Email Alerts
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TCO metrics key, but complex in IP telephony systems deployment
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Feature
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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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Guide to session border controllers: Inside IP telephony's traffic cop
This learning guide to session border controllers details the role that session border controllers play in IP telephony infrastructure, how they foster interoperability and more. Tutorial
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Managing mobile unified communications in a BYOD environment
Find out the first steps you should take when managing mobile unified communications in a bring your own device (BYOD) environment. Feature
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What to expect from video service providers
Here are the general operation services to expect from video service providers, and tips for adapting your network to work well with video service providers. Tutorial
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Guide to evaluating video conferencing service providers
Evaluating conferencing service providers means asking the right questions based on the requirements and preferences of your company. Here are the topics to cover. Tutorial
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Deploying video management software can aid video conferencing support
Part five of our video conferencing Expert Lesson explores deploying dedicated video management software to help support high-quality video conferencing tools and content. Expert Lesson
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Video conferencing bandwidth management and planning guide
This video conferencing bandwidth management and planning guide explores how to ensure your network can handle the bandwidth demands of an enterprise video conferencing deployment. Tutorial
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Unified communications tutorials
SearchUnifiedCommunications.com’s tutorials provide information technology (IT) professionals with the latest technical advice and expert tips on UC deployment and integration strategies, security, applications, platforms, architectural models and mo... Tutorial
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Video conferencing standards and interoperability considerations
Defined video conferencing standards and protocols are necessary to enable interoperability and promote successful communications. Standards update
- See More: Essential Knowledge on Developing a UC Strategy
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Interop 2012: UC apps vendors must strive for interoperability
Vendors are aware of and gradually responding to issues around multi-vendor UC strategies and UC interoperability, according to a discussion panel at Interop 2012. News | 10 May 2012
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UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News | 11 Jan 2012
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Microsoft Lync telephony: Ready to be a PBX replacement?
Microsoft Lync telephony features have advanced to the point where the company is touting the UC platform as a potential PBX replacement. Are enterprises buying in? News | 31 Oct 2011
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Building a UC strategy from scratch, with minimal service disruption
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption. News | 08 Sep 2011
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Magic Quadrant for Unified Communications: UC integration improves
Vendors are improving UC integration as they evolve their products from portfolios to integrated suites, says Gartner's latest Magic Quadrant for Unified Communications. News | 01 Sep 2011
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Desktop video conferencing software's Web client ups flexibility
UC pros at a Chicago law firm deployed desktop video conferencing software they call "business-class Skype" to keep up with the demands of their highly mobile workforce. News | 18 Aug 2011
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HD VoIP aids communications in a global economy, but by how much?
Vendors say a global economy drives the need for HD VoIP in multinational companies, as poor call quality exacerbates the ability to understand a colleague's foreign accent. News | 28 Jul 2011
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With enterprise social software, usability matters more than features
No matter how much users love Facebook, they won't automatically flock to enterprise social software. Adoption requires more than meeting a checklist of feature sets. News | 24 Jun 2011
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Unify UC user experience for mobile, bring your own device initiatives
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience. News | 02 Jun 2011
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Unified communications strategy suffers when IT 'civil war' wages
Divisions within IT lead to a splintered unified communications strategy, resulting in poor execution, lackluster adoption and unnecessary expenses, according to one expert. News | 26 May 2011
- See More: News on Developing a UC Strategy
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Tackling virtual UC and VDI for the distributed enterprise
Virtual UC applications are being deployed beyond the data center into the distributed enterprise and should be planned with virtual desktop infrastructure deployment. Tip
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Integrating cloud-based UC applications for the branch office
As enterprises consider cloud-based UC applications for the branch office, they face integration issues between the cloud- and premises-based UC applications. Tip
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The iPad effect: Changing enterprise video-conferencing strategy
To incorporate the iPad into your enterprise video-conferencing strategy, check the network impact, buy the right tools, educate your users and check the competition. Tip
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Extranet and desktop video requirements drive 2012 telepresence trends
As visual collaboration needs grow, desktop and extranet video deployments create more enterprise bandwidth and performance management concerns than telepresence rooms. Tip
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SIP trunking service adoption growth driven by WAN strategy alignment
As SIP trunking adoption increases, more enterprises want to align the technology with their WAN strategies. Learn about the benefits and challenges of that alignment. Tip
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Communication and collaboration in 2020: Inside UC's faster future
By 2020, communication and collaboration advances like voice command, quick response codes and cloud adoption will streamline workplace interaction and simplify regular tasks. Tip
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The future of unified communications: Forget 2012, how about 2020?
The unified communications market will evolve radically by 2020, fueled in part by mobile broadband and cloud services adoption. Tip
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Top 10 unified communications stories and shakeups of 2011
The top 10 unified communications stories and shakeups of 2011 include the UC innovations and vendor shakeups of the new UC era taking shape. Tip
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Top 10 unified communications stories of 2011
The top 10 unified communications stories of 2011 reveal key drivers to a new UC era. Tip
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The tipping point: Top unified communications issues for 2012
Will UC hit a tipping point in 2012? There are five unified communications issues driving a transformation in business communications that will begin to reframe UC in 2012. Tip
- See More: Tips on Developing a UC Strategy
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Using Google Apps, Google+ for remote communication and collaboration?
Can Google Apps and Google+ be used to facilitate communication and collaboration for an enterprise's remote knowledge-based workforce? UC expert Paul McMillan offers his take. Answer
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Enterprise social software: Should I pay for a vendor-based client?
Should businesses invest in internal, vendor-based enterprise social software or stick with free, public social networking clients? UC expert Paul McMillan weighs in. Answer
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Troubleshooting issues with running hosted Microsoft Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess. Answer
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Configuring VoIP for an office using a VSAT Internet connection
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Answer
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Should I calculate telecom into my internal metrics?
Telecom industry expert Brad Tucker explains how including analysis of telecom services in your internal IT metrics can help you leverage your services to greater profitability. Ask the Expert
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How can I effectively audit my telecom costs without making a career out of it?
Many companies find auditing telecom costs very difficult. Telecom industry expert Brad Tucker explains how to make staying on top of telecom costs as painless as possible. Ask the Expert
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How much power do I have to negotiate contract terms with telecom carriers?
When working out the terms of contracts with telecom carriers, you do have some room to negotiate. Learn where it pays to be flexible and where you should stand firm. Ask the Expert
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Evaluating telecom carriers: Identifying your needs to find a provider
When evaluating telecom carriers to find the best fit for your company, remember that each has strengths and weaknesses. What do you need to know before talking to a carrier rep? Ask the Expert
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How to interview and manage telecom carrier service representatives
After evaluating telecom carriers, it's time to meet with carrier representatives to discuss your company's telecom services. Preparation could save you money on UC applications. Ask the Expert
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How can I leverage telecom carriers to clear capital for hardware or professional services?
Find out how you can leverage telecom carriers to help control costs, keep your company's technology infrastructure competitive, and clear up both your operating and capital budgets. Ask the Expert
- See More: Expert Advice on Developing a UC Strategy
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hyperconnectivity
Hyperconnectivity is a state of unified communications (UC) in which the traffic-handling capacity and bandwidth of a network always exceed the demand... (Continued) Definition
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Integrating video conferencing solutions with UC
Integrating video conferencing with unified communications has become critical for many enterprises. John Bartlett of NetForecast speaks with Michael Brandenburg about the benefits of video integration and the challenges that come with it. Video
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SIP interoperability and video codec challenges: Can the pieces fit?
Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more. Video
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Reality Check: What Avaya's Nortel acquisition means for customers
Avaya's $900 million acquisition of Nortel's enterprise division will affect all of Nortel's customers and partners, as well as Avaya's. Find out what Avaya is getting in the deal and how Nortel customers can prepare for the coming months. Podcast
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Reality Check podcasts
Our Reality Check podcast series delivers an honest look at unified communications technology without hype or buzz. Podcasts
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Reality Check: What the Avaya-Nortel news means for voice customers
Avaya's $475 million bid for Nortel's enterprise division will affect all of Nortel's customers and partners, as well as Avaya's. In this podcast, recorded in the wake of the Nortel bankruptcy, learn what the Avaya-Nortel takeover may mean for Nortel... Podcast
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Podcast: Unified communications: A practical approach
In this podcast, Gary Audin and Kate Dostart engage in a 'Fact or Fiction' conversation to dispel some common myths and misconceptions about unified communications architecture, security and vendors. Podcast
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Interop 2012: UC apps vendors must strive for interoperability
Vendors are aware of and gradually responding to issues around multi-vendor UC strategies and UC interoperability, according to a discussion panel at Interop 2012. News
-
Tackling virtual UC and VDI for the distributed enterprise
Virtual UC applications are being deployed beyond the data center into the distributed enterprise and should be planned with virtual desktop infrastructure deployment. Tip
-
Integrating cloud-based UC applications for the branch office
As enterprises consider cloud-based UC applications for the branch office, they face integration issues between the cloud- and premises-based UC applications. Tip
-
The iPad effect: Changing enterprise video-conferencing strategy
To incorporate the iPad into your enterprise video-conferencing strategy, check the network impact, buy the right tools, educate your users and check the competition. Tip
-
Extranet and desktop video requirements drive 2012 telepresence trends
As visual collaboration needs grow, desktop and extranet video deployments create more enterprise bandwidth and performance management concerns than telepresence rooms. Tip
-
SIP trunking service adoption growth driven by WAN strategy alignment
As SIP trunking adoption increases, more enterprises want to align the technology with their WAN strategies. Learn about the benefits and challenges of that alignment. Tip
-
TCO metrics key, but complex in IP telephony systems deployment
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Feature
-
UCaaS Magic Quadrant: Providers not ready for large enterprises
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises. News
-
Communication and collaboration in 2020: Inside UC's faster future
By 2020, communication and collaboration advances like voice command, quick response codes and cloud adoption will streamline workplace interaction and simplify regular tasks. Tip
-
The future of unified communications: Forget 2012, how about 2020?
The unified communications market will evolve radically by 2020, fueled in part by mobile broadband and cloud services adoption. Tip
- See More: All on Developing a UC Strategy
About Developing a UC Strategy
One drawback of being a unified communications early adopter is that you have fewer friends and colleagues to turn to for help when things go wrong at the 2:00 am installation. Let this page be your admin buddy. Here you'll find advice on installation and maintenance, as well as troubleshooting integration with Windows, enterprise software systems, directory services and the network infrastructure.