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Intermedia expands UCaaS platform with AnyMeeting acquisition

In UC news, Intermedia gains web conferencing and webinar technology with its AnyMeeting acquisition, while VOSS adds features to its UC analytics service.

Intermedia, a cloud-based business applications provider based in Mountain View, Calif., has acquired AnyMeeting,...

a web conferencing and webinar provider based in Huntington Beach, Calif. The deal is expected to round out Intermedia's UCaaS platform for small and midsize businesses.

The acquisition adds web conferencing and webinar capabilities to Intermedia's offering, which already includes 30 cloud-based business apps, such as email, voice and file sharing. The expanded unified-communications-as-a-service (UCaaS) platform will also be available for resale by Intermedia's channel partners.

The first integrated offering of the UCaaS platform will be available in early 2018. AnyMeeting's current services will continue, and Intermedia's services will be available to AnyMeeting customers.

Financial terms of the acquisition were not disclosed. This is Intermedia's first acquisition since being acquired in February by private equity firm Madison Dearborn Partners. The AnyMeeting acquisition also highlights ongoing vendor consolidation around the unified communications market.

VOSS releases UC analytics service

UC management software provider VOSS, based in Richardson, Texas, announced an updated version of its UC analytics service. The updated service, Version 5, was made generally available this week and is a value-added module in the VOSS-4-UC suite.

The UC analytics service gathers data on service usage, adoption, user trends and license consumption. The updated product lets organizations add charts to dashboards with built-in charting tools and customize existing reports to fit business needs. Additionally, new data sources can be brought into the UC reporting view to span multiple databases, vendors and UC apps.

For enterprises, the service offers improved insight into key business metrics and gives administrators a better understanding of how their organizations are using UC.

Service providers can use the UC analytics service to offer analytics and reporting as a service, and they can use the reports to meet specific organizational needs.

Vidyo integrates video with contact-center workflows

Vidyo has made contact-center partnerships that embed real-time video into omnichannel customer service.

Q-nomy Inc., a customer experience software provider based in Miami, integrated Vidyo with its Q-Flow app, which allows contact-center agents to manage interactions with customers. Agents can initiate or answer a video call with customers directly from their service console.

Israel-based NICE Systems announced that Vidyo integrates with the NICE inContact CXone customer experience platform. The integration allows agents to have video interactions with customers without leaving their existing workflow.

The video integration can be launched directly in the inContact environment, on any mobile device, and it includes document sharing and the ability to transfer or add a subject to a video call.

Next Steps

Three criteria for evaluating UCaaS platform providers

UC analytics must mature to reap the business benefits

Video integration with workflows streamlines communications

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