News
News
- August 22, 2017
22 Aug'17
Cisco Spark app gets features for regulated organizations
The Cisco Spark app now includes better content protection and control. Enterprises also have the option of having an on-premises version of the Spark encryption key server.
- August 17, 2017
17 Aug'17
Microsoft Exchange Online UM drops third-party PBX support
Some Microsoft customers must quickly re-evaluate their UC strategy after the vendor announced its intent to end third-party PBX support for Exchange Online Unified Messaging in 2018.
- August 04, 2017
04 Aug'17
AVST, Collab9 partner on UC platform for governments
In UC news, AVST and Collab9 announce a partnership for FedRAMP-authorized cloud services, while two surveys find corporate email isn't going away anytime soon.
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- August 02, 2017
02 Aug'17
Level 3 offers Amazon Chime cloud collaboration tool as a service
Level 3 has launched Amazon's Chime cloud collaboration tool as a managed service. The move could help Amazon compete with Microsoft and Cisco in the team collaboration market.
- July 21, 2017
21 Jul'17
Infrastructure, endpoints to drive UC tech budget boom in 2018
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.
- June 22, 2017
22 Jun'17
Zoom Connector takes video conferencing service to Cisco hardware
Zoom is offering its cloud-based video conferencing service on Cisco hardware through its integration app, Zoom Connector. Zoom's service competes with Cisco WebEx.
- June 13, 2017
13 Jun'17
IBM collaboration portfolio boosted by XCC acquisition
Analysts discuss IBM strengthening Connections by acquiring an intranet platform, Mitel's IoT and collaboration application, and the growing need for cloud-based security services.
- June 02, 2017
02 Jun'17
Microsoft makes Skype messaging more competitive
The latest Microsoft Skype messaging features bring needed improvements to the consumer app. But analysts say Skype for Business is unlikely to get the same attention this year.
- May 26, 2017
26 May'17
Genband-Sonus merger spotlights real-time communication tools
In UC news this week, Genband and Sonus are set to merge; Polycom and Zoom combine forces; and Genesys updates its contact-center platform with artificial intelligence tools.
- May 12, 2017
12 May'17
Cisco to build MindMeld artificial intelligence services in Spark
Cisco plans to build MindMeld artificial intelligence services into Spark. The AI maker also develops natural language interfaces for software and devices.
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- May 08, 2017
08 May'17
Jive acquired in enterprise collaboration software merger
In UC news, Jive is in the midst of being acquired by a private equity firm and is expected to merge with CRM provider Aurea. Plus, UC cloud service provider Fuze gets more money.
- April 18, 2017
18 Apr'17
UCC market evolution driven by digital transformation
In UC news, a report finds digital transformation initiatives are driving the UCC market, while CoreDial and VeloCloud partner to bring SD-WAN features to cloud UC services.
- April 04, 2017
04 Apr'17
IT pros share API deployment challenges, offer insights
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences.
- March 29, 2017
29 Mar'17
ShoreTel launches team collaboration tool for remote workers
A new ShoreTel team collaboration tool supports persistent, virtual chat workspaces for remote and mobile employees, jumping into that market offering flexible ad hoc workspaces.
- March 29, 2017
29 Mar'17
Unified communications users weigh vendor consolidation
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017.
- March 28, 2017
28 Mar'17
Cisco using Spark hybrid hardware to nudge customers to the cloud
Cisco unveiled at Enterprise Connect Spark hybrid video conferencing to help companies move to the cloud. The new Room Kits run off Spark or on-premises gear.
- March 28, 2017
28 Mar'17
Avaya bankruptcy leaves customers in backup planning mode
Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst.
- March 28, 2017
28 Mar'17
Unified communications vendors outlooks on cloud differ
While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems.
- March 28, 2017
28 Mar'17
Microsoft adds enterprise features to Skype for Business telephony
Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect.
- March 27, 2017
27 Mar'17
8x8 launches contact center service for teams, small businesses
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model.
- March 27, 2017
27 Mar'17
RingCentral updates focus on team messaging, integrations, AI
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology.
- March 24, 2017
24 Mar'17
Latest collaboration products on display at Enterprise Connect 2017
Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility.
- March 21, 2017
21 Mar'17
Team collaboration apps headline Enterprise Connect 2017
Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players.
- March 21, 2017
21 Mar'17
Enterprise Connect 2017 conference coverage
The unified communications industry is undergoing changes. Track these latest trends in our comprehensive coverage of Enterprise Connect 2017.
- March 15, 2017
15 Mar'17
Google Hangouts apps for business carry uncertainties
The latest Google Hangouts apps are a competitive team collaboration offering from a vendor with a spotty track record in enterprise technology.
- March 10, 2017
10 Mar'17
Cloud UC and video conferencing adoption see uptick
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme.
- February 24, 2017
24 Feb'17
ShoreTel offers Google Chrome integration with G Suite
In UC news, ShoreTel integrates its Connect platform with Google G Suite, while RingCentral Glip achieves HIPAA compliance for secure team chat in healthcare.
- February 02, 2017
02 Feb'17
Slack Enterprise Grid needs more than tech to beat Microsoft Teams
The new Slack Enterprise Grid has the technology basics for business. But winning large enterprise deals will require a better strategy against Microsoft.
- January 27, 2017
27 Jan'17
Cloud migration challenges continue to vex enterprises
Analysts discuss how providers can support cloud migrations, how workflow automation aids digital transformation, and Zoom's position in the cloud video market.
- January 19, 2017
19 Jan'17
A hybrid deployment gives organizations UC flexibility
Two factors are driving the hybrid deployment of unified communications: infrastructure needs and business value. But enterprises need to navigate certain deployment turbulence.
- January 06, 2017
06 Jan'17
AI, messaging top unified communications industry trends
Unified communications industry analysts explore the trends that will affect organizations in 2017. Artificial intelligence, messaging and infrastructure are key areas to watch.
- March 21, 2014
21 Mar'14
Plantronics pins hopes on next-gen wearable technology to ‘unify UC’
Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of next-generation wearable technology, those capabilities may not be so far ...
- March 18, 2014
18 Mar'14
Will the dying desk phone reinvent itself as a ‘multimedia device’?
ORLANDO – With the use of mobile devices and BYOD growing in the enterprise, will desk phones go the way of the rotary phone, or can they be reinvented for the future?
- March 17, 2014
17 Mar'14
ShoreTel rounds out cloud offering with new 400 series for ShoreTel Sky
ORLANDO — ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers.
- February 15, 2012
15 Feb'12
Video conferencing essential to disaster recovery communications
Video conferencing and telepresence have become essential parts of a disaster recovery communications plan for both government agencies and enterprises.
- March 03, 2011
03 Mar'11
Business tablet hype at Enterprise Connect: Mobile UC pros skeptical
IT pros attending Enterprise Connect this week are enthusiastic about business tablets but not for mobile UC.
- May 06, 2010
06 May'10
Will 4G make mobile video conferencing good enough for enterprises?
Wireless operators promise higher bandwidth and lower latency with 4G networks, but it remains unclear whether the benefits of mobile video conferencing for enterprises will compensate for its limitations.