Empowering People Resource Center
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This IBM resource center will focus around improving your customer experience and building a smarter planet with better business processes. The content in this resource center will show you how collaboration tools and brand experience will help to build customer experience and ensure that your organization is financially equipped to optimize your business. |
Content from IBM
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E-Guide: Collaboration and Social Networking in the Enterprise: How, when and where to start
eGuide -- Read on to uncover what collaboration can do for your company – if you use it properly, how to keep pace with social software of today and tomorrow and what you need to do now to build a successful, social network platform for the future.
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Dachis Group: Adoption 2.0 Use Cases
White Paper -- One of the largest and most ambitious enterprise 2.0 initiatives, the IBM case study exemplifies a number of components critical to success when rolling out an intra-enterprise social strategy. With over three years invested in the effort, the IBM team has developed innovative ways to interact with its communities and share expertise.
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CMOs Must Connect The Dots Of The Online Brand
Webcast -- Digital has been widely embraced by consumers and many parts of the enterprise. But adoption of digital channels - sites, mobile apps, online sales and customer service - often occurs in a piecemeal way. CMOs must orchestrate their digital strategy using our connect-the-dots framework to elevate digital to the highest level of business strategy.
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Orchestrate Digital Initiatives to Better the Customer Experience
Webcast -- Attend this webinar and gain new insights on how to pursure an integrated digital approach around the client, make client intelligence the backbone of decisions making and adapat to changing markets?
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Taking Collaboration to the Next Level: From the E-mail and Document-centric World of ‘Enterprise 1.0’ to the People-centric World of Enterprise 2.0
White Paper -- Forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions, commonly referred to as Enterprise 2.0. This paper will examine the advantages of Enterprise 2.0, as well as various solutions that are available.
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Total Economic Impact Of IBM Social Collaboration Tools
White Paper -- The financial impact of collaboration on productivity and processes is often elusive. Yet companies are purchasing collaboration tools at a growing rate with the expectation of real impact. This study evaluates the potential financial impact of IBM Social Collaboration tools in organizations as part of a strategic investment in collaboration.