Developing a UC Strategy
- November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.
- October 27, 2017
New Microsoft Teams features, ranging from telephony to advanced meeting tools, are coming down the pipeline, as Microsoft prepares for the migration from Skype for Business Online.
- September 21, 2017
The latest Magic Quadrant for UCaaS shows a maturing market with capabilities that exceed on-premises UC and UCaaS providers with greater global reach.
- August 25, 2017
Large enterprises still favor on-premises services over cloud-based UC, according to a recent study. Meanwhile, Vyopta launches a UCC monitoring service to optimize the user experience.
- August 15, 2017
Unified communications vendors Avaya and Alcatel-Lucent Enterprise stumble in the latest Gartner Magic Quadrant, as Cisco, Microsoft and Mitel extend their market lead.
- July 21, 2017
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.
- April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
- April 04, 2017
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences.
- March 29, 2017
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017.
- March 28, 2017
Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst.
- March 27, 2017
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model.
- March 23, 2017
A new report suggests enterprises should consider consolidating many of their collaboration capabilities, as communications platforms now offer more bells and whistles.
- March 15, 2017
Streaming video services can reach vast audiences, provide meeting management, introduce employees to video capabilities and create a library of company knowledge.
- March 10, 2017
Historically, cloud technology has scared off large enterprises due to security concerns. Now, as cloud security improves, enterprise cloud migration is on the rise.
- March 10, 2017
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme.