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Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
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Virtual call center
Virtual call center solutions enable enterprises to put the best people on the phone without having to put them in the same building. With a myriad of both hosted and on-premise options available, finding the right virtual call center package for you... Primer
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Avaya introduces iPad mobile UC appliation as mobility interest grows
With mobile unified communications a major priority for enterprises in 2012, Avaya has launched a mobile UC product for the iPad. News | 02 Feb 2012
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Complexity plagues communications-enabled business process technology
Communications-enabled business processes (CEBP) sound like a good idea, but adoption has limped along as its definition remains unclear and implementation is still complex. News | 22 Dec 2010
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Measure productivity and user satisfaction to ensure UC strategy goals
Although UC pros may struggle with measuring anything more than adoption rates, understanding user satisfaction can ensure that a UC strategy is achieving the productivity gains promised by vendors. Article | 07 Oct 2010
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A collaboration strategy starts with business objectives, not products
Doing your collaboration strategy backwards -- retrofitting a business case to a technology, rather than choosing a tool to answer a business need -- can spell failure and leave collaborative tools gathering dust on a shelf. Article | 13 May 2010
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Managing the HR and compliance issues of social networking
Enterprise social networking tools heighten business collaboration, but they also introduce new risks and challenges. In the absence of an aggressive, risk-based approach to HR and compliance regulations, business social networking tools – whether pr... Article | 15 Feb 2010
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Intranet strategy with collaboration products ensures fresh content
Building an intranet to house static content, such as an employee directory and benefits forms, can make a portal as dated as a brochure. Making unified communications (UC) tools such as collaboration applications, wikis and micro-blogs part of an in... Article | 28 Sep 2009
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Business apps with unified communications improve productivity, costs
Embedding UC into business applications is now more commonplace and affordable. Enterprises need to weigh the benefits of embedded instant messaging, calling, and more when planning strategic initiatives. Article | 28 May 2009
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Q&A with IBM's Sametime executives
At VoiceCon last week, SearchUnifiedCommunications sat down with two IBM executives to discuss what the company is doing with IBM Sametime Unified Telephony, which can integrate presence, instant messaging, email, telephony, Web conferencing and vide... Interview | 09 Apr 2009
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Communications-enabled business processes can unlock UC ROI
Maximizing unified communications value requires deep integration with business processes, but not all companies are quite ready for the leap in communications-enabled business processes. Article | 19 Feb 2009
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Unified communications market predictions for 2008
Unified communications will continue to revolutionize the way we communicate in 2008. Yankee Group's Zeus Kerravala gives his UC market predictions for 2008 so you can get a head start on implementation within your organization. Column | 03 Jan 2008
- See More: News on Communication Integration with Enterprise Applications
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Communication and collaboration in 2020: Inside UC's faster future
By 2020, communication and collaboration advances like voice command, quick response codes and cloud adoption will streamline workplace interaction and simplify regular tasks. Tip
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The future of unified communications: Forget 2012, how about 2020?
The unified communications market will evolve radically by 2020, fueled in part by mobile broadband and cloud services adoption. Tip
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The power of virtualized video conferencing from Vidyo
Vidyo rolls out the industry’s first virtualized video conferencing infrastructure, delivering high-quality, scalable video conferencing to any endpoint. Tip
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UC middleware solves UC interoperability challenges
Fully standardized UC is not the only path to seamless UC interoperability. UC middleware provides a less complicated, more realistic path to UC interoperability. Tip
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Telepresence systems should offer greater user control
Telepresence is almost as good as being there, but until telepresence systems offer users greater control over what they see, telepresence will fall short of in-person meetings. Tip
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Cisco and Extended Results combine tablets and CEBP for UC success
Tablets and CEBP applications combine real-time BI with instant collaboration. Read how WorkPlace for Mobile and Cisco’s Cius tablet could change the way we work. Tip
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CEBP and tablets: Actualizing the unified communications dream
By integrating CEBP with the unique features and capabilities offered by tablets, enterprises could realize the full productivity benefits of UC. Tip
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Understanding the real meaning of pervasive video
Pervasive video and ubiquitous video conferencing are not interchangeable terms. Knowing the real meaning of pervasive video may change the standard approach to video deployment. Tip
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Managing integrated communications, consumerization and security
Trends in consumerization compounded by pressure to provide integrated communications have some businesses struggling to deliver and secure complicated, customizable technologies. Tip
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Federated identity management key to SaaS office and cloud-based UC
Federated identity management addresses the security risks associated with identity management while providing users SSO to multiple cloud-based UC services and SaaS office apps. Tip
- See More: Tips on Communication Integration with Enterprise Applications
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Using Google Apps, Google+ for remote communication and collaboration?
Can Google Apps and Google+ be used to facilitate communication and collaboration for an enterprise's remote knowledge-based workforce? UC expert Paul McMillan offers his take. Answer
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How can I measure the effectiveness of implementing CEBPs into my enterprise?
Learn about measuring the effectiveness of implementing communication-enabled business processes (CEBPs) into your enterprise. Ask the Expert
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What applications or processes are best to enable with unified communications (UC) functionality?
Learn about which applications and processes are best to enable with UC functionality. Ask the Expert
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What are communication-enabled business processes (CEBP) and communication- enabled business applica
Learn about the definitions of communication-enabled business processes (CEBPs) and communication-enabled business applications (CEBAs), and how they compare. Ask the Expert
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Securing your IT/telecom job in a tough economy
With millions losing their jobs as companies look to downsize and cut costs, learn how to make yourself indispensable and secure your IT job for the long haul. Ask the Expert
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What are the key credentials a UC consultant should possess?
If you are considering applying for a UC consultant position, learn what certifications Ed Tittel recommends before you send in your resume. Ask the Expert
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What is communication-enabled business processes (CEBP)?
What is communication-enabled business processes (CEBP)? Ask the Expert
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Business-grade VoIP
Many hosted VoIP solutions are not business-grade. Find out what to look for in an enterprise level VoIP provider here. Ask the Expert
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Back haul of information explained
Ask the Expert
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I would like to start a call center business, but I need to know more about VoIP.
Ask the Expert
- See More: Expert Advice on Communication Integration with Enterprise Applications
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Avaya introduces iPad mobile UC appliation as mobility interest grows
With mobile unified communications a major priority for enterprises in 2012, Avaya has launched a mobile UC product for the iPad. News
-
Communication and collaboration in 2020: Inside UC's faster future
By 2020, communication and collaboration advances like voice command, quick response codes and cloud adoption will streamline workplace interaction and simplify regular tasks. Tip
-
The future of unified communications: Forget 2012, how about 2020?
The unified communications market will evolve radically by 2020, fueled in part by mobile broadband and cloud services adoption. Tip
-
Top unified communications definitions for UC professionals in 2011
After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics. Feature
-
Using Google Apps, Google+ for remote communication and collaboration?
Can Google Apps and Google+ be used to facilitate communication and collaboration for an enterprise's remote knowledge-based workforce? UC expert Paul McMillan offers his take. Answer
-
The power of virtualized video conferencing from Vidyo
Vidyo rolls out the industry’s first virtualized video conferencing infrastructure, delivering high-quality, scalable video conferencing to any endpoint. Tip
-
UC middleware solves UC interoperability challenges
Fully standardized UC is not the only path to seamless UC interoperability. UC middleware provides a less complicated, more realistic path to UC interoperability. Tip
-
Telepresence systems should offer greater user control
Telepresence is almost as good as being there, but until telepresence systems offer users greater control over what they see, telepresence will fall short of in-person meetings. Tip
-
Cisco and Extended Results combine tablets and CEBP for UC success
Tablets and CEBP applications combine real-time BI with instant collaboration. Read how WorkPlace for Mobile and Cisco’s Cius tablet could change the way we work. Tip
-
CEBP and tablets: Actualizing the unified communications dream
By integrating CEBP with the unique features and capabilities offered by tablets, enterprises could realize the full productivity benefits of UC. Tip
- See More: All on Communication Integration with Enterprise Applications
About Communication Integration with Enterprise Applications
Achieving communication integration with enterprise applications such as CRM, ERP and VoIP call centers is the ultimate objective of unified communications. Leveraging business process integration with unified communications from the beginning will make your mission-critical applications as productive as possible. Learn how to identify and accomplish communications integration with common enterprise applications, as well as handling more specific use cases such as IP contact centers, call center IVR, social CRM and vertical applications.