Email Alerts
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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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What to expect from video service providers
Here are the general operation services to expect from video service providers, and tips for adapting your network to work well with video service providers. Tutorial
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Guide to evaluating video conferencing service providers
Evaluating conferencing service providers means asking the right questions based on the requirements and preferences of your company. Here are the topics to cover. Tutorial
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Deploying video management software can aid video conferencing support
Part five of our video conferencing Expert Lesson explores deploying dedicated video management software to help support high-quality video conferencing tools and content. Expert Lesson
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Do enterprises want to dump the desk phone for a softphone?
Plenty of vendors tell UC managers that it's time to replace wired desk phones with softphone applications on laptops or UC apps on mobile devices. But is anyone really doing it? Feature
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Video over Wi-Fi: Planning and support considerations for UC managers
As more UC users go mobile, video over Wi-Fi will present support issues. UC managers must work with network engineers on wireless LAN design, configuration and troubleshooting. Feature
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SIP video conferencing systems: A standardized approach to integration
Vendors are moving toward SIP video conferencing for system integration. Our Expert Lesson details how SIP-based video conferencing solutions lay key UC architecture groundwork. Expert Lesson
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Asterisk SCF: Enterprise-class open source VoIP and UC
The new Asterisk SCF framework could transform the open source VoIP software into an enterprise-class unified communications platform with the scalability needed by enterprises and the agility required by the cloud. Digium is reengineering Asterisk's... Feature
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Video conferencing standards and interoperability considerations
Defined video conferencing standards and protocols are necessary to enable interoperability and promote successful communications. Standards update
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A closer look at video conferencing solutions, technology and vendors
Understanding the physical pieces of video conferencing solutions is key to implementation success. Take a closer look at the individual elements of your video conferencing system. Expert Lesson
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Polycom CloudAXIS: Extending video outside of the enterprise
Polycom CloudAXIS gives enterprises the ability to video conference with external users, regardless of underlying platform or device. News | 25 Apr 2013
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Cloud telephony: A potential hit or miss for businesses?
Cloud telephony users describe their implantation process, pros associated with moving to the cloud and advice for prospective customers. News | 03 Apr 2013
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Blue Jeans Network integrates Lync-Skype and room-based video
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video. News | 27 Feb 2013
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Video conferencing software and hardware: Hybrid approach needed
Mobility spurs video conferencing software need; users want software- and cloud-based offerings to interoperate with their legacy video hardware. News | 14 Feb 2013
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Hardware vs. software: Logitech offers Cisco accessories for Jabber
Logitech releases Cisco accessories to complement Jabber software, as businesses make the transition from hardware to software unified communications. News | 23 Jan 2013
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Will Skype, Lync integration kick-start UC federation?
Microsoft releases Skype integration plans with Lync, raising hopes for further UC federation efforts in the market. News | 25 Jul 2012
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Interop 2012: UC apps vendors must strive for interoperability
Vendors are aware of and gradually responding to issues around multi-vendor UC strategies and UC interoperability, according to a discussion panel at Interop 2012. News | 10 May 2012
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Unified communications integration: Single vs. multi-vendor environments
Enterprises must choose between a single or multi-vendor environment for their UC strategy, as unified communications integration becomes critical. News | 03 May 2012
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News | 11 Jan 2012
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Microsoft Lync telephony: Ready to be a PBX replacement?
Microsoft Lync telephony features have advanced to the point where the company is touting the UC platform as a potential PBX replacement. Are enterprises buying in? News | 31 Oct 2011
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Four steps for managing multiple unified communications vendors
Managing multiple vendors in any IT environment is difficult. Try mixing UC vendors and it's next to impossible. These 4 steps ease multivendor woes. Tip
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Defining an enterprise strategy to reap social media benefits
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip
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Taking the complexity out of unified communications solutions
Unified communications solutions are notoriously complex. Learn how to simplify a UC deployment using the best practices discussed in this article. Tip
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Mobile device adoption alters UC strategies
As the BYOD revolution unfurls, enterprises find that mobile device adoption requires an alteration to current unified communications (UC) strategies. Tip
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Avoid unnecessary vendor upselling for unified communication solutions
When purchasing your unified communication solutions, avoid unnecessary UC vendor upselling techniques that could cost you unwanted product features. Tip
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Business considerations for your unified communications solution
Understand the business considerations IT managers and engineers must take into account before selecting a unified communications solution. Tip
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Use session management for a successful unified communications deployment
To ensure a successful unified communications deployment, consider the benefits that session management features bring to the project. Tip
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Study reveals unified communications and collaboration market drivers
When looking for unified communications and collaboration solutions, find out what forces are driving the market according to a new study. Tip
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Three drivers suggest need for flexible UC reference architecture
New video, voice and cloud influences are pointing to the need for a new UC reference architecture that is flexible enough to meet different business needs and strategies. Tip
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Integrating mobile device management with UC systems and features
Businesses need a plan to integrate their existing UC systems with their mobile device management and BYOD policy; building a matrix can give the project a logical start. Tip
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
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Microsoft mash-ups: Can OCS, LCS and Lync environments coexist?
Many users want to know if Lync 2010 can coexist with previous Microsoft UC clients Live Communications Server and Office Communications Server. Expert Hugh Marlor has the answer. Answer
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When do you need SAN fields for the OCS Pool Certificate?
Unified communications integration and collaboration thought leader Hugh Marlor details the circumstances under which you need to use Subject Alternate Name (SAN) fields for the Office Communications Server (OCS) Pool Certificate. Ask the Expert
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When testing our media gateway configurations for OCS 2007 R2 for inbound and outbound calling to/fr
Unified communications integration and collaboration thought leader Hugh Marlor helps troubleshoot an error in Office Communications Server 2007 R2 media gateway configuration. Ask the Expert
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What is a key component to successful Office Communications Server 2007 integration with your corpor
Unified communications integration and collaboration thought leader Hugh Marlor identifies a key component for successfully integrating Office Communications Server 2007 with corporate phone systems, and provides examples from the field. Ask the Expert
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What is the difference between a proxy server and B2BUA when it comes to SIP? How can I decide which
Learn about the differences between a proxy server and a B2BUA, when it comes to SIP, and how to decide which is the right choice for you. Ask the Expert
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What is the difference between E&M and junction lines, and do you have any advice on how to check fa
Learn about E&M lines and how to check faults in them. Ask the Expert
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Does OCS need to be in place before these UM features can be realized via SP1?
I'm interested in the new unified messaging (UM) features in Microsoft's Exchange 2007 SP1. Does OCS need to be in place before these UM features can be realized via SP1? Ask the Expert
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Is the Cisco 642-426 TUC course a prerequisite for CCNA certification?
While not a required step, Cisco recommends earning the CCNA prior to pursuing other Cisco Professional credentials. Ask the Expert
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Difference between gateway and router
Ask the Expert
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voicemail preview
Voicemail preview is a feature of unified messaging, and in particular voice-to-text messaging programs such as Microsoft Exchange. When voicemail preview is enabled, users can see a short summary of each message's contents, so that the messages can ... Definition
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communication portal
A communication portal is a service that allows individuals, businesses, schools and government agencies to share information from diverse sources using unified communications (UC) media. The most common modes are e-mail, texting, Voice over IP (VoIP... Definition
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communications-enabled business processes (CEBP)
Communications-enabled business processes (CEBP) is the integration of communications capabilities into software-enabled business procedures, applications and technologies... (Continued) Definition
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How could SDNs possibly have an impact on unified communications?
How could SDNs potentially impact unified communications? Find out in this video interview. Video
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MS Lync adoption survey
This MS Lync survey highlights where users are in deploying the unified communications (UC) platform and their current opinions on the product. TechTarget Survey
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Changing UC architecture using a flexible composability design
With new drivers changing the UC landscape, this video blog considers a UC architecture based on a composability design for ultimate enterprise flexibility. Video
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Integrating video conferencing solutions with UC
Integrating video conferencing with unified communications has become critical for many enterprises. John Bartlett of NetForecast speaks with Michael Brandenburg about the benefits of video integration and the challenges that come with it. Video
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SIP interoperability and video codec challenges: Can the pieces fit?
Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more. Video
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Managing use of consumer collaboration tools, mobile devices for work
Should enterprises let employees use consumer collaboration tools and personal mobile computing devices for work? Ted Schadler of Forrester Research weighs in. Video
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Polycom CloudAXIS: Extending video outside of the enterprise
Polycom CloudAXIS gives enterprises the ability to video conference with external users, regardless of underlying platform or device. News
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Four steps for managing multiple unified communications vendors
Managing multiple vendors in any IT environment is difficult. Try mixing UC vendors and it's next to impossible. These 4 steps ease multivendor woes. Tip
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Cloud telephony: A potential hit or miss for businesses?
Cloud telephony users describe their implantation process, pros associated with moving to the cloud and advice for prospective customers. News
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Defining an enterprise strategy to reap social media benefits
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip
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How could SDNs possibly have an impact on unified communications?
How could SDNs potentially impact unified communications? Find out in this video interview. Video
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Taking the complexity out of unified communications solutions
Unified communications solutions are notoriously complex. Learn how to simplify a UC deployment using the best practices discussed in this article. Tip
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Blue Jeans Network integrates Lync-Skype and room-based video
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video. News
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Video conferencing software and hardware: Hybrid approach needed
Mobility spurs video conferencing software need; users want software- and cloud-based offerings to interoperate with their legacy video hardware. News
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Hardware vs. software: Logitech offers Cisco accessories for Jabber
Logitech releases Cisco accessories to complement Jabber software, as businesses make the transition from hardware to software unified communications. News
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Mobile device adoption alters UC strategies
As the BYOD revolution unfurls, enterprises find that mobile device adoption requires an alteration to current unified communications (UC) strategies. Tip
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About Unified Communications Integration and Interoperability
Unified communications integration and interoperability has emerged as a major challenge for UC managers. UC integration is often more difficult than it seems due to proprietary systems and applications, and unified communications interoperability is complicated by many different interpretations and implementations of the most common standards. This section helps you learn how to use Session Initiation Protocol (SIP) to enable systems integration as much as possible, and how vendors and platforms can best work together.