Developing a UC Strategy
- March 14, 2018
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
- March 13, 2018
Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end user choices or greater IT and executive control.
- March 07, 2018
The unified communications industry is seeing significant changes. Track the latest news in our comprehensive coverage of Enterprise Connect 2018.
- March 07, 2018
Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.
- February 22, 2018
Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools.
- February 13, 2018
To successfully adopt business messaging apps in the enterprise, organizations must put end users at the center of a messaging strategy crafted to prevent shadow IT and collaboration silos.
- January 22, 2018
Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.
- January 05, 2018
Several unified communications vendors rang in the new year with mergers and acquisitions, as Star2Star merges with Blueface and Polycom picks up Obihai Technology.
- December 22, 2017
Take a look at the top UC news stories that affected the industry in 2017 -- from the growth in the team collaboration market to vendor mergers and acquisitions.
- November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.
- October 27, 2017
New Microsoft Teams features, ranging from telephony to advanced meeting tools, are coming down the pipeline, as Microsoft prepares for the migration from Skype for Business Online.
- September 21, 2017
The latest Magic Quadrant for UCaaS shows a maturing market with capabilities that exceed on-premises UC and UCaaS providers with greater global reach.
- August 25, 2017
Large enterprises still favor on-premises services over cloud-based UC, according to a recent study. Meanwhile, Vyopta launches a UCC monitoring service to optimize the user experience.
- August 15, 2017
Unified communications vendors Avaya and Alcatel-Lucent Enterprise stumble in the latest Gartner Magic Quadrant, as Cisco, Microsoft and Mitel extend their market lead.
- July 21, 2017
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.