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September 2017, Vol. 8, No. 7

Keeping cloud-based unified communications grounded

Three years ago, Oral Roberts University in Tulsa, Okla., had 15% of its IT infrastructure and applications in the cloud. Today, that number has climbed to 55%. Michael Mathews, CIO and associate vice president of innovation, said the university, which has 5,000 students and 700 faculty members, aims to be at 100% in just a few years. Driving this transformation, in part, is the pressing need for cloud-based unified communications (UC). Where unified communications once comprised a simple combination of voice, video and email, it now is a sophisticated blend of chat, instant messaging, video and voice conferencing and SMS all tied into major business systems like customer relationship management and the school's learning management application. The shift to cloud-based unified communications To accommodate the move from on-premises to cloud-based unified communications, Oral Roberts University has retrained its IT team, redirecting it from tactical, hardcore voice engineering to strategic, line-of-business advocacy, security and...

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