Email Alerts
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How to keep your UC&C deployment from failing
Ovum research firm statistics point to challenges that could keep a unified communication and collaboration (UC&C) deployment from succeeding. Q&A
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Enterprise Connect 2013: UC conference coverage
Get a taste for the news and views occurring at Enterprise Connect 2013, from the last in vendor developments to WebRTC hype. Conference Coverage
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Visual collaboration redefines enterprise communication
Unified communications must evolve into visual collaboration technologies to garner productive work environments for dispersed employees. ZK Research Report
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Business collaboration technology enters a new era
Understand what visual collaboration is and why business collaboration technology must evolve to include visual conversation technology. guide
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Why UC&C technology falls short of business needs
Learn why UC&C deployments have not been widely deployed and what IT can do to gain the team collaboration that businesses desire. guide
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Corporate collaboration plans should embrace visual conversations
Today's corporate collaboration plans should incorporate the unified communication and collaboration technology of the future: visual conversations. guide
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The year in review: Unified communications highlights from 2012
Check out our UC review of the top trends, news, advice and tips from 2012. Tutorial
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Explore the top 10 tips on UC solutions from 2012
Before you look to the future of unified communications, take this opportunity to review our top 10 tips on UC solutions of 2012. Feature
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Best feature articles from 2012 on unified communications technology
Read the best feature articles from 2012 on unified communications technology, trends and vendors. Feature
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Unified Communications as a Service primer: Moving UC to the cloud
This UCaaS primer explores why you might consider Unified Communications as a Service, what kind of services are available, who's using it and how. Primer
- See more Essential Knowledge on Developing a UC Strategy
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Are legacy voice attitudes holding back unified communications?
At Enterprise Connect 2013, some enterprises are still trying to merge legacy voice into the rest of their IT organizations. Column | 19 Mar 2013
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Can WebRTC applications and mobility invigorate a stagnant UC market?
UC vendors say WebRTC applications and mobility will help enterprise keep up with sophisticated user demands Column | 18 Mar 2013
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Cost cutting and tsunamis stunt UC market communication innovations
Held back by cautious vendors and deep recession, enterprise telephony isn’t likely to heat up soon. Find out where change will come from. News | 09 Jul 2012
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Making a play for the enterprise UC market: Sonus SBC
Sonus releases a new session border controller, Sonus SBC 5100, aimed at helping the enterprise leverage SIP-based cloud UC. News | 06 Jun 2012
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Interop 2012: UC apps vendors must strive for interoperability
Vendors are aware of and gradually responding to issues around multi-vendor UC strategies and UC interoperability, according to a discussion panel at Interop 2012. News | 10 May 2012
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News | 11 Jan 2012
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Microsoft Lync telephony: Ready to be a PBX replacement?
Microsoft Lync telephony features have advanced to the point where the company is touting the UC platform as a potential PBX replacement. Are enterprises buying in? News | 31 Oct 2011
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Building a UC strategy from scratch, with minimal service disruption
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption. News | 08 Sep 2011
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Magic Quadrant for Unified Communications: UC integration improves
Vendors are improving UC integration as they evolve their products from portfolios to integrated suites, says Gartner's latest Magic Quadrant for Unified Communications. News | 01 Sep 2011
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Desktop video conferencing software's Web client ups flexibility
UC pros at a Chicago law firm deployed desktop video conferencing software they call "business-class Skype" to keep up with the demands of their highly mobile workforce. News | 18 Aug 2011
- See more News on Developing a UC Strategy
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Defining an enterprise strategy to reap social media benefits
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip
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Corporate collaboration: The essential ingredient to any UC strategy
Enterprises are beginning to learn that the essential ingredient to any UC strategy is corporate collaboration. Learn to successfully integrate UC&C. Tip
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Mobile device adoption alters UC strategies
As the BYOD revolution unfurls, enterprises find that mobile device adoption requires an alteration to current unified communications (UC) strategies. Tip
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Avoid unnecessary vendor upselling for unified communication solutions
When purchasing your unified communication solutions, avoid unnecessary UC vendor upselling techniques that could cost you unwanted product features. Tip
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Business considerations for your unified communications solution
Understand the business considerations IT managers and engineers must take into account before selecting a unified communications solution. Tip
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Understanding unified communications components
You must first understand unified communications components before selecting a UC product, service or determining an organization's needs. Tip
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Can you define unified communications? What puts the 'U' in 'UC'?
It's difficult to define unified communications, so what is it exactly? This tip explains what sets UC apart from other communications. Tip
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Study reveals unified communications and collaboration market drivers
When looking for unified communications and collaboration solutions, find out what forces are driving the market according to a new study. Tip
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A unified communications cloud evolution
A unified communications cloud evolution is brewing and organizations will have to decide how to bring UC strategies into the cloud. Tip
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Cloud UC strategies: Hosted unified communication service models diverge
The way workers are collaborating is changing the way unified communications is delivered. See which cloud UC strategies vendors are providing. Tip
- See more Tips on Developing a UC Strategy
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What do I do after I've integrated my existing UC applications?
After integrating existing UC applications as part of a UC solution, there are steps that need to be taken, says Irwin Lazar of Nemertes Research. Answer
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Using Google Apps, Google+ for remote communication and collaboration?
Can Google Apps and Google+ be used to facilitate communication and collaboration for an enterprise's remote knowledge-based workforce? UC expert Paul McMillan offers his take. Answer
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Enterprise social software: Should I pay for a vendor-based client?
Should businesses invest in internal, vendor-based enterprise social software or stick with free, public social networking clients? UC expert Paul McMillan weighs in. Answer
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
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Configuring VoIP for an office using a VSAT Internet connection
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Answer
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Should I calculate telecom into my internal metrics?
Telecom industry expert Brad Tucker explains how including analysis of telecom services in your internal IT metrics can help you leverage your services to greater profitability. Ask the Expert
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How can I effectively audit my telecom costs without making a career out of it?
Many companies find auditing telecom costs very difficult. Telecom industry expert Brad Tucker explains how to make staying on top of telecom costs as painless as possible. Ask the Expert
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How much power do I have to negotiate contract terms with telecom carriers?
When working out the terms of contracts with telecom carriers, you do have some room to negotiate. Learn where it pays to be flexible and where you should stand firm. Ask the Expert
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How to interview and manage telecom carrier service representatives
After evaluating telecom carriers, it's time to meet with carrier representatives to discuss your company's telecom services. Preparation could save you money on UC applications. Ask the Expert
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Evaluating telecom carriers: Identifying your needs to find a provider
When evaluating telecom carriers to find the best fit for your company, remember that each has strengths and weaknesses. What do you need to know before talking to a carrier rep? Ask the Expert
- See more Expert Advice on Developing a UC Strategy
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hyperconnectivity
Hyperconnectivity is a state of unified communications (UC) in which the traffic-handling capacity and bandwidth of a network always exceed the demand... (Continued) Definition
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Top three unified communications trends of 2012
As the year winds to a close, the top unified communications trends of 2012 have emerged as collaboration, mobility, BYOD and UC cloud offerings. Photo Story
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Integrating video conferencing solutions with UC
Integrating video conferencing with unified communications has become critical for many enterprises. John Bartlett of NetForecast speaks with Michael Brandenburg about the benefits of video integration and the challenges that come with it. Video
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SIP interoperability and video codec challenges: Can the pieces fit?
Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more. Video
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Reality Check: What Avaya's Nortel acquisition means for customers
Avaya's $900 million acquisition of Nortel's enterprise division will affect all of Nortel's customers and partners, as well as Avaya's. Find out what Avaya is getting in the deal and how Nortel customers can prepare for the coming months. Podcast
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Reality Check podcasts
Our Reality Check podcast series delivers an honest look at unified communications technology without hype or buzz. Podcasts
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Reality Check: What the Avaya-Nortel news means for voice customers
Avaya's $475 million bid for Nortel's enterprise division will affect all of Nortel's customers and partners, as well as Avaya's. In this podcast, recorded in the wake of the Nortel bankruptcy, learn what the Avaya-Nortel takeover may mean for Nortel... Podcast
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Podcast: Unified communications: A practical approach
In this podcast, Gary Audin and Kate Dostart engage in a 'Fact or Fiction' conversation to dispel some common myths and misconceptions about unified communications architecture, security and vendors. Podcast
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How to keep your UC&C deployment from failing
Ovum research firm statistics point to challenges that could keep a unified communication and collaboration (UC&C) deployment from succeeding. Q&A
-
What do I do after I've integrated my existing UC applications?
After integrating existing UC applications as part of a UC solution, there are steps that need to be taken, says Irwin Lazar of Nemertes Research. Answer
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Defining an enterprise strategy to reap social media benefits
In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies. Tip
-
Are legacy voice attitudes holding back unified communications?
At Enterprise Connect 2013, some enterprises are still trying to merge legacy voice into the rest of their IT organizations. Column
-
Can WebRTC applications and mobility invigorate a stagnant UC market?
UC vendors say WebRTC applications and mobility will help enterprise keep up with sophisticated user demands Column
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Enterprise Connect 2013: UC conference coverage
Get a taste for the news and views occurring at Enterprise Connect 2013, from the last in vendor developments to WebRTC hype. Conference Coverage
-
Corporate collaboration: The essential ingredient to any UC strategy
Enterprises are beginning to learn that the essential ingredient to any UC strategy is corporate collaboration. Learn to successfully integrate UC&C. Tip
-
Visual collaboration redefines enterprise communication
Unified communications must evolve into visual collaboration technologies to garner productive work environments for dispersed employees. ZK Research Report
-
Business collaboration technology enters a new era
Understand what visual collaboration is and why business collaboration technology must evolve to include visual conversation technology. guide
-
Why UC&C technology falls short of business needs
Learn why UC&C deployments have not been widely deployed and what IT can do to gain the team collaboration that businesses desire. guide
- See more All on Developing a UC Strategy
About Developing a UC Strategy
One drawback of being a unified communications early adopter is that you have fewer friends and colleagues to turn to for help when things go wrong at the 2:00 am installation. Let this page be your admin buddy. Here you'll find advice on installation and maintenance, as well as troubleshooting integration with Windows, enterprise software systems, directory services and the network infrastructure.