News
News
- November 19, 2020
19 Nov'20
Cisco releases patches for 3 Webex vulnerabilities
Cisco has patched three vulnerabilities that allowed malicious actors to enter meetings and waiting rooms as 'ghosts' and stay on -- even after being removed.
- November 17, 2020
17 Nov'20
Google to roll out new privacy settings for Workspace
Google will soon provide controls for turning off Workspace app features like smart compose, smart reply and tabbed inbox in Gmail to allow for more user privacy.
- November 10, 2020
10 Nov'20
Zoom settles FTC suit alleging 'deceptive' security practices
Zoom has agreed to implement a comprehensive program for user security and abide by a government-imposed prohibition against privacy misrepresentations.
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- October 30, 2020
30 Oct'20
Zoom Phone to get spam blocking, 911 services
Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology.
- October 30, 2020
30 Oct'20
Webex Legislate dashboard lets politicians vote, confer
Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what.
- October 22, 2020
22 Oct'20
RingCentral offers bulk SMS for reaching customers
A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions.
- October 15, 2020
15 Oct'20
Zoom opens marketplace to apps that run within its platform
Zoom plans to introduce by the end of the year nearly three dozen third-party extensions to its video conferencing platform. Zoom will offer the apps in its marketplace.
- October 09, 2020
09 Oct'20
Slack introduces cross-company direct messaging
Slack plans to launch the new messaging feature next year. New capabilities set for this year include audio and video messaging and verification of participants in shared channels.
- October 08, 2020
08 Oct'20
Google announces G Suite overhaul with Google Workspace
The new Google Workspace will let people use Meet or Chat to collaborate on projects while working in the office suite's other products, including Docs, Sheets or Slides.
- September 30, 2020
30 Sep'20
Rollout of Google Meet attendance report paused
G Suite Enterprise for Education will soon allow teachers to track who is in class and who is absent with an attendance report on its video conferencing app Google Meet.
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- September 25, 2020
25 Sep'20
Zoom addresses accessibility for deaf and hard of hearing
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations.
- September 24, 2020
24 Sep'20
Microsoft unveils Teams breakout rooms and more at Ignite
The long-awaited breakout rooms for Microsoft Teams were introduced at Ignite, along with support for more meeting participants and better ways to conduct presentations.
- September 18, 2020
18 Sep'20
Google utilizes AI for Series One Meet hardware
Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses Google silicon to boost its AI capabilities.
- September 11, 2020
11 Sep'20
Zoom launches two-factor authentication
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from Cisco and Microsoft.
- September 10, 2020
10 Sep'20
Slack leans on Connect for future growth
Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company reported this week slowing revenue growth.
- September 03, 2020
03 Sep'20
Zoom quarterly earnings show sharp rise in paying customers
Zoom reports a massive expansion in small and big businesses, as the company's revenue and income increase exponentially.
- September 02, 2020
02 Sep'20
Users demand threaded replies to Microsoft Teams messages
Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams.
- August 28, 2020
28 Aug'20
Lifesize to buy Kaptivo, eyes other acquisitions
Lifesize's Kaptivo acquisition would expand its collaboration capabilities. The video conferencing company said IP telephony or messaging could be a part of future deals.
- August 27, 2020
27 Aug'20
Cisco seeks better voice quality with BabbleLabs buy
Cisco acquires California-based BabbleLabs to enhance Webex voice quality through better noise suppression, a feature already used by competitors Google and Microsoft.
- August 25, 2020
25 Aug'20
Zoom outage blamed on application bug
In a statement released late Monday night, Zoom apologized to customers and said it was focused on scaling the cloud technology behind the video conferencing service.
- August 20, 2020
20 Aug'20
Ex-TiVo head Shull may be the fresh face Poly needs
Poly chooses ex-TiVo exec Dave Shull for CEO, a move some UC analysts say will bring a fresh perspective to the company. Others are less enthusiastic.
- August 13, 2020
13 Aug'20
Alcatel-Lucent Enterprise embraces RingCentral UCaaS
The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides.
- August 05, 2020
05 Aug'20
SIP phones support coming to Microsoft Teams
Microsoft plans to add SIP phone support to Teams next year. The move will significantly increase the phone options for enterprises using the cloud-based collaboration service.
- July 30, 2020
30 Jul'20
Yammer redesign includes tighter Microsoft Teams integration
The Yammer redesign underscores Microsoft's renewed commitment to the social networking app after years of speculation that it would discontinue the product and focus on Teams.
- July 24, 2020
24 Jul'20
Microsoft Teams walkie-talkie launches for frontline workers
Microsoft Teams can now turn your smartphone into a walkie-walkie. The feature recently launched in public preview on Android mobile devices.
- July 23, 2020
23 Jul'20
G Suite users glad to finally get unified collaboration interface
Google has added team project channels and video conferencing to the G Suite app Gmail. The move provides G Suite with its first unified interface for collaboration.
- July 17, 2020
17 Jul'20
Microsoft Teams users seek better channel management tools
Microsoft has kept two highly demanded channel management features for Microsoft Teams on the backlog since 2018.
- July 16, 2020
16 Jul'20
Zoom and DTEN to release home video conferencing device
DTEN plans to release an all-in-one device for Zoom video conferencing at home.
- July 10, 2020
10 Jul'20
Slack acquires directory startup Rimeto to create social network
Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform.
- July 09, 2020
09 Jul'20
Microsoft Teams to get 7x7 video layout by late August
Following months of user uproar, Microsoft Teams will get a 7x7 video layout by the end of August.
- July 02, 2020
02 Jul'20
Microsoft-Cisco video interoperability delayed until later in 2020
Microsoft and Cisco said a long-awaited integration between their video conferencing room systems, originally slated to launch in early 2020, is still on track for release this year.
- June 26, 2020
26 Jun'20
Slack expands shared channels, but limits remain
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature.
- June 24, 2020
24 Jun'20
Free end-to-end Zoom encryption alters competitive climate
Zoom's impending release of end-to-end encryption will pressure competitors to follow suit.
- June 19, 2020
19 Jun'20
Microsoft Teams, consumer Skype interoperability now available
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations.
- June 18, 2020
18 Jun'20
Webex to get virtual backgrounds, video breakouts this summer
Cisco will soon add virtual backgrounds on the desktop version of Webex, along with other features that will bring the platform more on par with Zoom.
- June 12, 2020
12 Jun'20
Google Chat launches as option in Gmail, replacing Hangouts
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail.
- June 11, 2020
11 Jun'20
Users eager for Slack to improve video calling
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling.
- June 05, 2020
05 Jun'20
Users waiting for Cisco to expand Webex waiting rooms
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings.
- June 03, 2020
03 Jun'20
Crestron, Logitech release Zoom video system for home
Crestron and Logitech have launched a new product for Zoom video conferencing at home.
- May 29, 2020
29 May'20
Zoom faces challenges in implementing end-to-end encryption
Zoom has released a draft plan to enable end-to-end encryption in four phases. The company has not said when it will launch.
- May 28, 2020
28 May'20
Microsoft, Cisco chase Zoom on virtual breakout rooms
Zoom is once again out ahead on features with its support for virtual breakout rooms. Microsoft and Cisco are trying to catch up.
- May 22, 2020
22 May'20
Facebook to launch Workplace Rooms in challenge to Zoom
Workplace Rooms, a new video conferencing service for Facebook's business customers, falls short of competitors on features.
- May 21, 2020
21 May'20
Pandemic could accelerate convergence of audio, video calling
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor.
- May 15, 2020
15 May'20
Microsoft acquisition of Metaswitch aimed at carrier UCaaS
Microsoft's acquisition of Metaswitch will provide carriers with the option of offering Metaswitch UCaaS through Azure. Metaswitch complements the recent Affirmed acquisition.
- May 15, 2020
15 May'20
At long last, Microsoft Teams to get multiwindow support
Microsoft Teams is finally getting multiwindow support to help with multitasking.
- May 14, 2020
14 May'20
Cisco looks to close gaps in Webex Teams video conferencing
Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings.
- May 08, 2020
08 May'20
Pandemic sparks new ideas for home collaboration devices
Vendors are looking to create new kinds of collaboration devices as businesses look to equip home workers with better communications gear.
- May 07, 2020
07 May'20
Google fights back against Zoom with a free version of Meet
Google Meet is now free to all. But the video conferencing service still lacks essential features for business users.
- April 30, 2020
30 Apr'20
Zoom could have far fewer users than previously reported
Zoom clarified its tally of 300 million participants counts users multiple times in some cases. The company also fixed a blog post that wrongly referred to participants as 'users.'
- April 30, 2020
30 Apr'20
Users demand improvements to Microsoft Teams calendar
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams.
- April 23, 2020
23 Apr'20
Zoom looks to give some users control of encryption keys
Zoom could soon give some customers control of encryption keys. The company is expected to announce more details in the coming weeks.
- April 23, 2020
23 Apr'20
Demand grows for using multiple accounts in Microsoft Teams
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch.
- April 22, 2020
22 Apr'20
Webex chases Zoom, Microsoft Teams on virtual backgrounds
Cisco has promised users virtual backgrounds are coming to the Webex desktop app. Customers are calling for the feature that's already in the desktop versions of Zoom and Microsoft Teams.
- April 17, 2020
17 Apr'20
Verizon to buy Zoom competitor BlueJeans
Verizon plans to acquire Zoom competitor BlueJeans for less than $500 million. The carrier wants to use the video conferencing technology to support telemedicine and remote learning.
- April 16, 2020
16 Apr'20
With Zoom under fire, Microsoft rushes to boost Teams security
Microsoft is accelerating the launch of features meant to enhance Teams meeting security on the heels of widespread criticism of rival video conferencing provider Zoom.
- April 14, 2020
14 Apr'20
Microsoft Teams to display 9 video panels, but users want more
Microsoft Teams will display as many as nine video feeds at once by early May. But some users say the change doesn't go far enough.
- April 09, 2020
09 Apr'20
Lawsuits: Zoom misled users, investors on video encryption
New lawsuits allege Zoom misled users and investors by falsely claiming to use a more secure method of video encryption than it does. The suits also raise numerous other security and privacy concerns.
- April 08, 2020
08 Apr'20
Microsoft Teams users want parity between webinars, meetings
The coronavirus pandemic appears to be increasing demands for feature parity between live events and meetings in Microsoft Teams.
- April 03, 2020
03 Apr'20
RingCentral dials back Zoom partnership with video app launch
The launch of RingCentral's new video app, called RingCentral Video, is a sign the vendor's long-standing partnership with Zoom is winding down.
- March 31, 2020
31 Mar'20
Zoom privacy: Vendor faces lawsuits over Facebook data-sharing
Two Zoom users are accusing the video conferencing company of sharing data with Facebook without permission. Zoom's privacy practices have come under increased scrutiny in recent weeks.
- March 27, 2020
27 Mar'20
Businesses rethink conference room upgrades amid coronavirus
Conference room upgrades are largely on hold for now. Tech buyers say the coronavirus outbreak will change their priorities once employees return to the office.
- March 25, 2020
25 Mar'20
Logitech webcams in short supply amid coronavirus pandemic
Logitech webcams and other cheap work-at-home devices are largely sold-out or on back order worldwide amid the coronavirus pandemic.
- March 20, 2020
20 Mar'20
Coronavirus: Surge in remote work strains Zoom services
Some Zoom services are faltering under the pressure from a huge influx in remote workers. Service disruptions are up significantly so far in March.
- March 19, 2020
19 Mar'20
Slack redesigns app as Microsoft Teams hits 44 million users
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users.
- March 18, 2020
18 Mar'20
Amid coronavirus, Microsoft Teams users balk at video stream limit
Users working from home due to the coronavirus outbreak are complaining that Microsoft Teams can't display more than four video feeds simultaneously.
- March 16, 2020
16 Mar'20
Coronavirus: Microsoft Teams outage disrupts remote working
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers.
- March 13, 2020
13 Mar'20
Coronavirus tests scalability of cloud collaboration services
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity.
- March 10, 2020
10 Mar'20
Chang takes leave from Cisco collaboration unit amid reorganization
Amy Chang, head of the Cisco collaboration division, is on temporary leave from the company. Cisco is in the midst of a broad reorganization.
- March 10, 2020
10 Mar'20
Lifesize and Serenova merge to create expanded portfolio
Video conferencing hardware and software vendor Lifesize is merging with contact-center-as-a-service provider Serenova.
- March 06, 2020
06 Mar'20
Coronavirus impact: Businesses forced to rely on video conferencing
Companies are missing opportunities to connect on a more personal level with customers and partners as the coronavirus outbreak forces them to rely more heavily on video conferencing.
- February 28, 2020
28 Feb'20
Cloud UC vendors rush to build Microsoft Teams integrations
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations.
- February 21, 2020
21 Feb'20
Users push for Outlook tab in Microsoft Teams
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018.
- February 19, 2020
19 Feb'20
Limitations of Microsoft Teams private channels rankle users
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature.
- February 14, 2020
14 Feb'20
Cisco collaboration revenue takes hit to start 2020
Cisco collaboration and communications products generated less revenue this past quarter than they did one year ago, contributing to an 8% decline for the applications group.
- February 13, 2020
13 Feb'20
External collaboration in Webex Teams limited by new security control
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins.
- February 12, 2020
12 Feb'20
Crestron and Logitech partner on AV system integration
A new partnership combines Logitech's video systems with Crestron's hardware and software for AV system integration.
- February 06, 2020
06 Feb'20
Avaya wants CCaaS to be included in RingCentral partnership
Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering.
- February 05, 2020
05 Feb'20
Avaya details feature roadmap for Avaya Cloud Office by RingCentral
Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product.
- February 03, 2020
03 Feb'20
Microsoft Teams outage sparks user anger, needling
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate.
- January 31, 2020
31 Jan'20
Report: Nearly one-third of Office 365 customers also use G Suite
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta.
- January 30, 2020
30 Jan'20
Zoom Phone adds features to catch up with UCaaS leaders
Zoom Phone users are getting new ways to use the product with Zoom Meetings, as the vendor continues to build out its nascent UCaaS service.
- January 29, 2020
29 Jan'20
Cisco to release add-on for Webex meeting transcription
A new transcription service from Cisco will help users take notes during Webex meetings.
- January 24, 2020
24 Jan'20
Microsoft faces hurdles in selling Teams to first-line workers
Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said.
- January 17, 2020
17 Jan'20
Cisco Webex Edge for Devices links on-prem endpoints to cloud
With Webex Edge for Devices, companies can connect on-premises video endpoints to the cloud, unlocking features such as the Webex Assistant.
- January 15, 2020
15 Jan'20
Launch of Microsoft Teams, consumer Skype integration set for Q1
Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month.
- January 10, 2020
10 Jan'20
Microsoft Teams to add smartphone walkie-talkie feature
Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020.
- January 08, 2020
08 Jan'20
Lenovo launches latest video phone for Microsoft Teams
Lenovo has released a tabletop video calling device for Microsoft Teams designed for home offices, personal desks and the smallest meeting rooms.
- December 23, 2019
23 Dec'19
4 cloud UC partnerships to watch in 2020
In 2020, partnerships between cloud UC vendors will help shape the market. Here are four key relationships to watch next year.
- December 23, 2019
23 Dec'19
Office 365 vs. G Suite: Google embraces UC to rival Microsoft
It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft.
- December 19, 2019
19 Dec'19
Microsoft Teams, consumer Skype interoperability launches in January
The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another.
- December 12, 2019
12 Dec'19
Microsoft Teams for Linux launches in public preview
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years.
- December 12, 2019
12 Dec'19
Microsoft offers few upgrades for Skype server in 2019
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams.
- December 06, 2019
06 Dec'19
Zoom Chat update takes vendor further beyond video
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.
- November 27, 2019
27 Nov'19
Cisco cries foul over security flaw in Zoom Connector
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.
- November 21, 2019
21 Nov'19
Avaya revenue slump expected to continue in 2020
Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told investors that revenue would likely decline in 2020.
- November 20, 2019
20 Nov'19
Microsoft Teams reaches 20 million users, threatening Slack
Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365.
- November 15, 2019
15 Nov'19
8x8 Video Meetings launches for free in challenge to Zoom
8x8 Video Meetings has launched as a free, stand-alone app. It will rival free versions of Zoom and GoToMeeting, as 8x8 looks to use the offering to funnel businesses into its UCaaS platform.
- November 14, 2019
14 Nov'19
Amazon Chime gets integration with Dolby Voice Room
Amazon Chime now integrates with Dolby Voice Room, a hardware kit for small and midsize meeting rooms. It's Amazon Chime's first pre-integrated room system.
- November 13, 2019
13 Nov'19
Slack services partners to help vendor target enterprises
Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies.
- November 07, 2019
07 Nov'19
Cisco enhances Webex Teams meetings, expands PBX support
Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor.