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IP Telephony Systems News
November 03, 2017
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
October 20, 2017
In UC news, RingCentral extends its UCaaS market share lead, Fuze introduces a web-based collaboration tool, and Vidyo releases a VP9 codec for real-time video communications.
October 13, 2017
In UC news, Arkadin announces integrations with Cisco Spark and WebEx that support cloud-based telephony, while Box unveils machine learning tools to digitize and automate workflows.
September 29, 2017
Microsoft opting to swap Skype for Business for Teams topped this week's collaboration news. But Facebook, IBM and Zoho also had noteworthy product developments.
IP Telephony Systems Get Started
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Office 365 support for full PBX features is a game-changer, but it can be a risk if not planned correctly. See if Microsoft's cloud phone system works for your enterprise. Continue Reading
An electret microphone is a widely-used electronic communications and audio recording device. The devices are a type of condenser microphone. Continue Reading
A microphone is a device that translates sound vibrations in the air into electronic signals or transmits them to a recording medium. Continue Reading
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For contact centers, click-to-call capabilities add another layer of security concerns. Denial-of-service attacks and premium rate fraud can be especially harmful. Continue Reading
As Microsoft rolls out its Teams communications client, many Skype for Business users are concerned about certain telephony features and may prefer on-premises options. Continue Reading
Microsoft customers considering a migration from Skype for Business to Microsoft Teams will encounter several key questions regarding features and deployment models. Continue Reading
Manage IP Telephony Systems
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Skype for Business issues and drawbacks remain, but with a few expert tips and the proper deployment strategy the popular product can work in your company. Continue Reading
Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service. Continue Reading
As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services. Continue Reading
Problem Solve IP Telephony Systems Issues
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Proper voice security in the network requires voice gateway isolation, patch protection, next-generation firewalls, traffic encryption and limiting certain VoIP features. Continue Reading
A strategically placed firewall within your network infrastructure can help mitigate VoIP attacks. But encryption and proxy services add enhanced security. Continue Reading
How can we make sure our VoIP phone system can grow with our company? Telephony expert Jon Arnold explains how the flexibility of VoIP allows it to keep pace with growth. Continue Reading