Guides
  • Advanced Workshops

  • The ultimate guide to telepresence solutions

    Ever since desktop video-conferencing software became available, this technology has changed the way professionals conduct meetings. As with any new technology, experts immediately went to work to improve on the original concept and have now developed telepresence, the highest possible level of videotelephony available.

    This guide covers the history, background and development of telepresence technology, along with the issues of enterprise security concerns and interoperability needs. It also offers informative information on market leaders, and telepresence trends.

  • Find the business collaboration solution for you

    security research news
    Older telecommunications technologies can be costly and ineffective, but unified communications helps businesses collaborate effectively and increase productivity within a dispersed workforce. To understand the value of business collaboration technology and find a solution that is right for your company, this four-part IT Decision Center series walks you through the steps of a typical RFP buying process.

    In this series, written by Irwin Lazar of Nemertes Research, we walk you through collaboration benefits, help you evaluate collaboration architectures and aid you in selecting a collaboration vendor that meets your enterprise needs.

  • VoIP certification guide

    Voice over IP (VoIP) refers to the technologies used to manage the delivery of voice information over the Internet. Understanding VoIP is important for anyone seeking a career opportunity in unified communications (UC). IT professionals who pursue appropriate VoIP certifications have been known to find jobs faster than those without. Don't get left behind!

    Use these voice-related resources to get on track with all the latest VoIP information. This guide will help you identify which credentials can jumpstart your voice career. Check out our VoIP certification listing and Frequently Asked Questions, and then take our quiz to find out whether you're a true VoIP expert.

  • Visual collaboration redefines enterprise communication

    ZK Research

    While unified communications technologies have helped organizations enhance worker productivity and connect remote employees, the technology has fallen short in many respects. The trouble with UC is that the technology is often not truly unified and fails to imitate a truly collaborative worker experience.

    Enter visual collaboration technologies. Visual collaboration enables geographically-dispersed office workers, telecommuters, road warriors, business partners and customers to collaborate as naturally as they do in the same room. It goes beyond video conferencing with the ability to share, edit and control desktops, electronic documents, images and applications.

    How does unified communication and collaboration need to evolve into a visual conversation? This report analyzes the nature of corporate workflows and explains which technologies fit the needs of a collaborative team.

  • Enterprise Connect 2013: UC conference coverage

    The year of 2013 has brought much to light in the unified communications (UC) industry. Lync is maturing and Web Real-Time Communications (WebRTC) is all the buzz. At Enterprise Connect 2013, we look into what vendors, analysts and users are saying about the newest UC trends and technologies. Will WebRTC be the answer to a seamless communications and collaboration experience? Will SMBs be able to implement video conferencing? Find out with our full coverage -- including news and views -- from Enterprise Connect 2013.