News Stay informed about the latest enterprise technology news and product updates.

Video banking accruing interest among financial firms

In UC news, Crestron has announced two services that aim to improve meeting productivity, and a report finds the banking industry has a growing interest in video services.

Financial organizations have a growing interest in deploying video banking services, according to a report from...

video collaboration provider Vidyo, and Efma, a nonprofit financial services association.

Nearly 80% of the banks surveyed are planning to offer video-enabled banking services with 24% planning on offering a video banking service in the next 12 months. The primary motivators for deploying video banking services are increased customer satisfaction and the perception of being an innovative bank, found the report, which gleaned insights from nearly 200 banking professionals worldwide.

Nearly 70% of banks reported prioritizing video banking on mobile devices and desktops over branch or ATM availability. Banks are considering video services that include features like click-to-call on mobile devices and the Web and call scheduling, recording and escalation, the report found.

According to a Nemertes Research report, 42% of financial services companies are using or evaluating video conferencing to interact with customers as part of their omnichannel customer engagement strategy.

But deploying video banking services does have its challenges. The report found security, compliance, cost and customer access to video-ready devices are the biggest deployment obstacles.

Crestron services look to enhance meeting productivity

Crestron, a provider of building controls and automation products, has announced two services that aim to improve meeting productivity and support the underlying technology infrastructure.

PinPoint is a mobile scheduling tool that offers employees more control over meetings with scheduling and setup features. The service takes an employee's location and identifies nearby meeting rooms with the technology and devices needed for meeting productivity. Users can also share content from their smartphone or tablet from PinPoint.

PinPoint aims to address bottlenecks at work that hamper meeting productivity, like issues with setting up devices, said Crestron Chief Technology Officer Fred Bargetzi. He said bottlenecks, on average, delay actual meeting start times by 10 minutes.

The Crestron Fusion Cloud Platform provides real-time visibility into meeting spaces and allows IT to monitor meeting sites from a centralized location without the need for additional infrastructure. The platform extracts data from an organization's scheduling system, video conferencing service, building management system and other systems that support meetings to help organizations make informed decisions with their meeting technology.

Yealink, Fuze integrate on video collaboration

Yealink, a UC terminal solution provider, has announced it interoperates with Fuze's video conference and collaboration services.

Fuze, formerly ThinkingPhones, interoperates with Yealink's VC120 video conferencing endpoint, which includes a camera and microphone. PC and Mac users can access Fuze's video conference and collaboration services through VC120, which is geared toward branch offices and small and medium enterprises.

VC120 features 1080P HD video, dual-screen support, content sharing and bandwidth dynamic adaptive adjustment. The endpoint can also be used as a standalone audio conference phone. The integration gives VC120 users access to Fuze features, such as IM, presence, ad content and application sharing.

Next Steps

Four uses cases on how UC benefits productivity

Video and chat create new challenges for customer service

The benefits of deploying video services

Dig Deeper on Business Video Conferencing and Telepresence Technology

PRO+

Content

Find more PRO+ content and other member only offers, here.

Join the conversation

2 comments

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

How could your organization improve meeting productivity?
Cancel
We've found that most meetings can be replaced with an email or a phone call. Skype (or the equivalent) covers most others. We try to reserve facetime for development - where we seek input. Once that's resolved, there's little reason to gather a roomful of nodding heads. Our time is too valuable for that.
Cancel

-ADS BY GOOGLE

SearchCRM

SearchNetworking

SearchSDN

SearchTelecom

SearchITChannel

Close