Unified Communications Architecture and Service Models
- April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
- March 27, 2017
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model.
- March 24, 2017
Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility.
- March 10, 2017
Historically, cloud technology has scared off large enterprises due to security concerns. Now, as cloud security improves, enterprise cloud migration is on the rise.
- March 10, 2017
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme.
- February 24, 2017
In UC news, Fuze integrates its cloud communications platform with customer service systems, and BroadSoft's quarterly revenue rises, but profits tumble.
- February 10, 2017
In UC news, a vendor survey finds organizations are ramping up adoption of UC cloud services, while enterprise mobile apps fail to live up to user expectations for ease of use.
- January 27, 2017
Analysts discuss how providers can support cloud migrations, how workflow automation aids digital transformation, and Zoom's position in the cloud video market.
- January 23, 2017
As the UC vendor files for bankruptcy protection, it assures customers that products and services will continue. But, as the Avaya debt story unfolds, what's after Chapter 11?
- January 20, 2017
Avaya has filed for Chapter 11 bankruptcy protection as it focuses on restructuring its $6 billion debt. Analysts anticipate a revamped emphasis on cloud-based Avaya services.
- January 19, 2017
Two factors are driving the hybrid deployment of unified communications: infrastructure needs and business value. But enterprises need to navigate certain deployment turbulence.
- December 22, 2016
Take a look at the news that affected the unified communications industry in 2016 -- from Microsoft's Skype for Business updates to Mitel's attempt to acquire Polycom.
- December 15, 2016
In UC news, Unify releases a version of its OpenScape platform that supports hybrid communications, while ShoreTel and StarLeaf partner for integrated video collaboration.
- December 02, 2016
In UC news, Avaya updates its contact-center platform to support midsize companies, while join.me offers real-time collaboration integrations with apps like Slack and HipChat.
- September 26, 2016
UC analysts examine Twilio's plans for Kurento's WebRTC media server, the relationship between service providers and cloud channel partners, and the Panopto-Ramp partnership.