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Samsung launches mobile UC platform for small businesses

This week in UC news, Samsung has released a mobile UC platform for SMBs to support mobile workers, while Agora.io has launched a cloud-based telemedicine service.

Samsung has launched a mobile UC platform for small and medium-sized businesses to support a growing mobile wo...

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The Samsung Communication Manager Compact supports up to 512 users and offers mobile collaboration capabilities, such as Smart Handover, which allows the platform to hand over smartphone calls from mobile networks to a business' internal Wi-Fi network without disrupting the call. The feature can be paired with the Samsung WE VoIP mobile app, which allows employees to turn their smartphone into a business phone that uses their business number extension and desk phone features, such as conferencing, call transfer and call recording.

The mobile unified communications platform includes a built-in session border controller that delivers secure Session Initiation Protocol, or SIP, communication by eliminating the need for remote workers to dial into the network through a VPN and maintains the privacy of IP addresses. It also offers an API server that supports third-party APIs to allow businesses to deploy and integrate a variety of business apps, such as customer relationship management and trading systems.

Small and medium-sized businesses can use the platform's survivable branch gateway to retain business continuity if a network failure disconnects remote offices and forces them to lose IP connections to the data center.

The Samsung Communication Manager Compact is available now through Samsung partners.

Agora.io unveils cloud-based video telemedicine service

Communications as a service provider Agora.io has launched a cloud service that allows app and device developers to integrate Internet-based multiparty video and voice communication into their mobile and Web telemedicine services.

The service, called Agora Video for Telemedicine, offers developers free access to software developer's kits (SDKs) and global communication services, and a pay-as-you-go model with 1 million global minutes costing $3,990.

Telemedicine service providers can embed Agora.io SDKs for iOS, Android, Mac, Windows and Web browsers into their apps. Agora.io's global network can route video traffic around Internet bottlenecks and optimize the mobile last mile across a range of devices.

The service was announced at the American Telemedicine Association Annual Conference and Trade Show in Minneapolis. Tony Zhao, CEO of Agora.io, based in Palo Alto, Calif., said the conference showed a growing need for simple cloud-based video integration to support increasingly innovative mobile and global telemedicine services. Agora.io's telemedicine service is available now.

IntelePeer launches SIP migration service

IntelePeer has released a service that helps enterprises migrate their phone system connectivity from legacy Primary Rate Interface and time-division multiplexing technology to SIP.

The Call Path service includes features like unlimited inbound and local outbound calling minutes, secure Transport Layer Security/Secure Real-Time Transport Protocol encryption, and active quality-of-service monitoring and capacity management. The service offers a self-service portal that allows administrators to make near real-time changes and scale capacity to meet changing business needs.

Robert Galop, vice president of product at IntelePeer, based in San Mateo, Calif., said Call Path offers enterprises the advantages of a carrier-grade network without the costs or delays of traditional telecom services. The SIP service's communication capabilities can also prepare organizations for an on-premises or cloud-based UC deployment.

Polycom releases software for business collaboration

Polycom has announced collaboration infrastructure software, called RealPresence Clariti, which delivers HD voice, video, content and Web collaboration to businesses of any size. The software, available now, is deployable on premises, in a private hosted cloud or through a hosted partner service.

The collaboration software includes RealConnect technology that connects Skype for Business to other video conferencing environments and leverages features like Outlook calendaring and one-touch dialing.

The software includes analytics to give administrators a deeper understanding of how and when employees are using collaboration tools. The software also offers an optional cloud bursting service to handle unplanned and planned spikes in demand to help organizations anticipate future needs. If the RealPresence Clariti infrastructure reaches maximum capacity, new sessions are redirected to the Polycom cloud where additional capacity is available. The cloud bursting service will be available in June.

Next Steps

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Dig Deeper on Mobile Unified Communications

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