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Social Networking for Business News
May 14, 2014
Cisco has discontinued its WebEx Social platform and its own home-grown social efforts, and announces partnership with Jive for social strategy.
March 24, 2014
At Enterprise Connect, attendees and speakers argued about whether to give Millennial employees the tools they want.
March 20, 2014
At Enterprise Connect 2014, a panel discussed how the combination of social and UC can help remove enterprise fears around 'social' tools.
December 11, 2013
Rob Arnold, industry analyst for Frost & Sullivan predicts deeper integration between social enterprise tools, UC and collaboration offerings in 2014.
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In devising and implementing a social CRM strategy, companies need to look within and make sure their company culture is set up for success before the first tweet is posted. Continue Reading
Social media and collaboration overlap, but are not the same. Unified communications expert Dave Michels explains the difference between the two. Continue Reading
Strict network policing will not solve productivity problems stemming from excessive social media use, and the tactic could backfire. IT managers should embrace social media in the enterprise and create best practice guidelines for employee usage... Continue Reading
Evaluate Social Networking for Business Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Even all the benefits of business social software can't ensure enterprise adoption. Here are four tactics to make your social deployment successful. Continue Reading
Social media integration with contact center products can help enterprises upgrade their call center strategies by providing social customer care. Continue Reading
Looking to improve the performance ratings of your contact center? Consider using social collaboration platforms internally. Continue Reading
Manage Social Networking for Business
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Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report. Continue Reading
Social project management tools can boost productivity. Clarizen updates its collaboration tool, combining project management with social engagement. Continue Reading
Many enterprise social strategies still include consumer tools, but businesses are starting to realize the benefits of enterprise social software. Continue Reading
Problem Solve Social Networking for Business Issues
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Unified communications and collaboration have merged with social software to create collaborative communications. Continue Reading
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Continue Reading
The definition of social media is in the beginning stages of becoming part of unified communications, says analyst Zeus Kerravala. Continue Reading