Communication Integration with Enterprise Applications
- March 14, 2018
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 13, 2018
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.
- March 02, 2018
New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year.
- March 01, 2018
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.
- February 23, 2018
Orion Labs has made its push-to-talk app generally available to enterprises. The voice-powered platform offers benefits beyond the mimicking of walkie-talkies.
- February 23, 2018
Atlassian Stride, a Slack competitor, has released an API platform. The ability to integrate with business apps and workflow tools is expected to fuel the growth of the team collaboration market.
- February 01, 2018
The standout announcement at Avaya Engage 2018 was the acquisition of contact-center-as-a-service provider Spoken Communications, which will bolster Avaya's cloud strategy.
- January 26, 2018
In unified communications news, one industry report issues a bullish outlook, a new group messaging platform has launched and Plantronics expands its headset offerings.
- January 22, 2018
Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio.
- December 21, 2017
With the Avaya bankruptcy proceedings over, the company will need strong sales, marketing and customer service to win deals in a highly competitive market.
- November 02, 2017
A voice-powered assistant will soon be available in the Cisco Spark app. Early next year, the company plans to offer the virtual helper to a limited number of customers.
- October 31, 2017
Application integrations are becoming almost mandatory offerings among many cloud-based communications providers, and RingCentral just unveiled a bunch of them.
- October 30, 2017
After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time communication tools.
- September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
- September 27, 2017
Zoom video meetings can now be streamed to Facebook Workplace. Zoom announced the integration this week, along with a new transcription service for video recordings.