- July 30, 2009
When integrating instant messaging into business processes, implementing the right policies and offering comprehensive education on use can be as important as buying the right technology in seeing an instant messaging return on investment.
- May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
- May 01, 2008
Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
- March 04, 2008
Google has opened up GrandCentral, a free unified messaging and phone management service, to a limited beta.
- February 18, 2008
Here you'll find the top ten searched-for unified communication terms including communication-enabled business processes, SIP, IM, presence, videoconferencing and more.
- October 16, 2007
A hosted VoIP service for SMBs is aiming to unify phone, fax, mobile devices and email communications and offer calling from mobile, home and office phones.
- September 24, 2007
Microsoft's OCS is set to debut in October. The OCS platform promises to transform the VoIP industry by making VoIP a real application and embedding communications into everything we do.
- July 10, 2007
Installing a new unified messaging system helped one company in its daily struggles with an outdated voicemail system.
- May 25, 2007
Unified communication case studies at your fingertips. Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a UC deployment in our case studies.
- May 15, 2007
Microsoft unveils unified communications devices.
- March 27, 2007
IP communications tools have opened up several possibilities for one North American company, giving it presence awareness and unified messaging.
- March 22, 2007
Hosted VoIP helped one company improve intra-office communications and team spirit.
- February 20, 2007
Unified communications and messaging helped the East Central division of AAA upgrade its aging voicemail system.
- July 31, 2006
Microsoft has teamed with Nortel to take on Cisco. In this guide, you'll find a compilation of SearchVoIP.com's coverage of the Microsoft-Nortel alliance. We cut through the hype and lay out how this merger ultimately impacts enterprise ...
- March 28, 2006
As more users work from home or on the road, giving them seamless, one-number connectivity has become a necessity. One product is helping workers stay tied into a single system no matter where they are.