Best feature articles from 2012 on unified communications technology

Read the best feature articles from 2012 on unified communications technology, trends and vendors.

Unified communications technologies

The year 2012 became the year when the term "unified communications" became known as "unified communications and collaboration;" social networking started to be accepted as a unified communications technology; Unified Communications as a Service just started to take off; and Microsoft Lync, in its infancy, started to make huge waves in the UC market. Read the best feature articles from 2012 that highlight these unified communication milestones.

No. 5: Moving UC to the cloud

Unified Communications as a Service (UCaaS) has begun to be on the radar of network managers in 2012, but outsourcing UC services to the cloud doesn't come without its questions. Who is offering UCaaS and what are the different flavors of service? This UCaaS primer answers these questions.

No. 4: Use TCO metrics for your next IP telephony system purchase

While it may be tempting to buy the cheapest IP telephony system, the Aberdeen Group encourages IT managers to use these total cost of ownership metrics to make informed purchasing decisions.

No. 3: Comparing social software vendors

In 2012, many organizations realize the business value of social software. However, distinguishing between vendor features can be difficult. This article will help you decide whether you should socialize your enterprise using Jive, Socialtext, IBM Connections or Microsoft's Yammer and SharePoint.

No. 2: Cisco and Microsoft Lync duke it out

The traditional UC vendor market is in for a major shakeup: Microsoft is poised to take on Cisco with its Lync UC solution, according to these UC survey results.

No. 1: Skype vs. Google Voice: Feature-by-feature showdown

The best feature article of 2012 highlighted the capabilities between two free VoIP technologies: Skype and Google Voice. As companies find ways to cut telecom costs, many have turned to these top two freeware options. View this Skype vs. Google Voice feature comparison to help you decide which vendor meets your corporate needs.

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This was first published in December 2012

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