Understanding Unified Communications

  • March 01, 2018 01 Mar'18

    CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition

    In 2018, Mitel is looking to capitalize on its large install base and a strong mix of public and private cloud offerings. But Mitel Cloud will have to compete with both pure-cloud startups and legacy UC vendors.

  • February 15, 2018 15 Feb'18

    Enterprises given clarity on cost of cloud services

    Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money.

  • May 31, 2017 31 May'17

    Cost of collaboration systems unknown for many IT pros

    In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise.

  • May 09, 2017 09 May'17

    BroadSoft PaaS product adds to cache of cloud services

    In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.

  • March 28, 2017 28 Mar'17

    Avaya bankruptcy leaves customers in backup planning mode

    Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst.

  • March 28, 2017 28 Mar'17

    Unified communications vendors outlooks on cloud differ

    While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems.

  • November 24, 2015 24 Nov'15

    UC is dead, long live UC?

    Unified communications will soon reach its "use by" date, and the next evolution of enterprise communications is around the corner, analysts say. But what exactly is coming next? UC has reached ...

  • October 23, 2015 23 Oct'15

    How the Xbox spawned the Microsoft Surface Hub

    Microsoft executive Michael Angiulo had a thought: If a couple teenagers in separate parts of the country, or world, can connect in a minute or two and talk, look at and play a video game together, ...

  • September 23, 2015 23 Sep'15

    Communication integration drives business app productivity

    Mobility and the cloud have become the primary drivers for organizations to integrate communication capabilities like voice and video with business applications. Moving unified communications (UC) ...

  • July 17, 2015 17 Jul'15

    Is your PBX bad for business?

    The legacy PBX is still a fixture for some organizations, but it may be holding them back from reaching their business goals. 8x8's Mike Reinhart, senior product marketing manager, and David Leach, ...

  • July 02, 2015 02 Jul'15

    The three UC issues to address before you deploy

    Before making the move to unified communications (UC), every organization must prioritize three issues: scalability, application integration and security. Failure to address these issues can have ...

  • June 12, 2015 12 Jun'15

    Microsoft Outlook and the inside collaboration app conundrum

    Collaboration applications are the hot thing right now in unified communications. The big collaboration apps seemingly do it all. They offer an easy-to-use, consistent and persistent workspace that ...

  • April 28, 2015 28 Apr'15

    YouTube influences video content management in the enterprise

    Enterprises looking to deploy a video content management system should take a page out of YouTube's book. While video content management allows organizations to store videos, create content and ...

  • April 16, 2015 16 Apr'15

    Mobility sparks 'wonderful disruption' in our lives, work

    The power and proliferation of mobile devices are not new concepts. But stepping back and evaluating the mobility market and its staggering numbers – and what it all means for unified ...

  • February 12, 2015 12 Feb'15

    New Plantronics devices address UC noise

    While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and ...