Advanced Workshops:Unified Communications in the Enterprise
Unified Communications in the Enterprise
Unified communications is an essential component in achieving greater productivity and in empowering your staff with critical business information anytime, anywhere. But with UC comes many challenges and our expert insight offers you specific and detailed information in implementing and managing and UC solutions for your enterprise, today.
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Connecting and leveraging VOIP islands
VoIP or IP networks were not meant to exist on an island connected to the mainland via the PSTN. The beauty and benefit of an IP network over traditional PSTN networks is that they can bypass the complexity and limits of the PSTN and connect directly to other, more efficient and technically superior networks – IP networks. Yet so many organizations continue to create VoIP islands within their networks, tragically hindering the benefits and value of a true peer-to-peer VoIP network.
Bringing together data, voice and multimedia services over an IP network from end to end translates to cost savings, improved quality, functions and network features. There are, however, challenges to skirting the PSTN altogether. In this series, you'll learn about the pitfalls of VoIP islands; the challenges associated with moving away from partial or total reliance on a PSTN; and ultimately how to get the most from your IP network.
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Justifying UC in a challenging economy
Unified communication applications boost productivity in many ways, yet when trying to make a business case for UC, quantifying and correlating improvements to productivity with unified communications can be tricky.
In this workshop, we'll discuss how UC is saving organizations money through conferencing, peer-to-peer infrastructures, and leveraging technologies like presence – which enables you to reach the right person at the right time through queuing and routing and being able to view the status/availability of colleagues and clients.
We'll also look into the benefits of communication-enabled business processes or business process management. Embedding communication capabilities into business process applications is turning out impressive ROI figures and bringing new meaning to the collaborative work environment.