Plantronics unveiled its latest headset, the Voyager Focus UC, designed to reduce noise for employees who work...
in open, collaborative and remote workspaces.
"Audio experiences are increasingly being challenged, especially as traditional office environments expand to include workers in more remote and non-traditional, open-office environments that introduce more external noise factors," said Rich Costello, senior research analyst at IDC.
The Voyager Focus UC is a wireless Bluetooth headset with noise-cancellation technology to eliminate background noise during calls. The headset also includes features like audio alerts, wideband audio and smart-sensor technology that allows users to answer calls by putting on the headset and mutes the microphone when users take off the headset.
The Voyager Focus UC headset will be available in mid-July and retails for $299.95.
Cisco Jabber mobile messaging extends collaboration
Tango Networks announced a new mobile messaging service that lets Cisco Jabber users send text messages through Jabber to other users on any device inside and outside the corporate network.
"Users can now communicate with anyone, anywhere by using mobile messaging for Cisco Jabber," said Andrew Silver, chief technology officer of Tango Networks. "What we have done is extend Cisco Jabber's messaging potential via SMS technology so users can reach anyone, at any time."
The service works by converting Cisco Jabber instant messages into SMS text messages. It connects to Cisco's IM and Presence server to receive messages intended for wireless endpoints and converts text messages intended for Jabber users to instant messages for the Jabber client. The mobile messaging service can be deployed on-premises or in the cloud and offers additional features like message archiving.
PureCloud Engage addresses changing contact center needs
Interactive Intelligence announced the launch of PureCloud Engage, a new customer engagement cloud service. PureCloud Engage aims to address the challenges contact centers face, like rapidly changing technology, budget constraints and the customer expectation of an immediate response, said Jeff Platón, chief marketing officer at Interactive Intelligence.
The platform includes multichannel routing, outbound campaign management, multichannel recording and quality management, reporting and customer relationship management integrations. Upcoming features include geolocation, automated learning and behavioral analytics to match customers and agents based on personality profiles.
PureCloud Engage will be available through the provider and its channel partners in the U.S. at the end of June.
Proactively approaching mobile messaging security
Plantronics headsets and devices address UC noise