Avaya has introduced Zang Workflow, a drag-and-drop development tool for embedding communications into mobile and...
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cloud-based applications. Zang Workflow is part of Avaya's Zang Cloud, a communications platform as a service, or CPaaS.
Avaya Zang Workflow is a graphical design tool that does not require knowledge of programming languages. Instead, users can drag and drop communication features, such as SMS and voice, into a design tool. The service was first created for Avaya Breeze, a platform that lets companies build their own software and embed Avaya's UC applications.
Tim Banting, an analyst at Current Analysis, said Avaya Zang Workflow's drag-and-drop capabilities broaden the accessibility of CPaaS beyond IT departments. He said the service could be used in other departments, such as contact centers and customer service.
In other Avaya news, the vendor filed a reorganization plan earlier this month as part of its bankruptcy proceedings. The plan outlines how Avaya can reduce its prefiling debt by more than $4 billion, maintain U.S. pension plans and restructure through a debt-for-equity exchange with certain secured creditors.
Avaya has requested a May 25 hearing with the bankruptcy court to consider approval of the disclosure statement related to the reorganization plan. If the statement is approved by the court, Avaya will distribute the statement and reorganization plan to voting creditors.
Meanwhile, Avaya revenue continues to decline, according to preliminary financial results. The vendor's second-quarter revenue is expected to be around $800 million, about an 11% drop from last year's second quarter. Official financial results are expected in May.
Edgewater Networks, Polycom partner for UC service
Network edge orchestration provider Edgewater Networks and collaboration technology provider Polycom have partnered on a unified communications multilevel intelligence service.
The UC service enables service providers and organizations to collect and analyze data to provide visibility into voice and video calls from the endpoint through the WAN. Data can be collected from Polycom voice endpoints, Edgewater's premises-based Intelligent Edge portfolio and cloud analytics engines.
Performance issues and security threats can be diagnosed and addressed centrally through Edgewater's service control center. The partnership between Polycom and Edgewater will include interoperability testing of Polycom endpoints to streamline customer deployments.
TeleSign launches API service, gets acquired
Wholesale communications and carrier services provider BICS said it will acquire CPaaS provider TeleSign for $230 million. The acquisition is expected to expand BICS from a global carrier to an end-to-end CPaaS company that offers a carrier network and communications platform. With the acquisition, Belgium-based BICS can expand its reach in North America.
TeleSign, based in Los Angeles, will continue to operate independently as a wholly owned subsidiary of BICS. The transaction is expected to close at the end of the third quarter.
TeleSign has also released self-service capabilities to open its platform and enable easier access to communication and security APIs for application developers.
The self-service capabilities allow developers to create an account, test and purchase APIs and software development kits (SDKs) to embed into web and mobile apps with no contract commitments or minimum transaction requirements. Developers can access communication APIs for SMS and voice, and security APIs and SDKs for fraud risk assessment and user verification.
CPaaS boosts communications apps and workflows.
Avaya bankruptcy leaves UC customers in limbo.
Analytics and voice APIs highlight UC evolution.