New & Notable
Social Networking for Business News
October 16, 2014
UC service provider 8x8 is partnering with Conversocial to offer contact center social media options to connect with customers.
September 12, 2014
Jive updated its cloud-based tools, including Jive Present and JiveX, for better mobility. It also unveiled early Cisco integrations.
August 13, 2014
As Yammer's co-founder leaves the company, Microsoft plans to deepen the integration of Yammer with Office 365 and Outlook. Learn more about the Microsoft-Yammer social integration.
May 14, 2014
Cisco has discontinued its WebEx Social platform and its own home-grown social efforts, and announces partnership with Jive for social strategy.
Social Networking for Business Get Started
Bring yourself up to speed with our introductory content
In devising and implementing a social CRM strategy, companies need to look within and make sure their company culture is set up for success before the first tweet is posted. Continue Reading
Social media and collaboration overlap, but are not the same. Unified communications expert Dave Michels explains the difference between the two. Continue Reading
Strict network policing will not solve productivity problems stemming from excessive social media use, and the tactic could backfire. IT managers should embrace social media in the enterprise and create best practice guidelines for employee usage... Continue Reading
Evaluate Social Networking for Business Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
At Enterprise Connect, attendees and speakers argued about whether to give Millennial employees the tools they want. Continue Reading
At Enterprise Connect 2014, a panel discussed how the combination of social and UC can help remove enterprise fears around 'social' tools. Continue Reading
Rob Arnold, industry analyst for Frost & Sullivan predicts deeper integration between social enterprise tools, UC and collaboration offerings in 2014. Continue Reading
Manage Social Networking for Business
Learn to apply best practices and optimize your operations.
Even all the benefits of business social software can't ensure enterprise adoption. Here are four tactics to make your social deployment successful. Continue Reading
Looking to improve the performance ratings of your contact center? Consider using social collaboration platforms internally. Continue Reading
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report. Continue Reading
Problem Solve Social Networking for Business Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Unified communications and collaboration have merged with social software to create collaborative communications. Continue Reading
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Continue Reading
The definition of social media is in the beginning stages of becoming part of unified communications, says analyst Zeus Kerravala. Continue Reading