, and who are the real UC decision makers within enterprise organizations? Answers: "Who cares?" and "You may be surprised." Column | 29 Mar 2010
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Hiring a UC consultant can bring guidance or grief
Smaller businesses or even larger enterprises that don't have the time or know-how can hire a UC consultant to help make those first steps down the UC trail less lonely. Article | 18 Feb 2010
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OCS integration with Cisco VoIP brings fast unified communications ROI
Modec, an oil field services company, discovered that integrating Microsoft OCS with Cisco's Unified Communications Manager delivered unexpected benefits. By answering phone calls on the computer desktop, engineers were able to take the calls without... Article | 08 Oct 2009
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Telecom expense management services cut costs, boost WAN efficiency
Manual management of telecom expenses is too old school. Network engineers tasked with managing their wide-area networks more efficiently and at lower cost should consider telecom expense management software and services. Savings of 10% to 30% are po... Article | 30 Sep 2009
- See More: News on Unified Communications ROI
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The tipping point: Top unified communications issues for 2012
Will UC hit a tipping point in 2012? There are five unified communications issues driving a transformation in business communications that will begin to reframe UC in 2012. Tip
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Adding up the real costs of so-called 'free' Microsoft Lync
Using Microsoft Lync as a corporate UC system is cheap -- free, even, right? While Lync licenses are free, installing Lync may cost more than you’ve bargained for. Tip
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Differences among cloud computing, virtualization, SaaS and SOA
Cloud computing, software as a service (SaaS), virtualization and service-oriented architectures (SOAs) are technologies designed to reduce the IT costs of supporting business operations. Each technology addresses business challenges in a different w... Tip
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Is proving short-term unified communications ROI really necessary?
Proving short-term and long-term unified communications ROI is a prerequisite of implementing UC solutions, but is it really necessary? Find out the many ways to determine UC ROI and why justifying UC ROI upfront will become less important. Tip
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The top five unified communications issues for 2010
Unified communications improves productivity and collaboration, but there are inherent challenges associated with the technology. Learn the top five unified communications issues that users can expect in 2010 and how these issues, such as major merge... Tip
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Getting ROI with communications-enabled business processes
To achieve measurable ROI using communications-enabled business processes, decision makers must match the right UC application with the logical business process(es). Find out how companies are achieving ROI through CEBP. Tip
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What's the value of unified communications?
Implementing unified communications within an organization requires careful planning and strategy. The processes of every group within your company are involved, and you should ask yourself key questions to determine whether UC is right for you and, ... Tip
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Will we get reliable unified communications?
If unified communications (UC) is going to revolutionize the way we communicate, it must be reliable in order to deliver the utmost in user productivity. Gary Audin, president of Delphi Inc., shares his thoughts on maximizing the dependability of you... Tip
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How service-oriented architecture enables unified communications
Service-oriented architecture (SOA) is enabling new business process integration between voice and data networks by turning common tasks into reusable Web services applications -- opening up new opportunities for unified communications (UC) to improv... Tip
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How can my company reduce telecom costs?
Learn how analyzing service expenditures can not only help your company reduce telecom costs, but also significantly impact your bottom line. Ask the Expert
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ROI for LAN upgrades
Ask the Expert
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Vendors Debate: How can you make your UC deployment a success?
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Podcast
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TCO metrics key, but complex in IP telephony systems deployment
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Feature
-
Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
-
The tipping point: Top unified communications issues for 2012
Will UC hit a tipping point in 2012? There are five unified communications issues driving a transformation in business communications that will begin to reframe UC in 2012. Tip
-
Adding up the real costs of so-called 'free' Microsoft Lync
Using Microsoft Lync as a corporate UC system is cheap -- free, even, right? While Lync licenses are free, installing Lync may cost more than you’ve bargained for. Tip
-
Guide to session border controllers: Inside IP telephony's traffic cop
This learning guide to session border controllers details the role that session border controllers play in IP telephony infrastructure, how they foster interoperability and more. Tutorial
-
Building a UC strategy from scratch, with minimal service disruption
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption. News
-
What to expect from video service providers
Here are the general operation services to expect from video service providers, and tips for adapting your network to work well with video service providers. Tutorial
-
Telepresence recording gets smarter with searchable video, auto-tags
Who wants to sit through a 90-minute telepresence recording when only a fraction of it is relevant? In response, vendors are adding ways to search and tag content. News
-
Working at home in pajamas: Bad for desktop video conferencing uptake
Cultural barriers have impeded desktop video adoption among knowledge workers, requiring UC pros to focus their desktop video conferencing strategy on upper management. News
-
Vendor selection process: When gambling with a UC startup backfires
UC pros shared their cautionary tales of what happened when their decision to choose a startup from their unified communications vendor selection process backfired. Article
- See More: All on Unified Communications ROI
About Unified Communications ROI
How can you get payback on your UC implementation? Here we've collected resources about how to achieve ROI with unified communications. You'll read about businesses that are getting return on their UC investments and some that are going further to link communications with business processes -- known as communications-enabled business processes (CEBP) -- to increase productivity and change the way they operate, ultimately increasing revenue.