IP Telephony ROI News
November 07, 2014
In buying UCaaS provider Telesphere, Vonage would expand reach in the UC market and add important UC services for call centers.
October 21, 2014
The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
November 25, 2013
Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.
IP Telephony ROI Get Started
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From deploying SIP trunks to securing them, learn the SIP trunking basics every network manager should know. Continue Reading
A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. Continue Reading
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Continue Reading
Evaluate IP Telephony ROI Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
What SIP trunking cost savings are gained when migrating from the PSTN? Expert Zeus Kerravala explains why cost savings are SIP trunking's biggest benefit. Continue Reading
One Nemertes Research study found that, as mature as VoIP is, the total cost of ownership for IP telephony varies greatly between vendors. Continue Reading
After years of predictions, the enterprise transition from PBX systems to UC platforms is finally gaining speed as vendors phase out PBX support. Continue Reading
Product ReviewsPowered by IT Central Station
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Valuable Features: The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as...Continue Reading
Setup was very straightforward. Some network issues in the beginning but other than that, really no problems.Powered by IT Central Station
Valuable Features: Shoretel Mobility, Phone Assistant, & ShoreTel Sky Portal are very easy to use. • Improvements to My Organization: We...Continue Reading
The portal is very good, but could use more function and streamline, especially in the call flow section.Powered by IT Central Station
Valuable Features: Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales...Continue Reading
Manage IP Telephony ROI
Learn to apply best practices and optimize your operations.
Should we replace our PBX with an on-premises IP-PBX system or cloud product? Expert Zeus Kerravala explains how to determine which implementation suits your enterprise best. Continue Reading
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Continue Reading
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Continue Reading
Problem Solve IP Telephony ROI Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
You can make just about anything energy efficient, even telephone systems. See what options our unified communications expert suggests. Continue Reading
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Continue Reading
Session Initiation Protocol may be able to run on top of 802.11, but there are important factors to address, says telephony expert Matt Brunk. Continue Reading