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On-premises vs. hosted cloud UC: Comparison chart
This tech comparison offers an in-depth look at cloud UC to help you decide whether to stick with on-premises or opt for hosted cloud. Feature
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The future of unified communications & collaboration looks bright
A recent Ovum survey looks at the future of unified communications & collaboration and sees good uptake in the technology. Why the renewed interest? Q&A
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Unified Communications as a Service primer: Moving UC to the cloud
This UCaaS primer explores why you might consider Unified Communications as a Service, what kind of services are available, who's using it and how. Primer
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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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Cisco Unified Contact Center Enterprise: Inside the IP contact center
This chapter from "Cisco Unified Contact Center Enterprise" details differences among Cisco's Unified Contact Center, Unified Intelligent Contact Manager and other portfolio items. Feature
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SIP video conferencing systems: A standardized approach to integration
Vendors are moving toward SIP video conferencing for system integration. Our Expert Lesson details how SIP-based video conferencing solutions lay key UC architecture groundwork. Expert Lesson
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Virtual call center
Virtual call center solutions enable enterprises to put the best people on the phone without having to put them in the same building. With a myriad of both hosted and on-premise options available, finding the right virtual call center package for you... Primer
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A closer look at video conferencing solutions, technology and vendors
Understanding the physical pieces of video conferencing solutions is key to implementation success. Take a closer look at the individual elements of your video conferencing system. Expert Lesson
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Making sense of unified communications cloud services
Unified communications cloud services have the opportunity to fundamentally change how an enterprise delivers unified communications. With broad definitions and plenty of marketing spin, it is difficult to separate the real from the hyped. Understand... Feature
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Approaches to unified communications virtualization
Virtualization is making inroads in the unified communications market, no matter the size of the enterprise customer. Whether as a large scale deployment in an enterprise data center or as a turnkey appliance, unified communications virtualization is... Primer
- See more Essential Knowledge on Unified Communications Architecture and Service Models
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All You Can Meet video bridge prices meet more users' needs
Blue Jeans Network, which provides hosted video bridges, is delivering All You Can Meet video conference pricing plans to enterprises. News | 14 May 2013
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Orange offers UC as a Service for global enterprises
Enterprises are turning to their telecoms for reliable UC as a Service. Orange Business Services announced its global UCaaS offering. News | 01 May 2013
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WebRTC: Bringing real-time communications to the next level
The emergence of Web real-time communications promises voice- and video-enabled Web browsers. What should enterprises do to prepare? News | 27 Mar 2013
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Blue Jeans Network integrates Lync-Skype and room-based video
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video. News | 27 Feb 2013
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HP blends WLAN controller into wired switching to support BYOD
HP offers WLAN controller module for campus core chassis and a switch with WLAN control functionality for integrated wired and wireless networking. News | 21 Feb 2013
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Integration between cloud-based UC apps require cloud federation
Third-party vendors offer cloud federation as enterprises seek integration among their mixed vendor, cloud-based UC apps. News | 11 Feb 2013
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Cyber-security services: Identify, respond to and evaluate an attack
Enterprises need more than just security products. Sourcefire introduces new cyber-security services to help customers respond to malware. News | 25 Jan 2013
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Cisco VDI: Support real-time apps by cutting out the data center
Cisco VDI now supports real-time Jabber capabilities -- like voice and video-- by cutting out the round trip to the data center. News | 21 Jan 2013
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UC milestones in 2012: UCaaS
In 2012 larger enterprises began investing in Unified Communications as a Service, or UCaaS, by way of flexible hybrid cloud deployments. News | 09 Jan 2013
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Cisco UC licensing clears app-based UC visibility for the enterprise
Enterprises want flexible, yet simplified unified communications licensing options, and Cisco UC licensing now includes software-only UC models. News | 13 Sep 2012
- See more News on Unified Communications Architecture and Service Models
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Calculating TCO of hosted unified communications solutions
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Tip
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Defining an enterprise strategy to reap social media benefits
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip
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Cloud telephony allures businesses with full features, low costs
Cloud telephony and UC service pricing options and full feature sets are alluring enterprises to move phone systems off premise. Tip
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Understanding unified communications components
You must first understand unified communications components before selecting a UC product, service or determining an organization's needs. Tip
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Unified communication cloud service models
Enterprises must understand these three different unified communication cloud service models before selecting a hosted UC solution. Tip
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UC as a Service: When is it right for you?
Cloud providers are now offering applications like unified communications to organizations, but UC as a Service may not be mature enough to consider. Tip
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Can you define unified communications? What puts the 'U' in 'UC'?
It's difficult to define unified communications, so what is it exactly? This tip explains what sets UC apart from other communications. Tip
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A unified communications cloud evolution
A unified communications cloud evolution is brewing and organizations will have to decide how to bring UC strategies into the cloud. Tip
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Cloud UC strategies: Hosted unified communication service models diverge
The way workers are collaborating is changing the way unified communications is delivered. See which cloud UC strategies vendors are providing. Tip
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10 questions to ask your potential collaboration vendors
Having a hard time deciding between collaboration vendors? Ask them these 10 questions to help you choose the right service for your business. Tip
- See more Tips on Unified Communications Architecture and Service Models
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Is it necessary to increase bandwidth after buying SIP trunks?
Cost will play a factor when deciding whether to increase your Internet bandwidth after buying SIP trunks, says IP telephony expert Jon Arnold. ATE
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Can Session Initiation Protocol run on top of 802.11?
Session Initiation Protocol may be able to run on top of 802.11, but there are important factors to address, says telephony expert Matt Brunk. Answer
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Why is SIP trunking better than PRI and BRI?
SIP trunking is preferable over PRI and BRI based on flexibility and cost benefits, says telephony expert Matt Brunk. ATE
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What are the benefits of SIP trunking compared with hosted VoIP?
Benefits of SIP trunking vs. hosted VoIP stem mainly from cost savings, but one isn't necessarily replacing the other, says VoIP expert Matt Brunk. Answer
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What does it mean when people refer to 'cloud UC?'
Understanding "cloud UC" stems from having a solid understanding of each term individually before tackling them together, our telecom expert explains. Answer
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
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Microsoft mash-ups: Can OCS, LCS and Lync environments coexist?
Many users want to know if Lync 2010 can coexist with previous Microsoft UC clients Live Communications Server and Office Communications Server. Expert Hugh Marlor has the answer. Answer
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How can my company reduce telecom costs?
Learn how analyzing service expenditures can not only help your company reduce telecom costs, but also significantly impact your bottom line. Ask the Expert
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As unified communications moves toward a software-based solution, do you see a demise in use of cert
Learn what UC expert Tony Bradley thinks about the future of hardware tools. Ask the Expert
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How do I choose between PBXs, hybrid VoIP systems and TDM?
To determine the best telephone system for your company, expert Matt Brunk suggests devising a UC strategy. Ask the Expert
- See more Expert Advice on Unified Communications Architecture and Service Models
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UCaaS (Unified Communications as a Service)
Unified Communications as a Service (UCaaS) is a delivery model in which a variety of communication and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network, usually the public Internet. Definition
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Microsoft Lync Server
Microsoft Lync Server is enterprise software that provides a platform for unified communications (UC). Lync Server provides an infrastructure to integrate common channels of business communication including instant messaging (IM), VoIP (voice over IP... Definition
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IP address (Internet Protocol Address)
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Definition
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Enterprise-grade cloud video conferencing service providers
Cloud video conferencing service providers allure enterprises with flexible offerings and palatable prices. See the market's top cloud video services. Photo Story
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Top cloud-based telephony and UC providers
If you are thinking of hosted PBX solutions or outsourcing your companies' communications, consider these top cloud-based telephony and UC providers. Photo Story
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Changing UC architecture using a flexible composability design
With new drivers changing the UC landscape, this video blog considers a UC architecture based on a composability design for ultimate enterprise flexibility. Video
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SIP interoperability and video codec challenges: Can the pieces fit?
Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more. Video
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Vendors Debate: How can you make your UC deployment a success?
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Podcast
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All You Can Meet video bridge prices meet more users' needs
Blue Jeans Network, which provides hosted video bridges, is delivering All You Can Meet video conference pricing plans to enterprises. News
-
Orange offers UC as a Service for global enterprises
Enterprises are turning to their telecoms for reliable UC as a Service. Orange Business Services announced its global UCaaS offering. News
-
On-premises vs. hosted cloud UC: Comparison chart
This tech comparison offers an in-depth look at cloud UC to help you decide whether to stick with on-premises or opt for hosted cloud. Feature
-
The future of unified communications & collaboration looks bright
A recent Ovum survey looks at the future of unified communications & collaboration and sees good uptake in the technology. Why the renewed interest? Q&A
-
Calculating TCO of hosted unified communications solutions
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Tip
-
Enterprise-grade cloud video conferencing service providers
Cloud video conferencing service providers allure enterprises with flexible offerings and palatable prices. See the market's top cloud video services. Photo Story
-
WebRTC: Bringing real-time communications to the next level
The emergence of Web real-time communications promises voice- and video-enabled Web browsers. What should enterprises do to prepare? News
-
Defining an enterprise strategy to reap social media benefits
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip
-
Blue Jeans Network integrates Lync-Skype and room-based video
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video. News
-
Is it necessary to increase bandwidth after buying SIP trunks?
Cost will play a factor when deciding whether to increase your Internet bandwidth after buying SIP trunks, says IP telephony expert Jon Arnold. ATE
- See more All on Unified Communications Architecture and Service Models
About Unified Communications Architecture and Service Models
Your unified communications architecture dictates future applications adoption and flexibility, so you want to get it right. Learn about unified communications solutions and their underlying structures, whether they are UC based on telephony, UC based on mobility, UC based on a messaging platform like email, or UC based on an application like CRM. Also find out about unified communications services available as cloud computing services, SaaS and UCaaS, and how to evaluate these services as a part of your long-term UC strategy.