IP Telephony ROI News
November 07, 2014
In buying UCaaS provider Telesphere, Vonage would expand reach in the UC market and add important UC services for call centers.
October 21, 2014
The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
November 25, 2013
Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.
IP Telephony ROI Get Started
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From deploying SIP trunks to securing them, learn the SIP trunking basics every network manager should know. Continue Reading
A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. Continue Reading
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Continue Reading
Evaluate IP Telephony ROI Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
With cloud telephony, small companies see savings, while larger companies see mounting costs over a long lifecycle. But cloud agility is still appealing. Continue Reading
What SIP trunking cost savings are gained when migrating from the PSTN? Expert Zeus Kerravala explains why cost savings are SIP trunking's biggest benefit. Continue Reading
One Nemertes Research study found that, as mature as VoIP is, the total cost of ownership for IP telephony varies greatly between vendors. Continue Reading
Product ReviewsPowered by IT Central Station
Powered by IT Central Station
Valuable Features: The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as...Continue Reading
It's a solution that's still growing, but it has tons of call features, is scalable, and has no licensing requirement.Powered by IT Central Station
Valuable Features: Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality...Continue Reading
I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth.Powered by IT Central Station
Valuable Features: The list of features the system provides is massive, and the XML used by the end devices allows for custom features to be...Continue Reading
Manage IP Telephony ROI
Learn to apply best practices and optimize your operations.
Should we replace our PBX with an on-premises IP-PBX system or cloud product? Expert Zeus Kerravala explains how to determine which implementation suits your enterprise best. Continue Reading
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Continue Reading
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Continue Reading
Problem Solve IP Telephony ROI Issues
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After years of predictions, the enterprise transition from PBX systems to UC platforms is finally gaining speed as vendors phase out PBX support. Continue Reading
You can make just about anything energy efficient, even telephone systems. See what options our unified communications expert suggests. Continue Reading
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Continue Reading