Unified Communications ROI News
May 24, 2016
Panasonic released a beefed-up desk phone that includes messaging and video conferencing, indicating the vendor is preparing for SMBs to adopt more UC features over the next few years.
April 01, 2016
An extensive video conferencing deployment helps employees and partners at the North Atlantic Treaty Organization (NATO) collaborate responding to world conflicts.
March 09, 2016
The latest UC innovations are testing the limits of enterprise networks. At Enterprise Connect, industry leaders discuss how SD-WAN technology can give networks the boost they need.
February 22, 2016
Avaya announced its bridge service for middle-market customers who want to transition from on-premises hardware contact center technologies to cloud-based software.
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You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries. Continue Reading
When evaluating UC software and services, enterprises must decide whether they want to buy licenses to deploy on-premises or subscribe to a cloud-based UC service. Expert Carrie Higbie explains the advantages of each option. Continue Reading
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Cloud-based video conferencing can help enterprises save time and money, as the expensive, big boardroom deployments are a thing of the past, according to one expert. Continue Reading
Before you buy UC cloud-based products, consider these four key criteria: your business size, provider tech support, third-party app integration and contact center capabilities. Continue Reading
In this unified communications buyer's guide, explore the different UC products on the market and how the technology has evolved. Also, discover the basics of buying a UC service. Continue Reading
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Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
Organizations can minimize operational costs and maximize user satisfaction by proactively testing and monitoring their UC rollout before and after deployment. Continue Reading
While a BYOD program may, at first, seem like an easy cost-savings initiative, an organization that hasn't set usage policies and prepared its network may face unexpected costs. Continue Reading
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Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading
Telecom expert Tom Nolle explains how to calculate UCaaS costs in this ROI example taking the hospitality and government sectors into account. Continue Reading