Week of 02 Dec 2013 UCaaS Magic Quadrant sees increased relevance of systems integrators (05 Dec 2013)
Systems integrators bring customization expertise to the UCaaS market, which could help make UCaaS more attractive to larger businesses.
Week of 25 Nov 2013 Ubiquitous business video calling: Are we ready for our close-up? (27 Nov 2013)
Business video calls can save money for the enterprise, as well as improve work-life balance for users.
Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.
Week of 18 Nov 2013 Building the business webcam use case; solving common install issues (22 Nov 2013)
This Q&A interview with video conferencing expert Stephen Campbell explains the use cases for business webcams and how to solve common install issues.
Week of 11 Nov 2013 Social customer care can move the contact center to the next level (15 Nov 2013)
Social media integration with contact center products can help enterprises upgrade their call center strategies by providing social customer care.
Week of 04 Nov 2013 Cisco 'Mobility First': Collaboration offerings for mobile workforces (07 Nov 2013)
Cisco 'Mobility First' vision unveiled, including collaboration software and connectivity services for the mobile workforce.
Week of 28 Oct 2013 Tightly integrated UC architecture gives ROI a boost (30 Oct 2013)
Enterprises are beginning to notice a more tangible ROI for UC architecture deployments and tools, like cloud and video.
Week of 21 Oct 2013 Avaya Aura updates simplify midmarket, enterprise collaboration (24 Oct 2013)
Avaya introduces its new Avaya Aura collaboration environment, allowing enterprises to embed collaboration apps into business apps.
Week of 07 Oct 2013 Enterprise social network software: Integrate with business applications (10 Oct 2013)
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.
Week of 30 Sep 2013 UC & collaboration breathing new life into call center technology (04 Oct 2013)
UC and collaboration tools are bolstering call center technology, enabling active customer service strategies. Social media is the next step.
The application layer has become a focal point for IT professionals looking to enable unified communications and collaboration at Interop NYC 2013.
Week of 16 Sep 2013 Enterprises need Microsoft Lync monitoring to ensure UC performance (18 Sep 2013)
Lync environments need combined UC, network performance monitoring tools. NetSout's nGenius gains certification for Lync UC environments.
Week of 09 Sep 2013 Will a Google-Vidyo partnership solve the WebRTC video codec dilemma? (11 Sep 2013)
Google and Vidyo have partnered to enhance the scalable video codec in WebRTC to hasten the protocol's standardization and adoption.
Denton Independent School District selected Cisco Show and Share for expanding student access to 'teacher's class materials for 'flipped learning.'
Week of 02 Sep 2013 Social project management tools: Conversations, tasks in one place (04 Sep 2013)
Social project management tools can boost productivity. Clarizen updates its collaboration tool, combining project management with social engagement.