Communication Integration with Enterprise Applications

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  • WebRTC (Web Real-Time Communications)

    Web Real-Time Communications (WebRTC) is an open source project that is expected to make video communication more user-friendly by embedding voice, text and video communications capabilities in Web browsers. 

  • voicemail

    Voicemail is a method of storing voice messages electronically for later retrieval by intended recipients. Callers leave short messages that are stored on digital media (or, in some older systems, on analog recording tape). 

About Communication Integration with Enterprise Applications

Achieving communication integration with enterprise applications such as CRM, ERP and VoIP call centers is the ultimate objective of unified communications. Leveraging business process integration with unified communications from the beginning will make your mission-critical applications as productive as possible. Learn how to identify and accomplish communications integration with common enterprise applications, as well as handling more specific use cases such as IP contact centers, call center IVR, social CRM and vertical applications.