Topics Archive News
February 10, 2011
The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.
January 27, 2011
VoIP monitoring vendors aren't ready to fully support unified communications management tools, and many enterprise UC deployments are still too immature to need them.
November 04, 2010
Is there a tradeoff between capacity and quality with HD video conferencing bridges? Some vendors say yes, but IT pros must take a broader perspective on multipoint video conferencing.
October 29, 2009
As high-definition phones become more prevalent in the catalogs of enterprise phone manufacturers, HD voice adoption is becoming inevitable. Enterprises are quickly hearing the value, and the prices are coming down, too.
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Identity management (ID management) is a broad administrative area that deals with identifying individuals in a system (such as a country, a network, or an enterprise) and controlling their access to resources within that system by associating user ... Continue Reading
This guide gives expert advice on how to pursue voice certifications that complement your career and help you learn about your company's equipment. Continue Reading
This handy glossary will assist you with terminology related specifically to voice over IP. Continue Reading
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Learn what a Session Initiation Protocol (SIP) trunk is and how it can strengthen the value of your VoIP and unified communications deployments. Continue Reading
A real-time application (RTA) is an application program that functions within a time frame that the user senses as immediate or current. The latency must be less than a defined value, usually measured in seconds... (Continued) Continue Reading
Al Gore will underline the importance of innovation and climate control at VoiceCon 2008 in Orlando. Continue Reading
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Valuable Features: The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as...Continue Reading
It's a solution that's still growing, but it has tons of call features, is scalable, and has no licensing requirement.Powered by IT Central Station
Valuable Features: Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality...Continue Reading
I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth.Powered by IT Central Station
Valuable Features: The list of features the system provides is massive, and the XML used by the end devices allows for custom features to be...Continue Reading
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Poor or irregular IP telephony QoS levels should alert voice managers to review network traffic, capacity, and traffic management measures before problems spread to all applications on the network. Continue Reading
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ... Continue Reading
Vendors such as Clarus Systems, NetQoS and InfoVista are offering specialized software for IP telephony management. Large enterprises can no longer get away with manual testing and performance management. Continue Reading
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When conventional solutions don't improve IP telephony QoS issues, VoIP traffic management can help. Learn how to prioritize VoIP traffic, address voice delay and provide Class of Service-based routing. Continue Reading
Prompted by a reply to an earlier response, unified communications strategies expert Matt Brunk discusses how to cancel echo when delay is significantly impacting voice quality. Continue Reading
Matt Brunk provides a detailed, step-by-step strategy to accurately identify, address and resolve voice background noise and echo problems Continue Reading