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IP Telephony News
January 22, 2018
Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio.
December 19, 2017
New Microsoft telephony tools put some pressure on Skype for Business users to switch to Teams. Meanwhile, Cisco Spark security gets a key certification.
December 14, 2017
UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.
November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.
IP Telephony Get Started
Bring yourself up to speed with our introductory content
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeable with IP ... Continue Reading
Office 365 support for full PBX features is a game-changer, but it can be a risk if not planned correctly. See if Microsoft's cloud phone system works for your enterprise. Continue Reading
An electret microphone is a widely-used electronic communications and audio recording device. The devices are a type of condenser microphone. Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Most people have experienced poor quality when it comes to real-time network traffic, like VoIP and video. But SD-WAN can help prioritize traffic and improve reliability. Continue Reading
Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Continue Reading
As organizations assess team collaboration apps, they need to evaluate the full extent of a deployment, including app integrations, administrator options and pricing plans. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need. Continue Reading
Although video meetings have become more reliable and easier to use, managed video services still serve an important role, especially for large enterprises with complex networks. Continue Reading
IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
As the telephone itself disappears from the voice communication process, engineering VoIP quality becomes more critical. Network managers assess what they're hearing now. Continue Reading
T1 and E1 network links have been used in networks for years, as has ISDN in some countries. Our expert looks at the differences among them and new networking options taking their places. Continue Reading
Proper voice security in the network requires voice gateway isolation, patch protection, next-generation firewalls, traffic encryption and limiting certain VoIP features. Continue Reading