By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
Developing a UC Strategy News
July 21, 2017
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.
April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
April 04, 2017
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences.
March 29, 2017
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017.
Developing a UC Strategy Get Started
Bring yourself up to speed with our introductory content
Learn what you need to know about mobility, the cloud, and calculating benefits when planning your unified communications and collaboration strategy. Continue Reading
To capitalize on WebRTC technology, organizations must understand its basic functionality and address its challenges. Read on to learn more about WebRTC basics. Continue Reading
You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
Evaluate Developing a UC Strategy Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together to create better customer service. Continue Reading
Many organizations are implementing digital transformation initiatives to boost productivity, cut costs and increase revenue. But how do organizations ensure the success of their digital ... Continue Reading
Conference room systems have seen a resurgence, as vendors look to improve content sharing among multiple presenters. Cisco Spark Board and Polycom Pano are just two examples. Continue Reading
Manage Developing a UC Strategy
Learn to apply best practices and optimize your operations.
When UC apps -- such as voice and video -- create network disruptions, organizations should know what network diagnostic tools are needed to resolve issues. Continue Reading
Unified communications providers now offer several features across their platforms. Organizations that align with a single vendor could cut costs and simplify deployments. Continue Reading
When a unified communications platform lacks up-to-date functionalities or reaches its end of life, enterprises need to research other vendors and products to upgrade UC systems. Continue Reading
Problem Solve Developing a UC Strategy Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Preparing a request-for-proposal document for a potential UC cloud service requires several elements. Learn how to craft a thorough RFP to meet your organization's needs. Continue Reading
Security is a priority when moving communications to the cloud. Organizations must do their due diligence when evaluating cloud providers' UC security expertise. Continue Reading
UC adoption is not always easy. IT departments must involve users and understand their collaboration needs to ensure adoption of an enterprise communications platform. Continue Reading