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Identifying issues in a multi-site Cisco UC deployment
Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the iss... Chapter Download
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Hybrid IP telephony solution essential to network disaster recovery
The hybrid IP telephony solution implemented by a multi-site media company has improved customer service and increased employee productivity, and it proved its value by ensuring seamless network connectivity during a recent earthquake. Case Study
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Cisco Unified Communications Manager Architecture
Understanding the role that Cisco Unified Communications Manager (CUCM) plays in a converged network from various IT perspectives is necessary for a successful installation and configuration. This chapter describes the architecture, hardware and soft... Chapter Download
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News | 11 Jan 2012
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Microsoft Lync telephony: Ready to be a PBX replacement?
Microsoft Lync telephony features have advanced to the point where the company is touting the UC platform as a potential PBX replacement. Are enterprises buying in? News | 31 Oct 2011
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Hold the hardware: Vendors focus on software-based video conferencing
Enterprise adoption of desktop video is pushing more vendors, such as Polycom, to develop or improve their approaches to software-based video conferencing. News | 22 Sep 2011
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Cloud providers deliver mobile collaboration apps better than on-prem
On-prem UC can't keep pace with the evolving mobile device landscape and sub-second latency requirements of mobile collaboration, but cloud UC providers can, says one expert. News | 21 Jul 2011
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SIP-based multimedia UC call center software streamlines operations
Enterprises have hesitated to adopt UC call center technology, but social media and the consumerization of IT are putting pressure on traditional voice-centric approaches. News | 14 Jul 2011
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Lync Online UCaaS debuts, but some question if it's enterprise-ready
UC pros have been edgy about UC as a Service (UCaaS), citing concerns around limited customization and features—and even Microsoft may not change their minds with Lync Online. News | 07 Jul 2011
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Users won't plug in tablets, but mobile UC via Wi-Fi still dicey
Laptops, tablets and smartphones have evolved into multipurpose mobile UC endpoints, but their preferred access—Wi-Fi—hasn't kept up. News | 30 Jun 2011
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Telepresence room design: Do you really need to buy a vendor's chairs?
UC pros want more flexible telepresence deployment options, challenging rigid telepresence room design guidelines that require custom furniture and prescribed layouts. News | 10 Jun 2011
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Avaya Aura architecture, SIP trunking help healthcare system scale UC
With the Avaya Aura architecture and SIP trunking, a healthcare system centralizes and distributes UC services that were too expensive for some clinics to deploy on their own. News | 23 Mar 2011
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Software-based video conferencing on standard gear yields flexibility
A software-based video conferencing deployment has given one enterprise more flexibility and enabled it to use industry standard hardware and third-party applications. News | 17 Mar 2011
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Communication and collaboration in 2020: Inside UC's faster future
By 2020, communication and collaboration advances like voice command, quick response codes and cloud adoption will streamline workplace interaction and simplify regular tasks. Tip
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The future of unified communications: Forget 2012, how about 2020?
The unified communications market will evolve radically by 2020, fueled in part by mobile broadband and cloud services adoption. Tip
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The tipping point: Top unified communications issues for 2012
Will UC hit a tipping point in 2012? There are five unified communications issues driving a transformation in business communications that will begin to reframe UC in 2012. Tip
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Adding up the real costs of so-called 'free' Microsoft Lync
Using Microsoft Lync as a corporate UC system is cheap -- free, even, right? While Lync licenses are free, installing Lync may cost more than you’ve bargained for. Tip
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The power of virtualized video conferencing from Vidyo
Vidyo rolls out the industry’s first virtualized video conferencing infrastructure, delivering high-quality, scalable video conferencing to any endpoint. Tip
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Unlocking the benefits of mobile UC with wireless LANs
The wireless LAN makes way for the successful integration of mobile UC applications like presence, mobile video conferencing and VoWLANs. Tip
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New UC security threats leave UC platforms vulnerable
Ensuring UC security has grown harder as UC platforms become more open to direct Internet access. Learn how to better manage SIP trunking security, cloud services and BYOD models. Tip
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Robust WLAN infrastructure key to strategic mobile UC
Having a robust WLAN infrastructure is no longer a convenience, it's a necessity. Modern WLAN deployments are costly, but there's a silver lining enterprises often overlook. Tip
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UC market watch: A closer look at key vendors' UC strategies
Learn how key unified communications (UC) vendors like Avaya, Microsoft and Cisco are adjusting their UC strategies in the hope of remaining UC market leaders amid market shifts. Tip
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Federated identity management key to SaaS office and cloud-based UC
Federated identity management addresses the security risks associated with identity management while providing users SSO to multiple cloud-based UC services and SaaS office apps. Tip
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
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Microsoft mash-ups: Can OCS, LCS and Lync environments coexist?
Many users want to know if Lync 2010 can coexist with previous Microsoft UC clients Live Communications Server and Office Communications Server. Expert Hugh Marlor has the answer. Answer
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How can my company reduce telecom costs?
Learn how analyzing service expenditures can not only help your company reduce telecom costs, but also significantly impact your bottom line. Ask the Expert
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As unified communications moves toward a software-based solution, do you see a demise in use of cert
Learn what UC expert Tony Bradley thinks about the future of hardware tools. Ask the Expert
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How do I choose between PBXs, hybrid VoIP systems and TDM?
To determine the best telephone system for your company, expert Matt Brunk suggests devising a UC strategy. Ask the Expert
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Softphones in a unified communications (UC) strategy? Who are UC market leaders?
How would softphone capability fit into an overall unified communications strategy? Who are the leaders in this segment of the market? Ask the Expert
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Can a training center can be set up on a LAN with a single server?
Ask the Expert
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Is there a limit on the distance a cable can be run to connect a server to a client?
Ask the Expert
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Why is an ATM solution so much more expensive than a private line network?
Ask the Expert
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IP address (Internet Protocol Address)
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Word
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SIP interoperability and video codec challenges: Can the pieces fit?
Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more. Video
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Vendors Debate: How can you make your UC deployment a success?
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Podcast
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News
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Communication and collaboration in 2020: Inside UC's faster future
By 2020, communication and collaboration advances like voice command, quick response codes and cloud adoption will streamline workplace interaction and simplify regular tasks. Tip
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The future of unified communications: Forget 2012, how about 2020?
The unified communications market will evolve radically by 2020, fueled in part by mobile broadband and cloud services adoption. Tip
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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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The tipping point: Top unified communications issues for 2012
Will UC hit a tipping point in 2012? There are five unified communications issues driving a transformation in business communications that will begin to reframe UC in 2012. Tip
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Adding up the real costs of so-called 'free' Microsoft Lync
Using Microsoft Lync as a corporate UC system is cheap -- free, even, right? While Lync licenses are free, installing Lync may cost more than you’ve bargained for. Tip
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The power of virtualized video conferencing from Vidyo
Vidyo rolls out the industry’s first virtualized video conferencing infrastructure, delivering high-quality, scalable video conferencing to any endpoint. Tip
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Cisco Unified Contact Center Enterprise: Inside the IP contact center
This chapter from "Cisco Unified Contact Center Enterprise" details differences among Cisco's Unified Contact Center, Unified Intelligent Contact Manager and other portfolio items. Feature
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Unlocking the benefits of mobile UC with wireless LANs
The wireless LAN makes way for the successful integration of mobile UC applications like presence, mobile video conferencing and VoWLANs. Tip
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New UC security threats leave UC platforms vulnerable
Ensuring UC security has grown harder as UC platforms become more open to direct Internet access. Learn how to better manage SIP trunking security, cloud services and BYOD models. Tip
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About Unified Communications Architecture and Service Models
Your unified communications architecture dictates future applications adoption and flexibility, so you want to get it right. Learn about unified communications solutions and their underlying structures, whether they are UC based on telephony, UC based on mobility, UC based on a messaging platform like email, or UC based on an application like CRM. Also find out about unified communications services available as cloud computing services, SaaS and UCaaS, and how to evaluate these services as a part of your long-term UC strategy.