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IP Telephony ROI News
June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
November 25, 2013
Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.
December 03, 2009
Quantifying unified communications ROI often yields subjective answers about productivity, but a new study draws a stronger correlation between collaborative tools and monetary gains.
June 11, 2009
Fixed mobile convergence (FMC) and savings on business IP telephony applications are still driving mobile unified communications, as vendors court cost-conscious enterprises. The big question now is how to extend those savings to employees outside ...
IP Telephony ROI Get Started
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A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. Continue Reading
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. Continue Reading
Many IT organizations are making the move to VoIP. But is VoIP right for every one? Check out the various resources in this month's Executive Guide to learn more about the costs, benefits, risks and conversion issues of moving to a VoIP system. Continue Reading
Evaluate IP Telephony ROI Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
One Nemertes Research study found that, as mature as VoIP is, the total cost of ownership for IP telephony varies greatly between vendors. Continue Reading
After years of predictions, the enterprise transition from PBX systems to UC platforms is finally gaining speed as vendors phase out PBX support. Continue Reading
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Continue Reading
Manage IP Telephony ROI
Learn to apply best practices and optimize your operations.
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Continue Reading
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Continue Reading
VoIP systems are helping companies see quicker ROI and more immediate costs savings. Continue Reading
Problem Solve IP Telephony ROI Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
You can make just about anything energy efficient, even telephone systems. See what options our unified communications expert suggests. Continue Reading
Session Initiation Protocol may be able to run on top of 802.11, but there are important factors to address, says telephony expert Matt Brunk. Continue Reading
SIP trunking is preferable over PRI and BRI based on flexibility and cost benefits, says telephony expert Matt Brunk. Continue Reading