The year 2013 in unified communications andcollaboration (UCC) became a year where the hype around WebRTC couldn't be ignored, where Google Hangouts became the new Google Voice, where enterprises debated cloud UC technologies, and Microsoft Lync integrated with Skype to make a stand against Cisco. With these technical milestones, SearchUnifiedCommunications.com readers flocked to learning content about these UC technologies and products. To learn about VoIP migration, visual collaboration, WebRTC and more, we gathered the most popular tech comparisons, tutorials, guides, primers and learning content to help IT pros deal with today's UC technology. Take a look at our top-10 tutorial countdown:
No. 10: E-911 services primer
Because the vast majority of enterprises have at least some Voice over Internet Protocol (VoIP) technology in their corporate networks, concerns about keeping PSTN-like functions, such as 911 services, become a top concern. This E-911 primer explains how businesses can obtain and retain 911 services to keeping all systems a go.
Business collaboration has entered a new era. The UCC technologies of yore have fallen short to meet corporate collaboration demands, but expert Zeus Kerravala sees promise in an evolution of UCC to what he calls visual collaboration. This guide highlights features that will future-proof your UC purchases and make communication as natural and effective as possible between dispersed workers.
Enterprises are having a hard time finding IT professionals who understand VoIP. Do you want to become a voice expert? This VoIP certification guide will help you identify which credentials can jumpstart your voice career and help you find a job faster than workers without them.
Microsoft Lync is an attractive UC platform for small and medium-sized businesses (SMBs) and large businesses that already use Microsoft applications. This feature article explains how Lync capabilities compare with features found in competing UC platforms such as Cisco, Avaya and Unify (formerly Siemens).
If you weren't following WebRTC in years past, it was hard to ignore in the year 2013. The WebRTC protocol has brought new vendors to the UC market, all of whom are looking to bring voice and video to users over a Web browser. Need to understand what WebRTC is all about? View our WebRTC primer to learn the basics.
A lack of IT expertise and the complexity involved with managing current UC deployments has made cloud UC appealing -- but not every UC component is ready for the cloud. In this tech comparison, learn the pros and cons of hosting UC applications in the cloud.
More popular pieces from 2013
Here's a unified communications 2013 recap.
See the year's best UC advice from industry experts.
Look at the UC tech news highlights from 2013.
Get the top 13 UC tech tips of 2013.
No. 4: Comparing the PSTN vs. VoIP
Some enterprises are still stuck on the PSTN. Is your business worried about moving to an all-VoIP communications system? Use this tech comparison between the PSTN and VoIP to decide whether VoIP is right for you.
Keeping current with the latest video conferencing technology has made cloud video conferencing services more appealing than in-house rollouts. In this slideshow, we've highlighted five established, cloud-based video-conferencing service providers of note in 2013 to help companies navigate their options.
Many enterprises have considered going with a cloud-based telephony and UC service. While there are hundreds of cloud telephony providers, we highlight the top seven most well-known and reputable cloud telephony service providers in this slideshow.
And for our No. 1 learning content: Google Hangouts vs. Skype
Many SMBs and even enterprises make use of free voice and video services like Skype and Google Hangouts, but some audio and video conferencing options are free, while others charge a fee. View this tech comparison to learn the differences between Google Hangouts and Skype features.
Looking for 2014 predictions? See what the year has in store for UC:
- Learn what effects social enterprise tools will have on UC in the New Year.
- See what 2014 will bring to the mobile UC market.
This was first published in December 2013