Developing a UC Strategy News
January 06, 2017
Unified communications industry analysts explore the trends that will affect organizations in 2017. Artificial intelligence, messaging and infrastructure are key areas to watch.
December 22, 2016
Take a look at the news that affected the unified communications industry in 2016 -- from Microsoft's Skype for Business updates to Mitel's attempt to acquire Polycom.
September 09, 2016
Following an uncertain summer, unified communications vendor consolidation has made some customers postpone purchases, while others expect price drops and market innovation.
August 30, 2016
As some UC vendors look to sell off assets and others look for acquisitions, enterprise buyers shelve purchasing decisions, as they await the outcome of industry consolidation.
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Learn what you need to know about mobility, the cloud, and calculating benefits when planning your unified communications and collaboration strategy. Continue Reading
To capitalize on WebRTC technology, organizations must understand its basic functionality and address its challenges. Read on to learn more about WebRTC basics. Continue Reading
You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
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When a unified communications platform lacks up-to-date functionalities or reaches its end of life, enterprises need to research other vendors and products to upgrade UC systems. Continue Reading
The 2017 forecast for unified communications trends includes a flurry of APIs, a steady stream of video, a team-messaging tempest and, of course, a high chance of clouds. Continue Reading
Hybrid cloud has become a popular option for organizations that want to maintain control over their UC environment. Learn how to make the most of hybrid cloud unified communications. Continue Reading
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Don't forget about SIP trunking services during your disaster recovery planning process. Networking expert Michael Brandenburg explains SIP trunking setups for disaster recovery. Continue Reading
Evaluating the offerings of API vendors goes beyond the technology. Tsahi Levent-Levi offers some tips on taking a holistic approach toward vendor APIs. Continue Reading
Before launching hybrid services for UC, make sure your organization is prepared. Learn how to evaluate your organization's needs and potential providers. Continue Reading
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The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading
Once an organization has found a use case for a WebRTC service, it must evaluate a specific and long list of requirements before attempting a WebRTC development. Continue Reading
Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading