Unified Communications Architecture and Service Models
- August 15, 2017
Unified communications vendors Avaya and Alcatel-Lucent Enterprise stumble in the latest Gartner Magic Quadrant, as Cisco, Microsoft and Mitel extend their market lead.
- August 10, 2017
Analysts discuss how a Mitel-ShoreTel merger fuses two complementary portfolios that could create a stronger competitor against Cisco, Microsoft and Avaya.
- August 04, 2017
In UC news, AVST and Collab9 announce a partnership for FedRAMP-authorized cloud services, while two surveys find corporate email isn't going away anytime soon.
- July 28, 2017
In UC news, Broadview Networks released a service that connects video meeting rooms regardless of location and system type, while InFocus released display wall processors for 4K screens.
- June 30, 2017
In UC news, Avaya announces a platform that combines Oceana and Breeze for omnichannel customer engagement, while a credit union deploys Vidyo for video-banking services.
- May 25, 2017
In UC news, 8x8 and RingCentral tie as leading UCaaS providers in an IHS Markit report, while RingCentral announces a new webinar service that supports up to 3,000 attendees.
- May 12, 2017
Cisco plans to build MindMeld artificial intelligence services into Spark. The AI maker also develops natural language interfaces for software and devices.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- May 08, 2017
In UC news, Jive is in the midst of being acquired by a private equity firm and is expected to merge with CRM provider Aurea. Plus, UC cloud service provider Fuze gets more money.
- April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
- March 27, 2017
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model.
- March 24, 2017
Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility.
- March 10, 2017
Historically, cloud technology has scared off large enterprises due to security concerns. Now, as cloud security improves, enterprise cloud migration is on the rise.
- March 10, 2017
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme.
- February 24, 2017
In UC news, Fuze integrates its cloud communications platform with customer service systems, and BroadSoft's quarterly revenue rises, but profits tumble.