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Network Planning and Testing for IP Telephony

  • VoIP, unified communications study reveals challenges

    VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence. Continue Reading

  • Voice over IPv6: Architectures for Next Generation VoIP Networks

    VoIP technolgies are not immune to system failures, from hacking to jitter, and these issues can present problems for companies who depend on their network. This chapter examines some of the issues that are faced by VoIP systems, focusing on those ... Continue Reading

  • Planning for the IP call center

    Call centers are critical to business operations. Until recently, however, most enterprises have been dubious of VoIP quality, reliability and the soft benefits that make it so difficult to project and quantify ROI. Staying competitive demands ... Continue Reading

  • Executive Guide: VoIP

    Many IT organizations are making the move to VoIP. But is VoIP right for every one? Check out the various resources in this month's Executive Guide to learn more about the costs, benefits, risks and conversion issues of moving to a VoIP system. Continue Reading