Email Alerts
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Measure productivity and user satisfaction to ensure UC strategy goals
Although UC pros may struggle with measuring anything more than adoption rates, understanding user satisfaction can ensure that a UC strategy is achieving the productivity gains promised by vendors. Article | 07 Oct 2010
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A collaboration strategy starts with business objectives, not products
Doing your collaboration strategy backwards -- retrofitting a business case to a technology, rather than choosing a tool to answer a business need -- can spell failure and leave collaborative tools gathering dust on a shelf. Article | 13 May 2010
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Managing the HR and compliance issues of social networking
Enterprise social networking tools heighten business collaboration, but they also introduce new risks and challenges. In the absence of an aggressive, risk-based approach to HR and compliance regulations, business social networking tools – whet... Article | 15 Feb 2010
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Intranet strategy with collaboration products ensures fresh content
Building an intranet to house static content, such as an employee directory and benefits forms, can make a portal as dated as a brochure. Making unified communications (UC) tools such as collaboration applications, wikis and micro-blogs part of an in... Article | 28 Sep 2009
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Business apps with unified communications improve productivity, costs
Embedding UC into business applications is now more commonplace and affordable. Enterprises need to weigh the benefits of embedded instant messaging, calling, and more when planning strategic initiatives. Article | 28 May 2009
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Q&A with IBM's Sametime executives
At VoiceCon last week, SearchUnifiedCommunications sat down with two IBM executives to discuss what the company is doing with IBM Sametime Unified Telephony, which can integrate presence, instant messaging, email, telephony, Web conferencing and vide... Interview | 09 Apr 2009
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Communications-enabled business processes can unlock UC ROI
Maximizing unified communications value requires deep integration with business processes, but not all companies are quite ready for the leap in communications-enabled business processes. Article | 19 Feb 2009
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Unified communications market predictions for 2008
Unified communications will continue to revolutionize the way we communicate in 2008. Yankee Group's Zeus Kerravala gives his UC market predictions for 2008 so you can get a head start on implementation within your organization. Column | 03 Jan 2008
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VoiceCon Spring: A transition show for the VoIP industry
VoiceCon Spring was all about unified communications. Zeus Kerravala provides highlights of the more interesting points from the show. Column | 22 Mar 2007
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Unified communications translates to intelligent communications
Unified communications and its business benefits were the underlying themes of the keynote presentations yesterday at VoiceCon Spring 2007. Article | 07 Mar 2007