Cloud unified communications provider Broadview Networks Inc. has released a service that integrates video meeting...
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room systems with desktop and mobile users. The service, dubbed OfficeSuite HD Meeting Room Connector, lets organizations connect their meeting room systems to New York-based Broadview's video conferencing service, OfficeSuite HD Meeting, regardless of location or system type.
Room Connector works with any internet connection and enables meeting room systems from Polycom, Cisco, Lifesize and others to communicate with each other, as well as with any desktop, tablet or mobile device.
The service allows users to connect to meeting room systems by entering an address and meeting number. Room Connector also offers dual cameras, real-time document sharing and editing, and the ability to split meeting participants into groups.
OfficeSuite HD Meeting is a cloud-based meeting room service that offers video, audio and web conferencing on one platform. The service supports webinars and conferences for up to 100 participants.
InFocus releases 4K display wall processors
Visual collaboration provider InFocus Corp., based in Portland, Ore., has launched its Jupiter Control 1000 Series of 4K display wall processors, which supports the highest resolution possible for 4K streaming and 4K display on a screen. The processors, built for smaller installations, are preconfigured with hardware that can decode up to eight IP streams and support up to 10 video connections.
The display wall processors can be used as a stand-alone service to drive a single video wall or integrated into a fully networked enterprise system that is managed by InFocus's Jupiter Canvas platform.
The processors ship with Windows 10 for deployment in any environment and can run Windows apps directly from the processor to use full-pixel resolution of the video wall.
The latest version of Jupiter Canvas manages sources including live streams from network cameras and mobile devices, app screens from PCs and real-time data feeds. Users can view, share and annotate live feeds with remote colleagues working on a range of devices or in conference rooms equipped with InFocus 4K endpoints.
8x8 adds contact-center features, channel partner
Cloud communications provider 8x8 Inc. has updated its contact-center platform, Virtual Contact Center, with new analytics and post-call survey features, as well as a new version of its quality management service.
The new customer experience analytics include advanced search to locate specific interaction types, graphical depiction of call flows and detailed interactive voice response (IVR) metrics to highlight the most dominant IVR paths and abandonment rates. The post-call survey feature uses detailed graphical reports to help organizations understand customer satisfaction and make any necessary operational changes.
The latest version of the quality management services offers new features such as scorecards for consistent objective performance management, an enhanced user interface to increase performance and customization of interaction data, and built-in help menus for self-guided setup and use.
The analytics and post-call survey tools are available in the Pro, Standard and Ultimate service plans of the cloud-based contact center. The quality management service is available in the Ultimate service plan.
8x8, based in San Jose, Calif., has also partnered with IT wholesaler Ingram Micro to bring its cloud-based contact center and team collaboration services to channel partners that sell to midmarket and enterprise companies. The partnership makes 8x8 the largest UC service provider in Ingram Micro's portfolio.
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